IT Officer (Field Support) – Career Graded
| Posting date: | 10 September 2025 |
|---|---|
| Salary: | £26,403 to £33,699 per year |
| Hours: | Full time |
| Closing date: | 25 September 2025 |
| Location: | Halifax, West Yorkshire |
| Remote working: | On-site only |
| Company: | Calderdale Council |
| Job type: | Permanent |
| Job reference: | CC559 |
Summary
We have a vacancy for an experienced, proficient and reliable person to join our team of ICT Field Support Officers providing support across Calderdale Council
The main duties of the role are to provide ICT Infrastructure, hardware and software support to all ICT Service customers throughout Calderdale MBC.
Key responsibilities will include:
• Attending client sites and performing technical support for reported issues.
• Provide a fault determination and fixing service.
• Liaising with customers and 3rd party suppliers.
• Installation and configuration of software and hardware to meet client requirements.
• Working to meet deadlines as defined by our SLA agreements.
• Working in schools in and around Calderdale.
A major technology provider certification or recent experience in a similar ole is highly desirable for this post, along with a full driving licence, and access to a vehicle.
Closing Date: 24th September 2025
Interview Date: 9th October 2025
(We may utilise digital interview methods)
As part of our Vision (https://www.calderdale.gov.uk/vision/) we aim to be a talented, resilient and inclusive community. We welcome applications from all and offer a variety of flexible working / job share opportunities.
On 30 January 2019, the Council declared a climate emergency in a bold move to step up its action to tackle climate change.
Calderdale Council embraces the positive benefits of a diverse workforce and we are committed to providing an environment that is inclusive. We encourage applications from people who share our commitment to challenge inequality and promote diversity across Calderdale. We particularly welcome applications from communities that are currently under-represented in our organisation. All applications are anonymised before being seen by the selection panel.
The main duties of the role are to provide ICT Infrastructure, hardware and software support to all ICT Service customers throughout Calderdale MBC.
Key responsibilities will include:
• Attending client sites and performing technical support for reported issues.
• Provide a fault determination and fixing service.
• Liaising with customers and 3rd party suppliers.
• Installation and configuration of software and hardware to meet client requirements.
• Working to meet deadlines as defined by our SLA agreements.
• Working in schools in and around Calderdale.
A major technology provider certification or recent experience in a similar ole is highly desirable for this post, along with a full driving licence, and access to a vehicle.
Closing Date: 24th September 2025
Interview Date: 9th October 2025
(We may utilise digital interview methods)
As part of our Vision (https://www.calderdale.gov.uk/vision/) we aim to be a talented, resilient and inclusive community. We welcome applications from all and offer a variety of flexible working / job share opportunities.
On 30 January 2019, the Council declared a climate emergency in a bold move to step up its action to tackle climate change.
Calderdale Council embraces the positive benefits of a diverse workforce and we are committed to providing an environment that is inclusive. We encourage applications from people who share our commitment to challenge inequality and promote diversity across Calderdale. We particularly welcome applications from communities that are currently under-represented in our organisation. All applications are anonymised before being seen by the selection panel.
Proud member of the Disability Confident employer scheme
Disability Confident
About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident.