Refugee Resettlement Officer
| Posting date: | 17 November 2025 |
|---|---|
| Salary: | £30,001.00 to £40,000.00 per year |
| Additional salary information: | £32,061 - £34,434 per annum |
| Hours: | Part time |
| Closing date: | 01 December 2025 |
| Location: | Darlington, DL1 5QT |
| Company: | Darlington Borough Council |
| Job type: | Contract |
| Job reference: | 288743 |
Summary
Darlington Borough Council Housing Service is seeking to recruit an ambitious, professional, compassionate and enthusiastic individual to join our Refugee andamp; Asylum Team.
The successful candidate will be part of a dynamic and supportive team who are passionate about getting the best outcomes for our customers and in the effective delivery of a range of resettlement programmes.
You will establish supportive relationships with individuals. You will be the first point of contact with households displaced by war, disaster or famine in matters relating to housing and safeguarding, ensuring households are not at risk of homelessness.In addition you will offer advice and support with all aspects of establishing, managing and maintaining a tenancy.
You will have excellent communication and customer care skills and a commitment to delivering high quality customer focused resettlement services. The successful candidate with be responsible for maintaining accurate records as required and working closely with other team members at all times.
You should have relevant experience in housing, social care and/or a support related field. Ideally, with experience of working with service users who may have specific or multiple social barriers. You must have knowledge of housing issues and homelessness legislation. Experience of liaising with a wide range of agencies. Effective ICT skills, the ability to organise your own workload and the ability to use initiative and make decisions outside policy andamp; procedure are important in this role.
Based in in Darlington with the flexibility for agile working you will work as part of a highly motivated team which is proactive and customer focussed. You will work with customers who are dealing with significant change in their lives, who need additional help and support. By working with and supporting these customers we contribute to the housing services aim to deliver clean, safe and thriving places where people want to live.
This post is for a 3 year fixed term contract.
Weandrsquo;re delighted that you want to come and work with us. Please take a look at the full job profile. Itandrsquo;s important that you read it in full and check that you meet the essential criteria, because when we start choosing people to come and meet us weandrsquo;ll be checking to ensure that they meet the essential criteria as set out in the job profile. All we need from you is a completed application form which you can do online.
The rewards for working at Darlington Borough Council go beyond the salary you will receive; we have numerous additional benefits such as:
andbull; 32 days Annual Leave plus Bank Holidays, with option to purchase additional Annual Leave (pro-rata for part time working)
andbull; Access to the Local Government Pension Scheme with option to make Additional Voluntary Contributions
andbull; Flexi-time scheme
andbull; Flexible working
andbull; Generous Maternity, Paternity and Adoption Leave schemes
andbull; Staff equality forums
andbull; Green Car Leasing Scheme
andbull; Access to a wide range of training, learning and development
andbull; Physiotherapy service
andbull; Confidential counselling service
andbull; Great wellbeing offer
andbull; Cycle to Work Scheme
andbull; Dolphin Centre Fit for Life Discounts
andbull; Local and National retailer discounts
andbull; Arriva Employee Travel Club
For the full range of benefits we offer, please see our Why work for us internet page, which also includes our Total Reward Booklet and Employee Benefit Video.
https://www.darlington.gov.uk/jobs-and-careers/why-work-for-us/
Find out further information about us and what itandrsquo;s like to work for our great team by visiting the Jobs and Careers home page.
https://www.darlington.gov.uk/jobs-and-careers/
For detailed information on this role, please refer to the Role Profile and Person Specification.andnbsp;For a further informal discussion and any queries around the role profile and duties please contact Rachel Foster on 01325 403274.
General Information for Applicants:
If you have any further questions regarding applying for this role or the questions and required fields within the application form, please contact the HR Support team on 01325 403217 or HR@darlington.gov.uk.
If you are experiencing problems with the NE Jobs website, such as logging in, saving pages, on account queries please fill out the form within the link below.
https://www.northeastjobs.org.uk/contactus
All applicant email correspondence will come from donotreply@northeastjobs.org.uk and may be directed to your Junk folder depending on the settings of your email account. Please check both your email and Junk folder as all applicants will be notified whether they have been shortlisted.
You must ensure that anything submitted in your application is factually accurate. Plagiarism can include presenting the ideas and experience of others, or generated by artificial intelligence, as your own. Whilst we accept candidates may use AI tools within job applications; submissions must be truthful and relevant to your own experience.
andnbsp;
We are an equal opportunitiesand#39; employer. We welcome applicants from all sections of the community. We aim to interview any applicant who declares a disability and meets the minimum criteria for the job.
andnbsp;
andnbsp;
The successful candidate will be part of a dynamic and supportive team who are passionate about getting the best outcomes for our customers and in the effective delivery of a range of resettlement programmes.
You will establish supportive relationships with individuals. You will be the first point of contact with households displaced by war, disaster or famine in matters relating to housing and safeguarding, ensuring households are not at risk of homelessness.In addition you will offer advice and support with all aspects of establishing, managing and maintaining a tenancy.
You will have excellent communication and customer care skills and a commitment to delivering high quality customer focused resettlement services. The successful candidate with be responsible for maintaining accurate records as required and working closely with other team members at all times.
You should have relevant experience in housing, social care and/or a support related field. Ideally, with experience of working with service users who may have specific or multiple social barriers. You must have knowledge of housing issues and homelessness legislation. Experience of liaising with a wide range of agencies. Effective ICT skills, the ability to organise your own workload and the ability to use initiative and make decisions outside policy andamp; procedure are important in this role.
Based in in Darlington with the flexibility for agile working you will work as part of a highly motivated team which is proactive and customer focussed. You will work with customers who are dealing with significant change in their lives, who need additional help and support. By working with and supporting these customers we contribute to the housing services aim to deliver clean, safe and thriving places where people want to live.
This post is for a 3 year fixed term contract.
Weandrsquo;re delighted that you want to come and work with us. Please take a look at the full job profile. Itandrsquo;s important that you read it in full and check that you meet the essential criteria, because when we start choosing people to come and meet us weandrsquo;ll be checking to ensure that they meet the essential criteria as set out in the job profile. All we need from you is a completed application form which you can do online.
The rewards for working at Darlington Borough Council go beyond the salary you will receive; we have numerous additional benefits such as:
andbull; 32 days Annual Leave plus Bank Holidays, with option to purchase additional Annual Leave (pro-rata for part time working)
andbull; Access to the Local Government Pension Scheme with option to make Additional Voluntary Contributions
andbull; Flexi-time scheme
andbull; Flexible working
andbull; Generous Maternity, Paternity and Adoption Leave schemes
andbull; Staff equality forums
andbull; Green Car Leasing Scheme
andbull; Access to a wide range of training, learning and development
andbull; Physiotherapy service
andbull; Confidential counselling service
andbull; Great wellbeing offer
andbull; Cycle to Work Scheme
andbull; Dolphin Centre Fit for Life Discounts
andbull; Local and National retailer discounts
andbull; Arriva Employee Travel Club
For the full range of benefits we offer, please see our Why work for us internet page, which also includes our Total Reward Booklet and Employee Benefit Video.
https://www.darlington.gov.uk/jobs-and-careers/why-work-for-us/
Find out further information about us and what itandrsquo;s like to work for our great team by visiting the Jobs and Careers home page.
https://www.darlington.gov.uk/jobs-and-careers/
For detailed information on this role, please refer to the Role Profile and Person Specification.andnbsp;For a further informal discussion and any queries around the role profile and duties please contact Rachel Foster on 01325 403274.
General Information for Applicants:
If you have any further questions regarding applying for this role or the questions and required fields within the application form, please contact the HR Support team on 01325 403217 or HR@darlington.gov.uk.
If you are experiencing problems with the NE Jobs website, such as logging in, saving pages, on account queries please fill out the form within the link below.
https://www.northeastjobs.org.uk/contactus
All applicant email correspondence will come from donotreply@northeastjobs.org.uk and may be directed to your Junk folder depending on the settings of your email account. Please check both your email and Junk folder as all applicants will be notified whether they have been shortlisted.
You must ensure that anything submitted in your application is factually accurate. Plagiarism can include presenting the ideas and experience of others, or generated by artificial intelligence, as your own. Whilst we accept candidates may use AI tools within job applications; submissions must be truthful and relevant to your own experience.
andnbsp;
We are an equal opportunitiesand#39; employer. We welcome applicants from all sections of the community. We aim to interview any applicant who declares a disability and meets the minimum criteria for the job.
andnbsp;
andnbsp;