Warning
This job advert has expired and applications have closed.
Customer Service Representative
| Posting date: | 29 September 2025 |
|---|---|
| Salary: | £25,583.00 to £26,403.00 per year |
| Hours: | Full time |
| Closing date: | 30 September 2025 |
| Location: | Barry, The Vale of Glamorgan |
| Remote working: | On-site only |
| Company: | Vale of Glamorgan Council |
| Job type: | Permanent |
| Job reference: | RES00454 |
Summary
About us
We are looking for dedicated, motivated and empathetic call handlers to join our Vale of Glamorgan Council call centre team situated in the heart of Barry. As a Customer Service Representative, you will be the first point of contact for residents seeking support and information about a range of services that the council provides. Your role will involve supporting our residents including some of our most vulnerable with raising requests, signposting to appropriate services in our community, reporting concerns and taking payments for many Council services.
Ambitious: Forward thinking, embracing new ways of working and investing in our future.
Open: Open to different ideas and being accountable for the decisions we take.
Together: Working together as a team that engages with our customers and partners, respects diversity and is committed to quality services.
Proud: Proud of the Vale of Glamorgan; proud to serve our communities and to be part of the Vale of Glamorgan Council.
About the role
Pay Details: Grade 4, SCP 5 - 7, £25,583 - £26, 403 (pro rata), £13.26 - £13.69 (hourly Rate)
Days / Hours per Week: Monday to Friday 37 hours per week
Main Place of Work: Civic Offices, Barry
Description: Contact OneVale is a first point of contact for all Council wide services to the public and other customers of the Vale of Glamorgan. Our teams provide information, advice, signposting and referral for further assessment across a range of communication channels, principally by telephone and email.
About you/You will need:
Previous experience in a call center /customer service environment
Good computer skills
Excellent communication skills
The ability to record information accurately
Willingness to work as part of a busy team
We are looking for dedicated, motivated and empathetic call handlers to join our Vale of Glamorgan Council call centre team situated in the heart of Barry. As a Customer Service Representative, you will be the first point of contact for residents seeking support and information about a range of services that the council provides. Your role will involve supporting our residents including some of our most vulnerable with raising requests, signposting to appropriate services in our community, reporting concerns and taking payments for many Council services.
Ambitious: Forward thinking, embracing new ways of working and investing in our future.
Open: Open to different ideas and being accountable for the decisions we take.
Together: Working together as a team that engages with our customers and partners, respects diversity and is committed to quality services.
Proud: Proud of the Vale of Glamorgan; proud to serve our communities and to be part of the Vale of Glamorgan Council.
About the role
Pay Details: Grade 4, SCP 5 - 7, £25,583 - £26, 403 (pro rata), £13.26 - £13.69 (hourly Rate)
Days / Hours per Week: Monday to Friday 37 hours per week
Main Place of Work: Civic Offices, Barry
Description: Contact OneVale is a first point of contact for all Council wide services to the public and other customers of the Vale of Glamorgan. Our teams provide information, advice, signposting and referral for further assessment across a range of communication channels, principally by telephone and email.
About you/You will need:
Previous experience in a call center /customer service environment
Good computer skills
Excellent communication skills
The ability to record information accurately
Willingness to work as part of a busy team
Proud member of the Disability Confident employer scheme
Disability Confident
About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident.