Benefits Officer (2 posts)
| Posting date: | 21 August 2025 |
|---|---|
| Salary: | £26,403 to £28,598 per year |
| Hours: | Full time |
| Closing date: | 04 September 2025 |
| Location: | Blaenau Gwent, Wales |
| Remote working: | Fully remote |
| Company: | Blaenau Gwent County Borough Council |
| Job type: | Temporary |
| Job reference: | REQ000099 |
Summary
Responsible for the assessment of Housing Benefit and Council Tax Reduction claims in accordance with Regulations.
Assessment of Free School Meal and Schools Essential Grant applications and responding to enquiries from members of the public by telephone / email in relation to these applications
An exciting opportunity has arisen within the Benefits Service for highly organised, enthusiastic and confident individuals who are able to rise to the challenge of a busy service.
Ability to work independently and as a part of a team, using own initiative with a confident and positive attitude towards working with all residents, partners and stakeholders.
Principal accountabilities for the roles include: -
To provide an effective and secure Benefits service that aims to pay everyone quickly, correctly, first time, every time and continue to deter fraud
Providing advice, support and understanding to a wide range of customers enquiring about functions delivered through the Benefit Service.
Enquiries can be made through multiple channels of choice, such as telephone, e-mail, Website or Social Media.
Experience of working within a Customer Service environment and dealing with a wide range of duties is essential.
If you require more specific information on these roles, please contact Leanne Roberts – Service Manager Customer Experience & Transformation – leanne.roberts@blaenau-gwent.gov.uk
The positions are open to Internal and External candidates
Thorough pre-employment screening is undertaken during the recruitment process. The post holder will be required to complete an application for a Disclosure of Criminal Records.
Closing Date: 04/09/2025 At 12:00 midnight
Interview Date: TBC
Assessment of Free School Meal and Schools Essential Grant applications and responding to enquiries from members of the public by telephone / email in relation to these applications
An exciting opportunity has arisen within the Benefits Service for highly organised, enthusiastic and confident individuals who are able to rise to the challenge of a busy service.
Ability to work independently and as a part of a team, using own initiative with a confident and positive attitude towards working with all residents, partners and stakeholders.
Principal accountabilities for the roles include: -
To provide an effective and secure Benefits service that aims to pay everyone quickly, correctly, first time, every time and continue to deter fraud
Providing advice, support and understanding to a wide range of customers enquiring about functions delivered through the Benefit Service.
Enquiries can be made through multiple channels of choice, such as telephone, e-mail, Website or Social Media.
Experience of working within a Customer Service environment and dealing with a wide range of duties is essential.
If you require more specific information on these roles, please contact Leanne Roberts – Service Manager Customer Experience & Transformation – leanne.roberts@blaenau-gwent.gov.uk
The positions are open to Internal and External candidates
Thorough pre-employment screening is undertaken during the recruitment process. The post holder will be required to complete an application for a Disclosure of Criminal Records.
Closing Date: 04/09/2025 At 12:00 midnight
Interview Date: TBC
Proud member of the Disability Confident employer scheme
Disability Confident
About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident.