Customer Service Library & Information Advisor – Library Stock Apprentice
| Posting date: | 21 November 2025 |
|---|---|
| Salary: | £25,185 per year |
| Hours: | Full time |
| Closing date: | 05 December 2025 |
| Location: | Bath, Bath & N E Somerset |
| Remote working: | On-site only |
| Company: | Bath & North East Somerset Council |
| Job type: | Apprenticeship |
| Job reference: | RITM0229006 |
Summary
At Bath & North East Somerset Council we have one overriding purpose – to improve people’s lives.
This is an exciting opportunity to join our team as a Level 3 Library, Information and Archive Services Apprentice. We're looking for an enthusiastic Library, Information & Customer Service Advisor to join our Library Stock Team
This position is 37 hours per week, Monday-Friday, though there may be some work outside normal opening hours. This position is expected to be a 2 year apprenticeship.
The role requires regular working at multiple locations across B&NES including the Mobile Library, and the successful candidate must be able to transport themselves to all locations on any day.
We’re looking for an enthusiastic Library, Information & Customer Service Advisor to join our Library Stock Team.
Bath & North East Somerset Libraries are responsible for three Libraries and a Mobile Library, and for supporting Community Run Libraries across the authority. The same team also delivers Customer Services – responsible for face-to-face customer services in our three libraries and Bath Housing, Welfare and Advice Services, as well as call-centre based services on behalf of the Council.
About the Role:
You’ll work across all of our Libraries and Information and Advice Services in Bath, Keynsham and Midsomer Norton, our Mobile Library, and the Community Run Libraries.
You’ll assist the Stock Team in all aspects of managing our library stock – from shelving and weeding to working with our library management system and helping with purchasing and disposal.
You’ll be hands on, supporting our front-facing teams with books and other stock and resources across all libraries in B&NES.
You’ll work with the Stock Team to maintain and manage our digital library and online resources, as well as our small, special and rare collections, including some conservation care.
You’ll regularly work with the front-facing teams, helping customers with both library and council services, either in person or on the telephone, delivering services and information and providing a great customer service.
You'll work with our marketing team to help promote library stock and resources through displays, events, and outreach activities - reaching both current users and non-users.
The role requires a degree of physicality in handling and moving library stock by hand, on trolleys and in crates that may be heavy or awkward. The post holder will be required to spend several hours at a time on their feet.
The role requires regular working at multiple locations across B&NES including the Mobile Library, and the successful candidate must be able to transport themselves to all locations on any day.
About You:
You’ll be motivated, positive, pro-active and hands-on.
You’ll want to learn and develop your skills and experience.
You’ll be collaborative and enjoy working as part of a service-wide team.
You’ll be customer focused to always provide the best possible service.
You’ll be flexible in your approach to daily tasks to best support the Teams.
Skills & Experience:
Experience of working in a customer service environment.
Able to work unsupervised and deliver tasks to deadlines.
Proficient in the key Microsoft Office packages (Word, Outlook, Teams, Excel, PowerPoint). Able to quickly master other software tools.
If you are interested in this post and require more details or just to chat through the role and what’s involved, please contact Claire Harding, Stock Logistics Officer by email at: claire_harding@bathnes.gov.uk or by telephone on 01225 396299
Interview Date: TBC
No Agencies Please
Please note that this advert may close earlier than the stated closing date due to high demand. We advise all interested candidates to apply as soon as possible
*Please note, BANES Council operates a policy of prior consideration for roles for any individual on the Council’s at-risk register (redeployee). This means should a redeployee express an interest in this role, providing they meet the essential criteria for the role they will be considered ahead of external applicants.
About Bath and North East Somerset Council.
Working at Bath and North East Somerset provides an opportunity to contribute to your community and make a positive impact on the lives of residents. Our values shape how we work to deliver public services, and how we communicate with the residents we serve. We care about the best outcomes for local people, through our public services.
Why Bath and North East Somerset Council?
We offer a wide range of benefits, to ensure that you are paid fairly for your work, have the flexibility to enjoy a great work/life balance, and have the support you need. Go to https://jobsandcareers.bathnes.gov.uk/why-work-us/our-benefits
At Bath and North East Somerset Council we have one overriding purpose – to improve peoples lives. Find out more about our values at https://jobsandcareers.bathnes.gov.uk/why-work-us/our-values
We aspire to have a diverse and inclusive workplace and strongly encourage suitably qualified applicants from a wide range of backgrounds to apply and join us. Find out more on our commitment to Equality, Diversity and Inclusion at https://beta.bathnes.gov.uk/equality-and-diversity
We are a Disability Confident Employer – find out more at https://shorturl.at/ajrsW
The Council is committed to having a diverse and inclusive workforce. Applications for job-share, part-time and flexible working arrangements are welcomed and will be considered in line with business needs.
