Customer Service Advisor
| Posting date: | 14 November 2025 |
|---|---|
| Salary: | £11,532 per year |
| Hours: | Part time |
| Closing date: | 12 December 2025 |
| Location: | Chingford, East London |
| Remote working: | On-site only |
| Company: | Blue Octopus Recruitment Limited |
| Job type: | Permanent |
| Job reference: | MSPS197656 |
Summary
Permanent, Part Time
Working pattern: Monday –Wednesday-Friday (11am – 8pm)
We are looking to recruit a Customer Service Advisor to join our team on our Chingford team.
About the Role
We’re looking for a proactive and organised Customer Service Advisor to join our busy call centre team. In this role, you’ll be the first point of contact for our tenants handling incoming calls and scheduling appointments efficiently to ensure we meet our Service Level Agreements.
You’ll manage bookings using our MSI scheduling system, allocating operatives and subcontractors to jobs while keeping customers fully informed at every step. You’ll also liaise with supervisors to make sure all materials and equipment are ready ahead of scheduled appointments.
A key part of your role will be handling a variety of customer queries, ranging from routine repair requests to more complex or sensitive issues. Your goal will be to provide a professional, empathetic service that builds trust and confidence with every customer interaction.
About You
Proven experience in a call centre or a customer service role delivering high levels of professional service.
Strong administrative and organisational skills with high attention to detail. You will be using email as well as calls.
Excellent communication skills both verbal and written, with a professional and polite telephone manner.
Proficient in the Microsoft Office suite and confident using CRM systems (experience with MSI is highly advantageous).
Proven capability of handling high call volumes and prioritising your workload effectively and efficiently. Essential.
Experience in social housing, maintenance, or repairs is highly advantageous but not essential.
Benefits
Profit Share Discretionary Annual Bonus Scheme
26 Days Holiday plus Bank Holidays
Enhanced Pension Plan
Westfield Healthcare Cash Plan (24hr GP, dental, optical, physio and more)
Life Assurance & Accident Cover
Share Save
Enhanced Maternity & Paternity Pay
Work Perks Discounts & Vouchers
Buy & Sell Holiday Schemes
Flexible Working & Flexible Bank Holidays
Cycle to Work
Volunteering (2 days paid)
Learning & Development Opportunities
Extensive Wellbeing Support, including EAP
Loyalty & Values Awards
Funded Professional Subscription
About Us
Morgan Sindall Property Services provide integrated asset management for housing associations and local authorities, focusing on improving the living conditions of residents and leaving a lasting legacy in the communities we serve. Our services include, responsive repairs, void refurbishments, compliancy services and planned maintenance works.
With over 1000 employees, we focus on a culture which puts people at the core of everything we do, encourages innovative thinking and always puts our customer first.
Build your career with a leading property services company, where we recognise that diversity of thought and talented people are key to our success.
MSPS are proud to support the resettlement of armed forces personnel.
We shortlist and interview for our roles throughout the duration of the advert. Therefore, we would encourage you to submit your application as soon as possible to avoid disappointment. We reserve the right to close any of our adverts prior to the stated closing date should we have a high volume of appropriate candidates.
Working pattern: Monday –Wednesday-Friday (11am – 8pm)
We are looking to recruit a Customer Service Advisor to join our team on our Chingford team.
About the Role
We’re looking for a proactive and organised Customer Service Advisor to join our busy call centre team. In this role, you’ll be the first point of contact for our tenants handling incoming calls and scheduling appointments efficiently to ensure we meet our Service Level Agreements.
You’ll manage bookings using our MSI scheduling system, allocating operatives and subcontractors to jobs while keeping customers fully informed at every step. You’ll also liaise with supervisors to make sure all materials and equipment are ready ahead of scheduled appointments.
A key part of your role will be handling a variety of customer queries, ranging from routine repair requests to more complex or sensitive issues. Your goal will be to provide a professional, empathetic service that builds trust and confidence with every customer interaction.
About You
Proven experience in a call centre or a customer service role delivering high levels of professional service.
Strong administrative and organisational skills with high attention to detail. You will be using email as well as calls.
Excellent communication skills both verbal and written, with a professional and polite telephone manner.
Proficient in the Microsoft Office suite and confident using CRM systems (experience with MSI is highly advantageous).
Proven capability of handling high call volumes and prioritising your workload effectively and efficiently. Essential.
Experience in social housing, maintenance, or repairs is highly advantageous but not essential.
Benefits
Profit Share Discretionary Annual Bonus Scheme
26 Days Holiday plus Bank Holidays
Enhanced Pension Plan
Westfield Healthcare Cash Plan (24hr GP, dental, optical, physio and more)
Life Assurance & Accident Cover
Share Save
Enhanced Maternity & Paternity Pay
Work Perks Discounts & Vouchers
Buy & Sell Holiday Schemes
Flexible Working & Flexible Bank Holidays
Cycle to Work
Volunteering (2 days paid)
Learning & Development Opportunities
Extensive Wellbeing Support, including EAP
Loyalty & Values Awards
Funded Professional Subscription
About Us
Morgan Sindall Property Services provide integrated asset management for housing associations and local authorities, focusing on improving the living conditions of residents and leaving a lasting legacy in the communities we serve. Our services include, responsive repairs, void refurbishments, compliancy services and planned maintenance works.
With over 1000 employees, we focus on a culture which puts people at the core of everything we do, encourages innovative thinking and always puts our customer first.
Build your career with a leading property services company, where we recognise that diversity of thought and talented people are key to our success.
MSPS are proud to support the resettlement of armed forces personnel.
We shortlist and interview for our roles throughout the duration of the advert. Therefore, we would encourage you to submit your application as soon as possible to avoid disappointment. We reserve the right to close any of our adverts prior to the stated closing date should we have a high volume of appropriate candidates.