Sourcing Coordinator
| Posting date: | 11 November 2025 |
|---|---|
| Hours: | Full time |
| Closing date: | 11 December 2025 |
| Location: | LS12 6LL |
| Company: | thebigword |
| Job type: | Permanent |
| Job reference: | 4543355c3ecb4ea5be96 |
Summary
Your Role in Action – Key Responsibilities
At Clarion, a high-octane hub of exceptional service delivery, we cater to many clients, including critical services, public and private sector. With 28,000 face-to-face bookings and 72,000 Telephone Interpreting calls per month, monotony simply doesn't exist here. We thrive on achieving key SLAs while fostering the growth and well-being of our members.
- Manage booking enquiries and effectively communicate with clients, addressing their queries and escalating priority issues.
- Monitor and advise on supplier capacity to the relevant stakeholders ensuring efficient departmental operations.
- Adhere to schedules, proactively sourcing bookings within defined parameters.
- Handle customer dissatisfaction, recording service complaints, and provide exceptional customer service to all inbound callers.
- Provide real-time support to clients and linguists, maintaining strong communication channels with suppliers and internal departments.
- Manage queries related to bookings, invoicing, and portals, including handling new requests, amendments, and cancellations.
- Prioritise workload, identify and escalate issues, and support new starters' training, contributing to client relationship building and business retention.
- Assist the relevant stakeholders in work allocation, showcasing competence across all internal management systems.
The Perfect Match: Your Skills & Talents
- Prepared to make a difference, adept at effective communication and attentive listening.
- Proactive problem solver, embracing initiative and confident decision-making to resolve issues.
- Committed to integrity and accountability, demonstrating resilience and a personal drive to meet and achieve targets and KPI’s.
- Thrives in a collaborative team environment, eager to celebrate successes and share best practices with others.
- Passionate about combining customer service expertise and familiarity with the language services sector.
- Thrive on making a positive impact on people's lives, excelling as a communicator and attentive listener.
Proud member of the Disability Confident employer scheme
Disability Confident
About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident.