Senior Housing Solutions Officer
| Posting date: | 21 August 2025 |
|---|---|
| Salary: | £37,280 to £39,152 per year, pro rata |
| Hours: | Part time |
| Closing date: | 03 September 2025 |
| Location: | County Hall Bythesea Road Trowbridge BA14 8JN |
| Remote working: | On-site only |
| Company: | Wiltshire Council |
| Job type: | Permanent |
| Job reference: | 5499 |
Summary
Housing - Empowering Housing Solutions for All in Wiltshire
Our Housing Solutions Service offers advice and support to people who are homeless or at risk of homelessness. We help customers respond proactively to their housing situation and find suitable, affordable accommodation.
As a Senior Housing Solutions Officer, based at our lively Bourne Hill Hub in Salisbury, you will share responsibility for the day-to-day statutory reviews and technical support and training for Housing Solutions colleagues in a job-share with another part-time senior officer. Working hours are Wednesday afternoon, all day Thursday and Friday.
You will train, coach, support and review the cases of officers delivering housing advice and fulfilling our statutory duties. You will work with people facing difficult circumstances - eviction, relationship breakdown, abuse, sofa surfing, or mortgage issues. Many of our customers, in addition to housing stress, are facing financial hardship or experiences of trauma. There may be communication issues to consider to ensure that we can help them in a way that works for them.
We’re looking for someone who is empathetic, resilient, and able to work with both customers and staff in a trauma-informed way. You will provide expert advice and coach staff, ensuring they work proactively to prevent or relieve homelessness in a customer-centred way. You will be collaborating with colleagues and external agencies on complex cases.
You will bring at least 3 years’ experience in housing, a degree or equivalent, in-depth knowledge of allocations and homelessness law, private rented sector law and social housing law.
Why us?
Wiltshire Council is a friendly, welcoming place to work, with a 'One Council' ethos. That’s why we focus on getting the things that matter to our people right.
The council is committed to creating an environment of positive working relationships where everyone feels engaged, supported and able to thrive. Our Identity is a framework which sets out how we are all expected to lead, work and act to deliver our services. We will not tolerate discrimination, bullying or harassment of any kind. Everyone is expected to promote a culture of inclusion, dignity, trust and respect which is underpinned by our vision and Our Identity framework.
Our Housing Solutions Service offers advice and support to people who are homeless or at risk of homelessness. We help customers respond proactively to their housing situation and find suitable, affordable accommodation.
As a Senior Housing Solutions Officer, based at our lively Bourne Hill Hub in Salisbury, you will share responsibility for the day-to-day statutory reviews and technical support and training for Housing Solutions colleagues in a job-share with another part-time senior officer. Working hours are Wednesday afternoon, all day Thursday and Friday.
You will train, coach, support and review the cases of officers delivering housing advice and fulfilling our statutory duties. You will work with people facing difficult circumstances - eviction, relationship breakdown, abuse, sofa surfing, or mortgage issues. Many of our customers, in addition to housing stress, are facing financial hardship or experiences of trauma. There may be communication issues to consider to ensure that we can help them in a way that works for them.
We’re looking for someone who is empathetic, resilient, and able to work with both customers and staff in a trauma-informed way. You will provide expert advice and coach staff, ensuring they work proactively to prevent or relieve homelessness in a customer-centred way. You will be collaborating with colleagues and external agencies on complex cases.
You will bring at least 3 years’ experience in housing, a degree or equivalent, in-depth knowledge of allocations and homelessness law, private rented sector law and social housing law.
Why us?
Wiltshire Council is a friendly, welcoming place to work, with a 'One Council' ethos. That’s why we focus on getting the things that matter to our people right.
The council is committed to creating an environment of positive working relationships where everyone feels engaged, supported and able to thrive. Our Identity is a framework which sets out how we are all expected to lead, work and act to deliver our services. We will not tolerate discrimination, bullying or harassment of any kind. Everyone is expected to promote a culture of inclusion, dignity, trust and respect which is underpinned by our vision and Our Identity framework.
Proud member of the Disability Confident employer scheme
Disability Confident
About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident.