Visitor Experience Assistant (Sundays)
| Posting date: | 15 September 2025 |
|---|---|
| Salary: | £25,945 to £26,979 per year, pro rata |
| Hours: | Part time |
| Closing date: | 24 September 2025 |
| Location: | Museum of Natural History, Parks Road, Oxford OX1 3PW |
| Remote working: | On-site only |
| Company: | Gardens, Libraries and Museums (GLAM), University of Oxford |
| Job type: | Permanent |
| Job reference: | 182041 |
Summary
About the role
We are recruiting a part-time Visitor Experience Assistant to join our busy team.
Working under the supervision of the Visitor Experience Manager, our close-knit team of Visitor Experience Assistants provide a friendly welcome to visitors to the Museum of Natural History (870,000+ visitors per year), and assist with enquiries. They also encourage donations to the Museum and conversions to Gift Aid. The Visitor Experience Assistants play an important role in ensuring visitor safety and in the security of the building and the Museum collection, and give introductions to visiting groups.
This is a permanent, part-time position, working 7 hours per week on Sundays. In addition to the Sunday shift, there are opportunities for the post-holder to pick up additional shifts on an ad-hoc basis, particularly during school holidays, when the Museum is busier.
Due to the nature of this post, the successful candidate will be required to undertake a satisfactory Basic Disclosure and Barring Service (DBS) due to access to Museum collections. This role will also involve regular manual handling.
About You
This role requires excellent interpersonal skills, a professional attitude and a flexible approach to work. Ideally the post holder will have experience of working in a museum or heritage visitor attraction, and experience working in a similar customer-focused environment.
The successful candidate will have a confident and proactive approach to dealing with problems and issues as well as a positive attitude and a desire to gain knowledge of the Museum and to share this with our visitors.
What We Offer
As an employer, we genuinely care about our employees’ wellbeing and this is reflected in the range of benefits that we offer including:
• An excellent contributory pension scheme
• 38 days of annual leave
• A comprehensive range of childcare services
• Family leave schemes
• Cycle loan scheme
• Discounted bus travel and Season Ticket travel loans
More information is available at https://hr.admin.ox.ac.uk/staff-benefits
Diversity
Our staff and students come from all over the world, and we proudly promote a friendly and inclusive culture. Diversity is positively encouraged, through diverse groups and champions, as well as a number of family-friendly policies, such as the right to apply for flexible working and support for staff returning from periods of extended absence, for example, shared parental leave.
We are committed to ensuring that our recruitment processes are inclusive and accessible. If you require the job description or any other materials in an alternative format, or if you would like to request any adjustments to support you through the application or interview process, please contact the recruitment team at recruitment@glam.ox.ac.uk.
How to apply
You will be required to upload your CV and a supporting evidence form using the attached template as part of your online application. Your supporting evidence form should list each of the essential and desirable selection criteria, as listed in the job description, and explain how you meet each one. Both documents must be submitted to be considered.
We aim to provide a supportive working environment and are happy to discuss training and professional development opportunities. The Chair of this recruitment panel will be Ellie Talbot, Visitor Experience Manager, who can be contacted with enquiries relating to the role (ellie.talbot@oum.ox.ac.uk). General queries about the recruitment and application process should be directed to the Recruitment team within our Human Resources department (recruitment@glam.ox.ac.uk).
Only applications received online by 12.00 midday (BST) on Wednesday 24 September 2025 can be considered. Interviews are expected to take place during the week commencing Monday 29 September 2025.
We are recruiting a part-time Visitor Experience Assistant to join our busy team.
Working under the supervision of the Visitor Experience Manager, our close-knit team of Visitor Experience Assistants provide a friendly welcome to visitors to the Museum of Natural History (870,000+ visitors per year), and assist with enquiries. They also encourage donations to the Museum and conversions to Gift Aid. The Visitor Experience Assistants play an important role in ensuring visitor safety and in the security of the building and the Museum collection, and give introductions to visiting groups.
This is a permanent, part-time position, working 7 hours per week on Sundays. In addition to the Sunday shift, there are opportunities for the post-holder to pick up additional shifts on an ad-hoc basis, particularly during school holidays, when the Museum is busier.
Due to the nature of this post, the successful candidate will be required to undertake a satisfactory Basic Disclosure and Barring Service (DBS) due to access to Museum collections. This role will also involve regular manual handling.
About You
This role requires excellent interpersonal skills, a professional attitude and a flexible approach to work. Ideally the post holder will have experience of working in a museum or heritage visitor attraction, and experience working in a similar customer-focused environment.
The successful candidate will have a confident and proactive approach to dealing with problems and issues as well as a positive attitude and a desire to gain knowledge of the Museum and to share this with our visitors.
What We Offer
As an employer, we genuinely care about our employees’ wellbeing and this is reflected in the range of benefits that we offer including:
• An excellent contributory pension scheme
• 38 days of annual leave
• A comprehensive range of childcare services
• Family leave schemes
• Cycle loan scheme
• Discounted bus travel and Season Ticket travel loans
More information is available at https://hr.admin.ox.ac.uk/staff-benefits
Diversity
Our staff and students come from all over the world, and we proudly promote a friendly and inclusive culture. Diversity is positively encouraged, through diverse groups and champions, as well as a number of family-friendly policies, such as the right to apply for flexible working and support for staff returning from periods of extended absence, for example, shared parental leave.
We are committed to ensuring that our recruitment processes are inclusive and accessible. If you require the job description or any other materials in an alternative format, or if you would like to request any adjustments to support you through the application or interview process, please contact the recruitment team at recruitment@glam.ox.ac.uk.
How to apply
You will be required to upload your CV and a supporting evidence form using the attached template as part of your online application. Your supporting evidence form should list each of the essential and desirable selection criteria, as listed in the job description, and explain how you meet each one. Both documents must be submitted to be considered.
We aim to provide a supportive working environment and are happy to discuss training and professional development opportunities. The Chair of this recruitment panel will be Ellie Talbot, Visitor Experience Manager, who can be contacted with enquiries relating to the role (ellie.talbot@oum.ox.ac.uk). General queries about the recruitment and application process should be directed to the Recruitment team within our Human Resources department (recruitment@glam.ox.ac.uk).
Only applications received online by 12.00 midday (BST) on Wednesday 24 September 2025 can be considered. Interviews are expected to take place during the week commencing Monday 29 September 2025.