Customer Service Team Leader
| Dyddiad hysbysebu: | 26 Chwefror 2026 |
|---|---|
| Cyflog: | £22.79 i £29.75 yr awr |
| Gwybodaeth ychwanegol am y cyflog: | Pay Rate: £22.79 PAYE / £29.75 Umbrella |
| Oriau: | Llawn Amser |
| Dyddiad cau: | 28 Mawrth 2026 |
| Lleoliad: | Wood Green, North London |
| Gweithio o bell: | Ar y safle yn unig |
| Cwmni: | Neway International Ltd |
| Math o swydd: | Cytundeb |
| Cyfeirnod swydd: | RQ1690915 |
Crynodeb
Neway International are seeking a Customer Service Team Leader to join our client based with London Borough of Haringey.
Location: Wood Green Library
Hours: 36 hours per week
Start Date: 09/03/2026
End Date: ongoing
Pay Rate: £22.79 PAYE / £29.75 Umbrella
DBS: Required
About the Client
The London Borough of Haringey’s Environment & Resident Experience directorate is committed to delivering high‑quality, accessible, and responsive services to residents. The team operates within a busy, customer‑facing environment and prides itself on professionalism, efficiency, and a strong community focus. This temporary role is required to backfill an existing Team Leader post due to long‑term absence.
The Role
The Customer Service Team Leader will provide day‑to‑day leadership and operational support within a frontline customer service setting. You will oversee staff performance, ensure service standards are consistently met, and maintain a positive, solution‑focused environment. This is a hands‑on role requiring strong communication, coaching ability, and confidence in managing a busy public‑facing service.
Key Responsibilities
Lead, motivate, and support a team delivering customer‑facing services
Monitor performance, quality, and adherence to service standards
Provide guidance, coaching, and escalation support to staff
Ensure accurate information and advice is delivered to residents
Oversee daily workflows, resource allocation, and service continuity
Maintain compliance with policies, procedures, and safeguarding requirements
Contribute to continuous improvement and positive customer experience
Liaise with managers and stakeholders to resolve issues promptly
Candidate Requirements
Previous experience in a similar Team Leader or supervisory role
Strong and proven background in customer service
Confident in managing performance and supporting staff development
Excellent communication and interpersonal skills
Ability to work under pressure in a fast‑paced environment
Strong organisational skills and attention to detail
DBS clearance (or willingness to obtain)
Location: Wood Green Library
Hours: 36 hours per week
Start Date: 09/03/2026
End Date: ongoing
Pay Rate: £22.79 PAYE / £29.75 Umbrella
DBS: Required
About the Client
The London Borough of Haringey’s Environment & Resident Experience directorate is committed to delivering high‑quality, accessible, and responsive services to residents. The team operates within a busy, customer‑facing environment and prides itself on professionalism, efficiency, and a strong community focus. This temporary role is required to backfill an existing Team Leader post due to long‑term absence.
The Role
The Customer Service Team Leader will provide day‑to‑day leadership and operational support within a frontline customer service setting. You will oversee staff performance, ensure service standards are consistently met, and maintain a positive, solution‑focused environment. This is a hands‑on role requiring strong communication, coaching ability, and confidence in managing a busy public‑facing service.
Key Responsibilities
Lead, motivate, and support a team delivering customer‑facing services
Monitor performance, quality, and adherence to service standards
Provide guidance, coaching, and escalation support to staff
Ensure accurate information and advice is delivered to residents
Oversee daily workflows, resource allocation, and service continuity
Maintain compliance with policies, procedures, and safeguarding requirements
Contribute to continuous improvement and positive customer experience
Liaise with managers and stakeholders to resolve issues promptly
Candidate Requirements
Previous experience in a similar Team Leader or supervisory role
Strong and proven background in customer service
Confident in managing performance and supporting staff development
Excellent communication and interpersonal skills
Ability to work under pressure in a fast‑paced environment
Strong organisational skills and attention to detail
DBS clearance (or willingness to obtain)