Service Delivery Manager
| Posting date: | 21 November 2025 |
|---|---|
| Salary: | £32.35 per hour |
| Additional salary information: | £32.35 an hour |
| Hours: | Full time |
| Closing date: | 16 December 2025 |
| Location: | London, W2 1NY |
| Company: | NHS Jobs |
| Job type: | Contract |
| Job reference: | C9290-25-1445 |
Summary
We are looking for an experienced and dynamic Service Delivery Manager to join our Specialist Medicine Division, supporting Endocrinology, Diabetes, Rheumatology, and Infectious Disease services. This is a pivotal role in ensuring the smooth day-to-day running of outpatient services, meeting national performance targets, and delivering high-quality patient care. You will work closely with clinical teams, Business Managers, and divisional leadership to optimise service delivery, manage administrative teams, and lead improvement initiatives. This role requires strong leadership, excellent organisational skills, and the ability to manage complex operational challenges in a fast-paced healthcare environment. Main Duties and ResponsibilitiesOperational Management Lead and manage administrative teams, ensuring efficient clinic operations and patient scheduling. Oversee patient tracking lists (PTL), waiting list management, and compliance with RTT and cancer targets. Investigate breaches in waiting time targets and implement corrective actions. Manage clinic cancellations and ensure continuity of care. Provide expert advice on outpatient access policies and ensure adherence to national guidelines. Service Development Drive service reviews and implement improvements aligned with patient needs and Trust priorities. Support strategic planning for elective access across the Trust. Optimise Cerner workflows and other digital systems for improved efficiency. Lead change management initiatives to enhance service delivery. Performance and Quality Monitor and report on performance metrics, escalating issues where necessary. Develop and maintain SOPs to meet best practice standards. Conduct audits and ensure compliance with governance frameworks. Respond to complaints and incidents proactively, using feedback to improve services. Financial Management Manage delegated budgets effectively and support cost improvement programmes. Identify financial efficiencies and contribute to QIPP objectives. Ensure compliance with Trust financial policies and procedures. Staff Management Recruit, induct, and develop administrative staff. Conduct appraisals, training needs analysis, and set performance objectives. Manage attendance and sickness in line with policy. Promote staff wellbeing, motivation, and alignment with Trust values. Communication Act as a key liaison for performance and business discussions. Represent the service at internal and external meetings. Maintain effective communication with multidisciplinary teams and stakeholders.