Experience of Care Lead
| Posting date: | 30 September 2025 |
|---|---|
| Salary: | £47,810.00 to £54,710.00 per year |
| Additional salary information: | £47810.00 - £54710.00 a year |
| Hours: | Full time |
| Closing date: | 12 October 2025 |
| Location: | Lincoln, LN1 1FS |
| Company: | NHS Jobs |
| Job type: | Permanent |
| Job reference: | C9274-25-0428 |
Summary
To communicate clearly and effectively with all relevant internal and external staff and representatives regarding on-going experience of care functions and processes.To manage and maintain the participation of members of staff and patients in organisation-wide initiatives and requirements.To identify themes/trends in complaints/claims over time and advise regarding action needed.To develop, create and author a broad range of reports as required by the Trust Board, operational Directorate and other stakeholders such as the commissioners.To work will all staff on obtaining feedback on patient and carer satisfaction with service provided by the Trust.Responsible for the local implementation of patient feedback procedural / policy changes across the organisation.To work with staff across the organisation in actively promoting local resolution to complex situations/complaints where the post holder is required to analyse and interpret the situation to evaluate the best way forward from the range of possible options.To provide practical support in stressful and difficult situations and with the handling of challenging behaviours.