Helpdesk Administrator
| Posting date: | 18 November 2025 |
|---|---|
| Salary: | £24,685 to £26,707 per year |
| Hours: | Full time |
| Closing date: | 02 December 2025 |
| Location: | Portsmouth, Hampshire |
| Remote working: | On-site only |
| Company: | University of Portsmouth |
| Job type: | Permanent |
| Job reference: | REC00004262 |
Summary
To act as the first response to requests for Estates and Campus Service at the University’s estate. Received and dealing with requests by telephone, e-mail or other electronic means, recording such requests on the Estate Management System. To liaise with suppliers to ensure queries are addressed promptly in line with SLAs and KPIs.
The Help Desk will be open from 07.00 to 19.00 hours and will be covered by the following shifts, Monday to Friday.
Early; 07:00 to 15.45
Late; 10:15 to 19:00
(1 Hour + 10mins will be taken for lunch).
This position is working on-site only, so we are unable to support hybrid working for this appointment.
The interviews are currently anticipated to be held week commencing 08 December 2025.
If you have any queries regarding this position, please contact Adam Mason adam.mason@port.ac.uk or Tel: 07517 499519.
The Help Desk will be open from 07.00 to 19.00 hours and will be covered by the following shifts, Monday to Friday.
Early; 07:00 to 15.45
Late; 10:15 to 19:00
(1 Hour + 10mins will be taken for lunch).
This position is working on-site only, so we are unable to support hybrid working for this appointment.
The interviews are currently anticipated to be held week commencing 08 December 2025.
If you have any queries regarding this position, please contact Adam Mason adam.mason@port.ac.uk or Tel: 07517 499519.
Proud member of the Disability Confident employer scheme
Disability Confident
About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident.