Customer Services Admin Assistant
| Posting date: | 03 September 2025 |
|---|---|
| Salary: | £12.21 to £15.95 per hour |
| Additional salary information: | £12.21 PAYE / £15.95 Umbrella |
| Hours: | Full time |
| Closing date: | 12 September 2025 |
| Location: | Pontypridd, Rhondda Cynon Taff |
| Remote working: | On-site only |
| Company: | Neway International Ltd |
| Job type: | Contract |
| Job reference: | 1596745 |
Summary
Neway International are seeking an Administrative Assistant to join our client based with Rhondda Cynon Taf County Borough Council
Location: Courthouse Street, Coroners Office | 37 hours/week | Admin & Clerical 14 Sept – ongoing | £12.21 PAYE / £15.95 Umbrella
Rhondda Cynon Taf County Borough Council is seeking a calm, empathetic, and highly organised Administrative Assistant to support the Coroners Office during a period of transition. This temporary role offers a meaningful opportunity to serve the community with dignity and professionalism.
What You’ll Be Doing
You’ll be the first point of contact for bereaved families, Funeral Directors, Hospitals, and other key stakeholders. Your responsibilities will include:
Answering and fielding sensitive telephone calls and emails with care and discretion
Providing clear, compassionate guidance while maintaining professional boundaries
Managing administrative tasks with precision, including data entry, filing, and correspondence
Supporting the wider team with time-critical duties in a fast-paced environment
Promoting excellent customer care and upholding the Council’s values
What You’ll Bring
Proven customer service experience, especially in emotionally sensitive settings
Strong telephone and admin skills, with a calm and reassuring communication style
Ability to listen attentively, ask the right questions, and respond appropriately
Confidence managing conflicting priorities and staying composed under pressure
A commitment to confidentiality, empathy, and professionalism
Additional Info
Location: Courthouse Street, Coroners Office
Hours: Monday to Friday, 08:00–16:30
Required documents: CV, Photo ID, Right to Work, 2 Years References
Screening questions include:
How do you deal with difficult customers/situations?
How do you manage your time when priorities conflict?
Location: Courthouse Street, Coroners Office | 37 hours/week | Admin & Clerical 14 Sept – ongoing | £12.21 PAYE / £15.95 Umbrella
Rhondda Cynon Taf County Borough Council is seeking a calm, empathetic, and highly organised Administrative Assistant to support the Coroners Office during a period of transition. This temporary role offers a meaningful opportunity to serve the community with dignity and professionalism.
What You’ll Be Doing
You’ll be the first point of contact for bereaved families, Funeral Directors, Hospitals, and other key stakeholders. Your responsibilities will include:
Answering and fielding sensitive telephone calls and emails with care and discretion
Providing clear, compassionate guidance while maintaining professional boundaries
Managing administrative tasks with precision, including data entry, filing, and correspondence
Supporting the wider team with time-critical duties in a fast-paced environment
Promoting excellent customer care and upholding the Council’s values
What You’ll Bring
Proven customer service experience, especially in emotionally sensitive settings
Strong telephone and admin skills, with a calm and reassuring communication style
Ability to listen attentively, ask the right questions, and respond appropriately
Confidence managing conflicting priorities and staying composed under pressure
A commitment to confidentiality, empathy, and professionalism
Additional Info
Location: Courthouse Street, Coroners Office
Hours: Monday to Friday, 08:00–16:30
Required documents: CV, Photo ID, Right to Work, 2 Years References
Screening questions include:
How do you deal with difficult customers/situations?
How do you manage your time when priorities conflict?