Support Service Coordinator
| Posting date: | 25 September 2025 |
|---|---|
| Salary: | £30,085.00 per year, pro rata |
| Hours: | Full time |
| Closing date: | 22 October 2025 |
| Location: | Bristol, South West England |
| Remote working: | Hybrid - work remotely up to 2 days per week |
| Company: | SARSAS |
| Job type: | Permanent |
| Job reference: |
Summary
As part of our commitment to expanding and diversifying our support work services, we are excited to offer a rewarding opportunity to join our thriving and dynamic SARSAS team as a Support Service Coordinator. We are looking for a highly organised, passionate and pro-active individual who will coordinate and further develop the delivery SARSAS specialist support across a wide geographical area.
About the Role
The specialist support service provide one-to-one and group work support for people that have experienced sexual violence at any point in the lives. Specialist support provides emotional, practical and advocacy support for survivors with multiple support needs and/or external complicating factors. Support may include issues around housing, debt, employment, mental health support needs, managing trauma responses and daily coping tools and techniques.
The Support Service Coordinator is the first point of contact for clients being offered specialist support and ensures that clients receive an accessible, inclusive, trauma- informed service.
An integral part of the role will be providing line management to a small team of Specialist Support Workers responsible for the delivery of support. This includes the provision of our unique specialist support service for autistic people and people with learning disabilities. Working with the Support Service Manger you will ensure that the support service operates efficiently meeting the needs of our clients and funding requirements.
An exciting element of this new role will be engagement with local communities and stakeholders to develop and strengthen relationships particularly in areas and communities that may be currently underrepresented in support.
About you
You will be a confident and enthusiastic individual who is passionate about supporting people who have experienced sexual violence. You will have experience of working with people who have experienced trauma and understand the complexities of working with people with multiple support needs.
You will enjoy being part of a team and feel passionate about motivating, inspiring and supporting those you line manage and within the wider team.
You will be responsible for the allocation of suitable clients to Specialist Support Workers through your knowledge of case and risk management and your skill in exercising professional judgement. You will be highly organised with the ability to coordinate and manage multiple waiting lists across a wide geographical area. You will have excellent administrative skills and the ability to manage a complex and demanding workload.
You will have excellent communication and interpersonal skills and the ability to respond calmly and compassionately in difficult situations.
You will be reflective and have good self-awareness, resilience, and commitment to your own wellbeing. You will keep the voice of the client at the heart of your work and gather feedback to inform and shape services.
About SARSAS
SARSAS exists to relieve the trauma and distress and help rebuild the lives of victim-survivors who live in Somerset, Bristol, South Gloucestershire, North Somerset and BANES, who have experienced any form of sexual violence, at any point in their lives.
SARSAS also campaigns and raises awareness about rape and sexual violence to change the narrative about sexual violence and to enable survivors’ voices to be heard. Partnership work with a range of agencies locally and nationally is a priority to enable social change.
SARSAS works to feminist principles: this underpins both what our service is and how it is run. Our work is guided by a trauma-informed approach which understands how traumatic experiences can impact on survivors and keeps an awareness of their effects at the forefront of our approach to support.
Equality, diversity, and inclusion
At SARSAS we strive to create a workplace that reflect the communities we serve and where everyone feels empowered to bring their full, authentic selves to work. We want to build an inclusive culture that encourages, supports, and celebrates diverse voices. We actively encourage applicants with protected characteristics to apply.
We are committed to taking an inclusive approach to recruitment and selection whilst ensuring there is no discrimination in our processes and that our team and prospective employees are treated fairly, with respect and without bias. Reasonable adjustments to the interview process can be made to accommodate additional requirements. Applicants are encouraged to highlight any specific adjustments needed to enable participation in the recruitment process.
Contract Information
Salary: £30,085 per annum (full time equivalent)
Hours: 30 hours per week
Location: Bristol (with some travel across Avon and Somerset) up to 2 days per week working from home.
Contract: Permanent
Responsible to: Support Services Manager
Pension: 5% employer pension contribution
Annual leave: 27 days plus bank holidays per year (full time equivalent)
This post is subject to an enhanced DBS check.
How to Apply
Closing date for applications is Midnight on 22 October 2025
Interviews will be held on 6 November 2025. Please ensure you are available for an interview on these dates.
Interviews will be held in person in our Bristol office but please indicate in your application if this is not possible so we can consider an alternative.
For more information and to download an application pack, go to our website: https://www.sarsas.org.uk/get-involved/recruitment/.
If you have any questions, please contact recruitment@sarsas.org.uk or ring our Bristol office on 0117 929 9556 and speak to Laura Fitzgerald, HR Administrator.
About the Role
The specialist support service provide one-to-one and group work support for people that have experienced sexual violence at any point in the lives. Specialist support provides emotional, practical and advocacy support for survivors with multiple support needs and/or external complicating factors. Support may include issues around housing, debt, employment, mental health support needs, managing trauma responses and daily coping tools and techniques.
The Support Service Coordinator is the first point of contact for clients being offered specialist support and ensures that clients receive an accessible, inclusive, trauma- informed service.
An integral part of the role will be providing line management to a small team of Specialist Support Workers responsible for the delivery of support. This includes the provision of our unique specialist support service for autistic people and people with learning disabilities. Working with the Support Service Manger you will ensure that the support service operates efficiently meeting the needs of our clients and funding requirements.
An exciting element of this new role will be engagement with local communities and stakeholders to develop and strengthen relationships particularly in areas and communities that may be currently underrepresented in support.
About you
You will be a confident and enthusiastic individual who is passionate about supporting people who have experienced sexual violence. You will have experience of working with people who have experienced trauma and understand the complexities of working with people with multiple support needs.
You will enjoy being part of a team and feel passionate about motivating, inspiring and supporting those you line manage and within the wider team.
You will be responsible for the allocation of suitable clients to Specialist Support Workers through your knowledge of case and risk management and your skill in exercising professional judgement. You will be highly organised with the ability to coordinate and manage multiple waiting lists across a wide geographical area. You will have excellent administrative skills and the ability to manage a complex and demanding workload.
You will have excellent communication and interpersonal skills and the ability to respond calmly and compassionately in difficult situations.
You will be reflective and have good self-awareness, resilience, and commitment to your own wellbeing. You will keep the voice of the client at the heart of your work and gather feedback to inform and shape services.
About SARSAS
SARSAS exists to relieve the trauma and distress and help rebuild the lives of victim-survivors who live in Somerset, Bristol, South Gloucestershire, North Somerset and BANES, who have experienced any form of sexual violence, at any point in their lives.
SARSAS also campaigns and raises awareness about rape and sexual violence to change the narrative about sexual violence and to enable survivors’ voices to be heard. Partnership work with a range of agencies locally and nationally is a priority to enable social change.
SARSAS works to feminist principles: this underpins both what our service is and how it is run. Our work is guided by a trauma-informed approach which understands how traumatic experiences can impact on survivors and keeps an awareness of their effects at the forefront of our approach to support.
Equality, diversity, and inclusion
At SARSAS we strive to create a workplace that reflect the communities we serve and where everyone feels empowered to bring their full, authentic selves to work. We want to build an inclusive culture that encourages, supports, and celebrates diverse voices. We actively encourage applicants with protected characteristics to apply.
We are committed to taking an inclusive approach to recruitment and selection whilst ensuring there is no discrimination in our processes and that our team and prospective employees are treated fairly, with respect and without bias. Reasonable adjustments to the interview process can be made to accommodate additional requirements. Applicants are encouraged to highlight any specific adjustments needed to enable participation in the recruitment process.
Contract Information
Salary: £30,085 per annum (full time equivalent)
Hours: 30 hours per week
Location: Bristol (with some travel across Avon and Somerset) up to 2 days per week working from home.
Contract: Permanent
Responsible to: Support Services Manager
Pension: 5% employer pension contribution
Annual leave: 27 days plus bank holidays per year (full time equivalent)
This post is subject to an enhanced DBS check.
How to Apply
Closing date for applications is Midnight on 22 October 2025
Interviews will be held on 6 November 2025. Please ensure you are available for an interview on these dates.
Interviews will be held in person in our Bristol office but please indicate in your application if this is not possible so we can consider an alternative.
For more information and to download an application pack, go to our website: https://www.sarsas.org.uk/get-involved/recruitment/.
If you have any questions, please contact recruitment@sarsas.org.uk or ring our Bristol office on 0117 929 9556 and speak to Laura Fitzgerald, HR Administrator.