Senior Service Manager
| Posting date: | 04 September 2025 |
|---|---|
| Salary: | £44,366.84 to £48,695.31 per year |
| Additional salary information: | £44366.84 - £48695.31 a year |
| Hours: | Full time |
| Closing date: | 21 September 2025 |
| Location: | Hereford, HR4 0DG |
| Company: | NHS Jobs |
| Job type: | Permanent |
| Job reference: | S0001-25-0066 |
Summary
A Senior Operations Manager will have responsibility for the development of clinical & prevention services, working closely with the Associate Medical Director, Associate Director for clinical services, Associate PCN Director for Prevention, Partnerships & Transformation, and other senior management to evolve existing services and model new services. You will be supporting priorities within Herefordshire Health & Wellbeing Strategy and Health Inequality Strategy to bring together a range of prevention services to provide approaches tailored to meet the needs of different populations and providing an integrated approach to prevention. The role will work closely across neighbourhood teams ensuring that we are engaging with communities to understand how to direct clinical & prevention services to tackle health inequalities to best address that barriers faced by our underserved communities and maximise impact and outcomes for patients. Main Responsibilities: Using population health management to target resources to ensure greatest impact for patients and inform priorities, decision making and transformation To represent the services in cross-organisational meetings when agreed e.g. partner meetings with HGP, the ICB and other H&W wide meetings. Ensure the service compliance with the GDPR and FOI along with other relevant legislation and professional information management standards such as GMC/BMA and LMC guidance Ensuring that there are robust procedures and staff allocated for safe service delivery. To be responsible for the production of performance and quality reports, including reporting data sets to national and local systems Managing the budget for clinical & prevention services in detail, ensuring that financial targets are met and to escalate concerns to the Associate Director of Clinical Services and Associate PCN Director for Prevention, Partnerships & Transformation. Represent the organisation and Herefordshire PCNs at key system meetings with and on behalf of the Associate Director of Clinical Services and Associate PCN Director for Prevention, Partnerships & transformation to enable the post holder to contribute to the strategic direction of services and lead implementation and operationalisation of service development. Line management of workforce non-clinical staff in your team, including Service Coordinators, Clinical Systems Dispatchers, Drivers / Patient Support, Operations Administrators, Reception Staff, Health Coaches, Social Prescibers and operational management of the clinical staff. Development of KPIs and monitoring key KPIs within month to ensure objectives are on track and to be the first point of contact for operations managers to adjust as needed, escalating to the Associate Director of Clinical Services where appropriate and ensure governance is in place. Attending contractual meetings as required to represent clinical services The post holder will work with the operational managers to ensure Delivery of safe services across clinical and prevention services, assisting to influence and facilitate change when needed. *A full Job Description & Person Specification is attached to this advert* *We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible*