Customer Service Advisor
| Posting date: | 11 November 2025 |
|---|---|
| Salary: | £25,583 to £26,403 per year |
| Additional salary information: | Band D (SCP 5 – 7) £25,583 - £26,403 per annum. |
| Hours: | Full time |
| Closing date: | 23 November 2025 |
| Location: | Stafford, Staffordshire |
| Remote working: | Hybrid - work remotely up to 1 day per week |
| Company: | Stafford Borough Council |
| Job type: | Permanent |
| Job reference: | CBP114 |
Summary
Customer Service Advisor (CBP114)
Band D (SCP 5 – 7) £25,583 - £26,403 per annum.
37 hours per week, Permanent
Working Hours: Monday to Thursday 08:30 to 17:00, Friday 08:30 to 16:30.
Do you get a real buzz from giving excellent customer service?
Are you a great team player and a confident, sincere communicator?
Then let’s talk…
We deal with a range of enquiries on topics as diverse as; Refuse and Recycling, Licensing, Parking, Housing and Planning and we’re looking for people to support us in delivering a quality and professional service.
You will be part of a team answering customer enquiries across a number of channels, including telephone, face to face, e-mail and social media.
You will have the ability to work in a fast-paced customer service environment and be a positive self- motivated person with the ability to work independently and as part of a team.
You will need excellent customer service and communication skills to deal with a diverse range of customers and will have the ability to cope in a fast-paced environment.
If you would like more information on the requirements for this post, please contact Susan Pote (01785 619293).
For further information and to apply, please visit our website at: https://www.staffordbc.gov.uk/jobs-and-careers
Closing date for completed applications: Sunday 23rd November 2025.
Interviews will be held Tuesday 16th and Wednesday 17th December 2025.
Band D (SCP 5 – 7) £25,583 - £26,403 per annum.
37 hours per week, Permanent
Working Hours: Monday to Thursday 08:30 to 17:00, Friday 08:30 to 16:30.
Do you get a real buzz from giving excellent customer service?
Are you a great team player and a confident, sincere communicator?
Then let’s talk…
We deal with a range of enquiries on topics as diverse as; Refuse and Recycling, Licensing, Parking, Housing and Planning and we’re looking for people to support us in delivering a quality and professional service.
You will be part of a team answering customer enquiries across a number of channels, including telephone, face to face, e-mail and social media.
You will have the ability to work in a fast-paced customer service environment and be a positive self- motivated person with the ability to work independently and as part of a team.
You will need excellent customer service and communication skills to deal with a diverse range of customers and will have the ability to cope in a fast-paced environment.
If you would like more information on the requirements for this post, please contact Susan Pote (01785 619293).
For further information and to apply, please visit our website at: https://www.staffordbc.gov.uk/jobs-and-careers
Closing date for completed applications: Sunday 23rd November 2025.
Interviews will be held Tuesday 16th and Wednesday 17th December 2025.