Housing Officer
| Dyddiad hysbysebu: | 29 Hydref 2025 |
|---|---|
| Cyflog: | £17.12 yr awr |
| Oriau: | Llawn Amser |
| Dyddiad cau: | 28 Tachwedd 2025 |
| Lleoliad: | Nottingham, Nottinghamshire |
| Gweithio o bell: | Ar y safle yn unig |
| Cwmni: | Nations Recruitment |
| Math o swydd: | Cytundeb |
| Cyfeirnod swydd: |
Crynodeb
Job Category: Housing
Job location: Ashfield District Council, Urban Road, Kirkby, Nottingham, Nottinghamshire, NG178DA, United Kingdom
Hours per week: 37
Start date: Immediate start
Salary: £17.12 per hour
Overall job purpose The post holder will be responsible for delivering a high quality tenancy and estates management service across the District including estate based activity within an area, ensuring that tenants are complying with the terms of their Tenancy Agreement.
Key tasks and responsibilities – post specific Manage tenancy related matters, ensuring that tenants are aware of their responsibilities under the Tenancy Agreement and provide advice and assistance to tenants as necessary. Investigate and deal with anti-social behaviour and other breaches of tenancy conditions as appropriate including enforcement, taking detailed witness statements, mediation, conciliation, monitoring and preparation of legal documentation. This will involve close working with legal representatives and other partners and attendance at Court. To ensure that the Tenancy and Estates Service complies with relevant legislation, good practice, policy and regulatory requirements. Responsible for the monitoring and managing of own case load in line with performance targets, prioritising workloads to deliver stretching targets and deadlines, where many of the cases will be complex and of a very sensitive and emotive nature. Maintain a highly visible profile on Council estates to provide an excellent estate management service. Ensure Estate Management Inspections are undertaken on a regular basis to ensure the environment is maintained to a high standard. This will involve remedying problems and working with partners and residents. Deal with requests for permissions and alterations and improvements to properties. Undertake property inspections for tenanted properties. Review introductory tenancies in line with procedures and legislation.
Skills
Excellent interpersonal skills – face to face and telephone
Excellent IT skills – proficient in use of MS Word, Excel and
databases
Ability to organise workload and to work with minimal
supervision
Ability to demonstrate creativity and initiative to problem
solving
Have the ability to interpret legislation and policy
Knowledge
Current social housing issues
Up-to- date knowledge of housing practice
Ways of consulting and involving residents Essential Interview
Experience
Experience of working in Social Housing
Dealing directly with the public and delivery of high quality
customer care
Dealing with and liaising with a range of voluntary, statutory
and partner agencies
Presenting evidence in Court Form
Qualifications
Evidence
3 G.C.S.E.’s Grade A-C to demonstrate literacy & numeracy
skills, or, through previous employment experience, able to
demonstrate good literacy and numeracy skills
Additional information / other requirements of the post
will be required to work at Urban Road, Kirkby and any other locations across
the Council district.
The working week will be 37 hours and will be worked between 8.00am and 6.00pm, Monday
to Friday in accordance with the department and rota/cover requirements.
The employee will be required to work outside of normal working hours/attend evening
meetings as part of their role, for which an appropriate payment or time off in lieu will be
granted.
The post holder is eligible for essential car user allowance, subject to meeting the
requirements in the Car Allowance Policy.
The post involves driving and so the post holder will be required to undertake relevant DVLA
checks.
The role will involve lone working, office duty cover and visiting tenant homes.
Job location: Ashfield District Council, Urban Road, Kirkby, Nottingham, Nottinghamshire, NG178DA, United Kingdom
Hours per week: 37
Start date: Immediate start
Salary: £17.12 per hour
Overall job purpose The post holder will be responsible for delivering a high quality tenancy and estates management service across the District including estate based activity within an area, ensuring that tenants are complying with the terms of their Tenancy Agreement.
Key tasks and responsibilities – post specific Manage tenancy related matters, ensuring that tenants are aware of their responsibilities under the Tenancy Agreement and provide advice and assistance to tenants as necessary. Investigate and deal with anti-social behaviour and other breaches of tenancy conditions as appropriate including enforcement, taking detailed witness statements, mediation, conciliation, monitoring and preparation of legal documentation. This will involve close working with legal representatives and other partners and attendance at Court. To ensure that the Tenancy and Estates Service complies with relevant legislation, good practice, policy and regulatory requirements. Responsible for the monitoring and managing of own case load in line with performance targets, prioritising workloads to deliver stretching targets and deadlines, where many of the cases will be complex and of a very sensitive and emotive nature. Maintain a highly visible profile on Council estates to provide an excellent estate management service. Ensure Estate Management Inspections are undertaken on a regular basis to ensure the environment is maintained to a high standard. This will involve remedying problems and working with partners and residents. Deal with requests for permissions and alterations and improvements to properties. Undertake property inspections for tenanted properties. Review introductory tenancies in line with procedures and legislation.
Skills
Excellent interpersonal skills – face to face and telephone
Excellent IT skills – proficient in use of MS Word, Excel and
databases
Ability to organise workload and to work with minimal
supervision
Ability to demonstrate creativity and initiative to problem
solving
Have the ability to interpret legislation and policy
Knowledge
Current social housing issues
Up-to- date knowledge of housing practice
Ways of consulting and involving residents Essential Interview
Experience
Experience of working in Social Housing
Dealing directly with the public and delivery of high quality
customer care
Dealing with and liaising with a range of voluntary, statutory
and partner agencies
Presenting evidence in Court Form
Qualifications
Evidence
3 G.C.S.E.’s Grade A-C to demonstrate literacy & numeracy
skills, or, through previous employment experience, able to
demonstrate good literacy and numeracy skills
Additional information / other requirements of the post
will be required to work at Urban Road, Kirkby and any other locations across
the Council district.
The working week will be 37 hours and will be worked between 8.00am and 6.00pm, Monday
to Friday in accordance with the department and rota/cover requirements.
The employee will be required to work outside of normal working hours/attend evening
meetings as part of their role, for which an appropriate payment or time off in lieu will be
granted.
The post holder is eligible for essential car user allowance, subject to meeting the
requirements in the Car Allowance Policy.
The post involves driving and so the post holder will be required to undertake relevant DVLA
checks.
The role will involve lone working, office duty cover and visiting tenant homes.