Admin & Clerical Officer
| Posting date: | 05 September 2025 |
|---|---|
| Salary: | £24,833.00 per year |
| Additional salary information: | £24833.00 a year |
| Hours: | Full time |
| Closing date: | 11 September 2025 |
| Location: | Pontyclun, CF72 8XR |
| Company: | NHS Jobs |
| Job type: | Contract |
| Job reference: | H9110-25-1351 |
Summary
Manning of the reception desk on a daily basis, providing a professional and welcoming manner to those members of staff who access the service. Answering and actioning any telephone queries from employees/clients, line managers and other CTM staff members on a regular basis. Recording all relevant telephone queries in the departments message books. To access daily the services generic email system processing any referrals and queries appropriately and in line with the departments agreed protocols Booking, cancelling and re-arranging client appointments by using the Occupational Health specific IT system, OPAS-G2. Inputting of data into the OPAS-G2 system including forms and paperwork. Scheduling and booking of department meetings Attendance at team briefings and departmental meetings as required Planning and prioritising own work effectively with good time management skills under the guidance of the Officer Manager and OH Secretaries. Compiling the weekly staff calendar pulling information from the staff electronic calendars. Being flexible and work as a team with peers in order to ensure administrative cover is provided across the whole of the Occupational Health Service. Providing assistance to the OH Secretaries and the Office Manager as necessary. Provision of general office duties such as opening and distributing the mail, photocopying, scanning, faxing and filing. Ensuring all information is accurately recorded and saved in accordance with relevant legislation e.g. the data protection Act and the GDPR 2018. Deal sensitively and compassionately with employees/clients in person and via the telephone. To undertake all other duties and when required refer to the Medical Secretaries and the Office Manager. To be able to assess and use judgement skills for seeking advice when dealing with urgent telephone calls. To prioritise workload to accommodate deadlines and targets. To assist in departmental audits, statistics and activity data reports as required. To liaise with other colleagues/departments as required in a timely manner. The post holder must take part in induction, training and re-training as appropriate and to demonstrate compliance with all relevant policies and procedures. Ensure adequate cover within the office at all times in the absence of the Office Manager. Participate in own performance appraisal, ensuring a personal portfolio is kept up to date. Provide on the job training and supervision to more junior staff and newly appointed admin staff or work placement students in conjunction with other members of the A&C team. To follow and comply with Cwm Taf Morgannwg University Health Boards and the departments policies, procedures and protocols.