Helpdesk Administrator
| Posting date: | 12 September 2025 |
|---|---|
| Salary: | £25,000 to £29,000 per year |
| Hours: | Full time |
| Closing date: | 26 September 2025 |
| Location: | Bolton, Greater Manchester, BL3 4FU |
| Company: | Fawkes & Reece |
| Job type: | Permanent |
| Job reference: | HDABS_1757662050 |
Summary
In this fast-paced Helpdesk Administrator role, you'll be crucial in managing maintenance schedules, handling client inquiries, and updating our CRM system to ensure efficient service delivery, with the opportunity to work in a supportive and dynamic team that values your proactive approach.
Coordinate reactive and planned electrical and commercial fit-out maintenance schedules. This involves ensuring the CRM system is accurately updated with all project details, including client communication and progress reports. Act as the primary client contact, providing project updates, addressing concerns, and maintaining accurate administrative documentation. Facilitate smooth operations by coordinating communication between the helpdesk team and other departments, prioritizing urgent requests, and providing general administrative support to meet deadlines.