Learner Systems Support Administrator
| Posting date: | 12 November 2025 |
|---|---|
| Salary: | Not specified |
| Additional salary information: | Competitive plus bonus |
| Hours: | Full time |
| Closing date: | 12 December 2025 |
| Location: | remote |
| Company: | Impact Futures |
| Job type: | Permanent |
| Job reference: | 147 |
Summary
Job Advert
Are you a detail-driven administrator who loves keeping digital systems running smoothly?
Do you enjoy solving problems, managing data, and making sure everything behind the scenes just works?
Impact Futures Group is looking for a detail-oriented and proactive Learner Systems Support Administrator to join our Operations
team!
This is a remote role with occasional travelling for meetings.
The Role:
The Learner Systems Support Administrator ensures the accurate, secure, and efficient operation of digital learning systems that
underpin the apprenticeship programme. Working primarily with Aptem and related platforms, the postholder is responsible for
maintaining system configuration, managing user accounts and permissions, and ensuring data integrity and compliance. This role
focuses on operational administration, supporting staff and processes to enable seamless learner management and reporting.
The role will involve:
- Administer and maintain Aptem and other digital learning systems, managing user accounts, permissions, and settings.
- Monitor system performance, troubleshoot issues, and liaise with suppliers to ensure timely resolutions.
- Set up new user accounts, deactivate leavers, and manage role-based access across systems.
- Ensure all learner and staff data meets ESFA, GDPR, and safeguarding requirements.
- Conduct regular data audits and support internal and external audits as needed.
- Prepare and maintain accurate system records, reports, and documentation.
- Support process improvements and contribute to projects that enhance data workflows and system efficiency.
The Benefits
- 25 days holiday plus public and bank holidays
- 3 additional days of paid leave for Christmas Shut down
- Buy an additional 5 days annual leave
- Birthday day off
- Wellbeing day
- Volunteer day
- Enhanced Sick Pay
- BUPA Healthcare Cashback plan
- Enhanced Maternity paid leave
- Enhanced Paternity paid leave
- Grandparent paid leave
- Bereavement paid leave
- Life Assurance
- Refer a friend bonus
- Tastecard
- Bluecrest Wellness
- Electric car vehicle scheme
- 3% pension contribution using pension provider NEST
- Shopping discount & cash back platform
- Employee Financial Wellbeing support
- Employee Assistance Helpline
- Company events and social gatherings
- Appreciation gifts
About You:
- Experience in system administration, user account management, or digital platform operations (experience with Aptem or similar
platforms preferred).
- Strong attention to detail and commitment to data accuracy and compliance.
- Ability to manage multiple administrative tasks and priorities effectively.
- Good understanding of GDPR, safeguarding, and data protection requirements.
- Clear communication skills, particularly in providing accurate system information to colleagues and management.
Desirable:
- Experience in an apprenticeship, further education, or training provider environment.
- Knowledge of ESFA funding rules, ILR data, and reporting requirements.
- Familiarity with reporting tools such as Excel or Power BI.
- Understanding of system configuration, permissions hierarchies, and audit processes.
About Us
- Impact Futures and The Childcare Company are some of the UK’s largest independently owned training providers, delivering
apprenticeships and vocational qualifications.
- We have been awarded a prestigious 2-star accreditation for been an outstanding company to work for.
- Our expertise is underpinned by our Ofsted Grade 2 'Good’ accreditation, and learner-centric delivery is at the heart of our
continual operational evolution to ensure our learners receive an outstanding learning journey.
- Impact Futures and The Childcare Company are an Equal Opportunities employer and welcome applications from all suitability
qualified persons regardless of their race, disability, religion/belief, sexual orientation or age.
- We are committed to safeguarding and promoting the welfare of children and young people. An enhanced DBS check will be required
for this role.
Are you a detail-driven administrator who loves keeping digital systems running smoothly?
Do you enjoy solving problems, managing data, and making sure everything behind the scenes just works?
Impact Futures Group is looking for a detail-oriented and proactive Learner Systems Support Administrator to join our Operations
team!
This is a remote role with occasional travelling for meetings.
The Role:
The Learner Systems Support Administrator ensures the accurate, secure, and efficient operation of digital learning systems that
underpin the apprenticeship programme. Working primarily with Aptem and related platforms, the postholder is responsible for
maintaining system configuration, managing user accounts and permissions, and ensuring data integrity and compliance. This role
focuses on operational administration, supporting staff and processes to enable seamless learner management and reporting.
The role will involve:
- Administer and maintain Aptem and other digital learning systems, managing user accounts, permissions, and settings.
- Monitor system performance, troubleshoot issues, and liaise with suppliers to ensure timely resolutions.
- Set up new user accounts, deactivate leavers, and manage role-based access across systems.
- Ensure all learner and staff data meets ESFA, GDPR, and safeguarding requirements.
- Conduct regular data audits and support internal and external audits as needed.
- Prepare and maintain accurate system records, reports, and documentation.
- Support process improvements and contribute to projects that enhance data workflows and system efficiency.
The Benefits
- 25 days holiday plus public and bank holidays
- 3 additional days of paid leave for Christmas Shut down
- Buy an additional 5 days annual leave
- Birthday day off
- Wellbeing day
- Volunteer day
- Enhanced Sick Pay
- BUPA Healthcare Cashback plan
- Enhanced Maternity paid leave
- Enhanced Paternity paid leave
- Grandparent paid leave
- Bereavement paid leave
- Life Assurance
- Refer a friend bonus
- Tastecard
- Bluecrest Wellness
- Electric car vehicle scheme
- 3% pension contribution using pension provider NEST
- Shopping discount & cash back platform
- Employee Financial Wellbeing support
- Employee Assistance Helpline
- Company events and social gatherings
- Appreciation gifts
About You:
- Experience in system administration, user account management, or digital platform operations (experience with Aptem or similar
platforms preferred).
- Strong attention to detail and commitment to data accuracy and compliance.
- Ability to manage multiple administrative tasks and priorities effectively.
- Good understanding of GDPR, safeguarding, and data protection requirements.
- Clear communication skills, particularly in providing accurate system information to colleagues and management.
Desirable:
- Experience in an apprenticeship, further education, or training provider environment.
- Knowledge of ESFA funding rules, ILR data, and reporting requirements.
- Familiarity with reporting tools such as Excel or Power BI.
- Understanding of system configuration, permissions hierarchies, and audit processes.
About Us
- Impact Futures and The Childcare Company are some of the UK’s largest independently owned training providers, delivering
apprenticeships and vocational qualifications.
- We have been awarded a prestigious 2-star accreditation for been an outstanding company to work for.
- Our expertise is underpinned by our Ofsted Grade 2 'Good’ accreditation, and learner-centric delivery is at the heart of our
continual operational evolution to ensure our learners receive an outstanding learning journey.
- Impact Futures and The Childcare Company are an Equal Opportunities employer and welcome applications from all suitability
qualified persons regardless of their race, disability, religion/belief, sexual orientation or age.
- We are committed to safeguarding and promoting the welfare of children and young people. An enhanced DBS check will be required
for this role.
Proud member of the Disability Confident employer scheme
Disability Confident
About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident.