Visitor Experience Officer
| Posting date: | 02 October 2025 |
|---|---|
| Salary: | £9,703 to £10,175 per year, pro rata |
| Additional salary information: | £9,703 - £10,175 (actual salary for 14 hours) |
| Hours: | Part time |
| Closing date: | 12 October 2025 |
| Location: | Lincoln, Lincolnshire |
| Remote working: | On-site only |
| Company: | Lincolnshire County Council |
| Job type: | Permanent |
| Job reference: | 898/1411 |
Summary
Lincolnshire Archives is seeking a cheerful, confident, and enthusiastic individual to join our small, dedicated team. As a Visitor Experience Officer, you’ll be the welcoming face of our public search room, helping visitors explore Lincolnshire’s rich heritage through our exceptional research facilities.
This is a hands-on role where your passion for history and people will shine. You’ll assist visitors, support their research, and ensure every experience is warm, informative, and memorable.
Key responsibilities
Provide a friendly and professional welcome to all visitors.
Assist with enquiries and guide users through archival resources.
Maintain a safe, clean, and engaging environment.
Collaborate with colleagues to enhance the visitor journey.
About you:
We’re looking for someone who:
Has excellent customer service skills and a proactive attitude.
Is passionate about history and heritage.
Is organised, reliable, and a great team player.
Has experience in a visitor-facing or heritage role (desirable).
If you would like an informal chat about the role then please contact Angie Clay on angie.clay@lincolnshire.gov.uk
Closing date: 12/10/25.
Interviews: week commencing 20/10/25.
Due to recent changes in immigration law in the UK we are unable to offer skilled worker visa sponsorship for this role as it does not meet the requirements of RQF Level 6.
All candidates are advised to read the attached job information pack prior to making an application.
On occasion we receive significantly more applications than expected for some vacancies and under such circumstances we reserve the right to bring forward the closing date of the advertisement. We therefore strongly advise you to apply for the role promptly to avoid disappointment should the closing date be brought forward.
We operate a talent pool scheme whereby candidates who are not successful on this occasion may be considered for a period of up to 3 months for equal positions.
Lincolnshire County Council is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment.
A Smarter Working Employer
We have embraced new ways of working and hybrid working will be a feature of this role. You will be given a nominated contractual work base and you will be required to commute to this work base when necessary. Working arrangements regarding hybrid working will be discussed as part of the appointment process.
Our technology platform and equipment is very good enabling you to connect and collaborate remotely. We require that you have in place good connectivity, and we will discuss during the recruitment process if support with this is needed.
Fluency Duty
In accordance with Part 7 of the Immigration Act 2016 (Fluency Duty), the ability to converse at ease with customers and provide advice in accurate spoken English is essential for the post.
This is a hands-on role where your passion for history and people will shine. You’ll assist visitors, support their research, and ensure every experience is warm, informative, and memorable.
Key responsibilities
Provide a friendly and professional welcome to all visitors.
Assist with enquiries and guide users through archival resources.
Maintain a safe, clean, and engaging environment.
Collaborate with colleagues to enhance the visitor journey.
About you:
We’re looking for someone who:
Has excellent customer service skills and a proactive attitude.
Is passionate about history and heritage.
Is organised, reliable, and a great team player.
Has experience in a visitor-facing or heritage role (desirable).
If you would like an informal chat about the role then please contact Angie Clay on angie.clay@lincolnshire.gov.uk
Closing date: 12/10/25.
Interviews: week commencing 20/10/25.
Due to recent changes in immigration law in the UK we are unable to offer skilled worker visa sponsorship for this role as it does not meet the requirements of RQF Level 6.
All candidates are advised to read the attached job information pack prior to making an application.
On occasion we receive significantly more applications than expected for some vacancies and under such circumstances we reserve the right to bring forward the closing date of the advertisement. We therefore strongly advise you to apply for the role promptly to avoid disappointment should the closing date be brought forward.
We operate a talent pool scheme whereby candidates who are not successful on this occasion may be considered for a period of up to 3 months for equal positions.
Lincolnshire County Council is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment.
A Smarter Working Employer
We have embraced new ways of working and hybrid working will be a feature of this role. You will be given a nominated contractual work base and you will be required to commute to this work base when necessary. Working arrangements regarding hybrid working will be discussed as part of the appointment process.
Our technology platform and equipment is very good enabling you to connect and collaborate remotely. We require that you have in place good connectivity, and we will discuss during the recruitment process if support with this is needed.
Fluency Duty
In accordance with Part 7 of the Immigration Act 2016 (Fluency Duty), the ability to converse at ease with customers and provide advice in accurate spoken English is essential for the post.
Proud member of the Disability Confident employer scheme
Disability Confident
About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident.