Lifeline Response Officer
| Posting date: | 14 November 2025 |
|---|---|
| Salary: | £20,001.00 to £30,000.00 per year |
| Additional salary information: | £25,119 - £26,421 (per annum - pro-rata) |
| Hours: | Full time |
| Closing date: | 30 November 2025 |
| Location: | Darlington, DL1 5QT |
| Company: | Darlington Borough Council |
| Job type: | Permanent |
| Job reference: | 288685 |
Summary
Lifeline Services have been providing award winning support to the residents of Darlington since 1989 and the equipment that we provide gives the user and their families the reassurance needed to enable them to live safely and independently in their own home.
The response team is based at our Town Hall office and the integral duties ofandnbsp;a Lifeline Response officer is the demonstration, installation and monitoring of various technology alongside responding to any emergency calls as necessary. Our officers must be of a calm and caring nature and be able to think dynamically, in a fast paced and busy environment.
You will be confident in the use of databases and Microsoft office packages with a good understanding of GDPR to meet with the administrative duties of the role.
You will need to be approachable with a and#39;can doand#39; attitude and amongst other valuable skills, be sociable, flexible and possessandnbsp;the ability to communicate effectively and with compassion to our clients.
It would be an advantage to have a strong background of working in a customer facing role with experience of older and more vulnerable people.
The current shifts that we have available are:
Week 1
Monday 15:30-21.30 (6andnbsp;hours)
Tuesday 15:30-21.30andnbsp;(6andnbsp;hours)
Wednesday 15:30-21.30andnbsp;(6andnbsp;hours)
Saturday 15:30-21.30andnbsp;(6andnbsp;hours)
Sunday 15:30-21:30 (6andnbsp;hours)
Week 2
Tuesday 15:30-21:30andnbsp;(6andnbsp;hours)
Wednesdayandnbsp;15:30-21:30andnbsp;(6andnbsp;hours)
Thursday 15:30-21:30andnbsp;(6andnbsp;hours)
This shift pattern would suit one applicant at 24 hours per week or could be split between multiple applicants
The rewards for working at Darlington Borough Council go beyond the salary you will receive; we have numerous additional benefits such as:
32 days Annual Leave plus Bank Holidays, with option to purchase additional Annual Leave (pro-rata for part time working)
Access to the Local Government Pension Scheme with option to make Additional Voluntary Contributions
Flexible working
Generous Maternity, Paternity and Adoption Leave schemes
Staff equality forums
Green Car Leasing Scheme
Access to a wide range of training, learning and development
Physiotherapy service
Confidential counselling service
Great wellbeing offer
Cycle to Work Scheme
Dolphin Centre Fit for Life Discounts
Local and National retailer discounts
Arriva Employee Travel Club
For the full range of benefits we offer, please see our and#39;Why work for usand#39; internet page, which also includes our Total Reward Booklet and Employee Benefit Video.
https://www.darlington.gov.uk/jobs-and-careers-1/why-work-for-us/
So, whether you have been caring for a family member or friend, working in retail and fancy a change, are currently volunteering or planning on re-joining the workforce-Look no further as a role at Lifeline Services could be for you!
For detailed information on this role, please refer to the and#39;Role Profileand#39; and and#39;Role Profile supporting documentand#39;.
Or for anandnbsp;informal discussion please contact 01325 406888 and ask to speak to a Lifeline Senior Officer.
General Information for Applicants:
If you have any further questions regarding applying for this role or the questions and required fields within the application form, please contact the HR Support team on 01325 403217 or HR@darlington.gov.uk.
If you are experiencing problems with the NE Jobs website, such as logging in, saving pages, on account queries please fill out the form within the link below.
https://www.northeastjobs.org.uk/contactus
All applicant email correspondence will come from donotreply@northeastjobs.org.uk and may be directed to your Junk folder depending on the settings of your email account. Please check both your email and Junk folder as all applicants will be notified whether they have been shortlisted.
You must ensure that anything submitted in your application is factually accurate. Plagiarism can include presenting the ideas and experience of others, or generated by artificial intelligence, as your own. Whilst we accept candidates may use AI tools within job applications; submissions must be truthful and relevant to your own experience.
andnbsp;
We are an equal opportunitiesand#39; employer. We welcome applicants from all sections of the community. We aim to interview any applicant who declares a disability and meets the minimum criteria for the job.
andnbsp;
andnbsp;
The response team is based at our Town Hall office and the integral duties ofandnbsp;a Lifeline Response officer is the demonstration, installation and monitoring of various technology alongside responding to any emergency calls as necessary. Our officers must be of a calm and caring nature and be able to think dynamically, in a fast paced and busy environment.
You will be confident in the use of databases and Microsoft office packages with a good understanding of GDPR to meet with the administrative duties of the role.
You will need to be approachable with a and#39;can doand#39; attitude and amongst other valuable skills, be sociable, flexible and possessandnbsp;the ability to communicate effectively and with compassion to our clients.
It would be an advantage to have a strong background of working in a customer facing role with experience of older and more vulnerable people.
The current shifts that we have available are:
Week 1
Monday 15:30-21.30 (6andnbsp;hours)
Tuesday 15:30-21.30andnbsp;(6andnbsp;hours)
Wednesday 15:30-21.30andnbsp;(6andnbsp;hours)
Saturday 15:30-21.30andnbsp;(6andnbsp;hours)
Sunday 15:30-21:30 (6andnbsp;hours)
Week 2
Tuesday 15:30-21:30andnbsp;(6andnbsp;hours)
Wednesdayandnbsp;15:30-21:30andnbsp;(6andnbsp;hours)
Thursday 15:30-21:30andnbsp;(6andnbsp;hours)
This shift pattern would suit one applicant at 24 hours per week or could be split between multiple applicants
The rewards for working at Darlington Borough Council go beyond the salary you will receive; we have numerous additional benefits such as:
32 days Annual Leave plus Bank Holidays, with option to purchase additional Annual Leave (pro-rata for part time working)
Access to the Local Government Pension Scheme with option to make Additional Voluntary Contributions
Flexible working
Generous Maternity, Paternity and Adoption Leave schemes
Staff equality forums
Green Car Leasing Scheme
Access to a wide range of training, learning and development
Physiotherapy service
Confidential counselling service
Great wellbeing offer
Cycle to Work Scheme
Dolphin Centre Fit for Life Discounts
Local and National retailer discounts
Arriva Employee Travel Club
For the full range of benefits we offer, please see our and#39;Why work for usand#39; internet page, which also includes our Total Reward Booklet and Employee Benefit Video.
https://www.darlington.gov.uk/jobs-and-careers-1/why-work-for-us/
So, whether you have been caring for a family member or friend, working in retail and fancy a change, are currently volunteering or planning on re-joining the workforce-Look no further as a role at Lifeline Services could be for you!
For detailed information on this role, please refer to the and#39;Role Profileand#39; and and#39;Role Profile supporting documentand#39;.
Or for anandnbsp;informal discussion please contact 01325 406888 and ask to speak to a Lifeline Senior Officer.
General Information for Applicants:
If you have any further questions regarding applying for this role or the questions and required fields within the application form, please contact the HR Support team on 01325 403217 or HR@darlington.gov.uk.
If you are experiencing problems with the NE Jobs website, such as logging in, saving pages, on account queries please fill out the form within the link below.
https://www.northeastjobs.org.uk/contactus
All applicant email correspondence will come from donotreply@northeastjobs.org.uk and may be directed to your Junk folder depending on the settings of your email account. Please check both your email and Junk folder as all applicants will be notified whether they have been shortlisted.
You must ensure that anything submitted in your application is factually accurate. Plagiarism can include presenting the ideas and experience of others, or generated by artificial intelligence, as your own. Whilst we accept candidates may use AI tools within job applications; submissions must be truthful and relevant to your own experience.
andnbsp;
We are an equal opportunitiesand#39; employer. We welcome applicants from all sections of the community. We aim to interview any applicant who declares a disability and meets the minimum criteria for the job.
andnbsp;
andnbsp;