Safeguarding Statement: The Council is committed to safeguarding and promoting the welfare of children, young people and vulnerable groups and expects all employees and volunteers to share this commitment. As part of this commitment anyone working in a post with children or vulnerable groups will be expected to undertake an Enhanced DBS check with/without barred list checks.
This is an exciting opportunity to join our team as a Level 3 Library, Information and Archive Services Apprentice. We're looking for an enthusiastic Library, Information & Customer Service Advisor to join our Library Stock Team
This position is 37 hours per week, Monday-Friday, though there may be some work outside normal opening hours. This position is expected to be a 2 year apprenticeship.
The role requires regular working at multiple locations across B&NES including the Mobile Library, and the successful candidate must be able to transport themselves to all locations on any day.
We’re looking for an enthusiastic Library, Information & Customer Service Advisor to join our Library Stock Team.
Bath & North East Somerset Libraries are responsible for three Libraries and a Mobile Library, and for supporting Community Run Libraries across the authority. The same team also delivers Customer Services – responsible for face-to-face customer services in our three libraries and Bath Housing, Welfare and Advice Services, as well as call-centre based services on behalf of the Council.
About the Role:
You’ll work across all of our Libraries and Information and Advice Services in Bath, Keynsham and Midsomer Norton, our Mobile Library, and the Community Run Libraries.
You’ll assist the Stock Team in all aspects of managing our library stock – from shelving and weeding to working with our library management system and helping with purchasing and disposal.
You’ll be hands on, supporting our front-facing teams with books and other stock and resources across all libraries in B&NES.
You’ll work with the Stock Team to maintain and manage our digital library and online resources, as well as our small, special and rare collections, including some conservation care.
You’ll regularly work with the front-facing teams, helping customers with both library and council services, either in person or on the telephone, delivering services and information and providing a great customer service.
You'll work with our marketing team to help promote library stock and resources through displays, events, and outreach activities - reaching both current users and non-users.
The role requires a degree of physicality in handling and moving library stock by hand, on trolleys and in crates that may be heavy or awkward. The post holder will be required to spend several hours at a time on their feet.
The role requires regular working at multiple locations across B&NES including the Mobile Library, and the successful candidate must be able to transport themselves to all locations on any day.
About You:
You’ll be motivated, positive, pro-active and hands-on.
You’ll want to learn and develop your skills and experience.
You’ll be collaborative and enjoy working as part of a service-wide team.
You’ll be customer focused to always provide the best possible service.
You’ll be flexible in your approach to daily tasks to best support the Teams.
Skills & Experience:
Experience of working in a customer service environment.
Able to work unsupervised and deliver tasks to deadlines.
Proficient in the key Microsoft Office packages (Word, Outlook, Teams, Excel, PowerPoint). Able to quickly master other software tools.
If you are interested in this post and require more details or just to chat through the role and what’s involved, please contact Claire Harding, Stock Logistics Officer by email at: claire_harding@bathnes.gov.uk or by telephone on 01225 396299
Interview Date: TBC
No Agencies Please
Please note that this advert may close earlier than the stated closing date due to high demand. We advise all interested candidates to apply as soon as possible
*Please note, BANES Council operates a policy of prior consideration for roles for any individual on the Council’s at-risk register (redeployee). This means should a redeployee express an interest in this role, providing they meet the essential criteria for the role they will be considered ahead of external applicants.
About Bath and North East Somerset Council.
Working at Bath and North East Somerset provides an opportunity to contribute to your community and make a positive impact on the lives of residents. Our values shape how we work to deliver public services, and how we communicate with the residents we serve. We care about the best outcomes for local people, through our public services.
Why Bath and North East Somerset Council?
We offer a wide range of benefits, to ensure that you are paid fairly for your work, have the flexibility to enjoy a great work/life balance, and have the support you need. Go to https://jobsandcareers.bathnes.gov.uk/why-work-us/our-benefits
At Bath and North East Somerset Council we have one overriding purpose – to improve peoples lives. Find out more about our values at https://jobsandcareers.bathnes.gov.uk/why-work-us/our-values
We aspire to have a diverse and inclusive workplace and strongly encourage suitably qualified applicants from a wide range of backgrounds to apply and join us. Find out more on our commitment to Equality, Diversity and Inclusion at https://beta.bathnes.gov.uk/equality-and-diversity
We are a Disability Confident Employer – find out more at https://shorturl.at/ajrsW
The Council is committed to having a diverse and inclusive workforce. Applications for job-share, part-time and flexible working arrangements are welcomed and will be considered in line with business needs.
Safeguarding Statement: The Council is committed to safeguarding and promoting the welfare of children, young people and vulnerable groups and expects all employees and volunteers to share this commitment. As part of this commitment anyone working in a post with children or vulnerable groups will be expected to undertake an Enhanced DBS check with/without barred list checks.
Proud member of the Disability Confident employer scheme
Disability Confident
About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident.