Home Ownership Officer
| Posting date: | 18 November 2025 |
|---|---|
| Salary: | £20.11 per hour |
| Additional salary information: | Competitive |
| Hours: | Full time |
| Closing date: | 02 December 2025 |
| Location: | Birmingham, West Midlands County, B16 8TP |
| Company: | Housing 21 |
| Job type: | Permanent |
| Job reference: | 1153530 |
Summary
Hours: 35 hours per week/ 70 Hours over two weeks (Nine-Day Fortnight)
The role
We are currently looking to recruit a Home Ownership Officer to join our Acquisitions and Partnerships team here at Housing 21.
Within the role you will be responsible for providing an efficient service to home ownership customers, to ensure excellent customer service is provided to both internal and external stakeholders, taking responsibility for any property transaction being completed within given target time as set by Housing 21.
Relaying complex and detailed information to prospective customer, residents, families and employees in relation to home ownership.
While the role is home based the successful candidate will be required to attend team meetings, training and occasional open days and launch events at various locations.
Curious to know more? If you’re looking for an opportunity where you can make a real difference, with an organisation with a strong social purpose, take a look at the job description attached.
We’d love to meet you!
What we’re looking for
The essential requirements for the role include:
• Knowledge and experience in all Microsoft functions and experience using CRM systems
• Conveyance related administration experience, with good understanding of sales transactions, the sales process of leasehold conveyancing and legal requirements surrounding leasehold enquiries.
• Significant experience in an administration role within an office environment.
• Excellent communication and interpersonal skills including a demonstrable ability to listen and develop a clear understanding of issues and complex lease requirements.
Why us?
We support our employees to do what they do best, whether that’s through flexible working, learning new skills or being part of a friendly and supportive workplace culture. We also offer a great benefits package including Blue Light Card discount, holiday trade scheme, volunteer days, Occupational Sick Pay, Occupational Maternity Pay and more.
As part of our commitment to our employees and offering flexibility, we now offer a nine-day fortnight, providing employees with the opportunity to work their hours across nine days and have a three-day weekend every other week. Further details on how this works will be discussed with successful candidates upon on offer being made.
An offer of employment will be subject to the satisfactory completion of an enhanced disclosure check, satisfactory references, and induction training.
Closing date for applications 2 December 2025
Due to the nature of this role this advert may close earlier than the closing date listed and once sufficient applications have been received. Please apply early to avoid disappointment.
The role
We are currently looking to recruit a Home Ownership Officer to join our Acquisitions and Partnerships team here at Housing 21.
Within the role you will be responsible for providing an efficient service to home ownership customers, to ensure excellent customer service is provided to both internal and external stakeholders, taking responsibility for any property transaction being completed within given target time as set by Housing 21.
Relaying complex and detailed information to prospective customer, residents, families and employees in relation to home ownership.
While the role is home based the successful candidate will be required to attend team meetings, training and occasional open days and launch events at various locations.
Curious to know more? If you’re looking for an opportunity where you can make a real difference, with an organisation with a strong social purpose, take a look at the job description attached.
We’d love to meet you!
What we’re looking for
The essential requirements for the role include:
• Knowledge and experience in all Microsoft functions and experience using CRM systems
• Conveyance related administration experience, with good understanding of sales transactions, the sales process of leasehold conveyancing and legal requirements surrounding leasehold enquiries.
• Significant experience in an administration role within an office environment.
• Excellent communication and interpersonal skills including a demonstrable ability to listen and develop a clear understanding of issues and complex lease requirements.
Why us?
We support our employees to do what they do best, whether that’s through flexible working, learning new skills or being part of a friendly and supportive workplace culture. We also offer a great benefits package including Blue Light Card discount, holiday trade scheme, volunteer days, Occupational Sick Pay, Occupational Maternity Pay and more.
As part of our commitment to our employees and offering flexibility, we now offer a nine-day fortnight, providing employees with the opportunity to work their hours across nine days and have a three-day weekend every other week. Further details on how this works will be discussed with successful candidates upon on offer being made.
An offer of employment will be subject to the satisfactory completion of an enhanced disclosure check, satisfactory references, and induction training.
Closing date for applications 2 December 2025
Due to the nature of this role this advert may close earlier than the closing date listed and once sufficient applications have been received. Please apply early to avoid disappointment.