Casual Stewards - Wembley Stadium

Posting date:	19 August 2025
Hours:	Part time
Closing date:	02 September 2025
Location:	Wembley, London, HA9 0WS
Company:	The Football Association
Job type:	Contract
Job reference:	WNSL0950_1755617599

Summary

It's everyone's stadium...

We are excited to be topping up our Casual Stewarding pool to join the Crowd Safety team for the 2025/26 season!

You will be responsible for ensuring that a safe, secure and customer-friendly environment is maintained in their designated area at all times during events at Wembley Stadium.

What You'll Do?

• To ensure the safety and welfare of all spectators.
• To be able to understand verbal and written instructions and communicate clearly with spectators.
• To be smartly dressed, appearance should be tidy, and they should always wear a high-visibility jacket or tabard appropriate to their position.
• To understand the general responsibilities towards the health, safety and welfare of all spectators, other stewards and themselves.
• To show a strong level of understanding and be inclusive at all times, ensuring the right level of care and knowledge is provided to all guests.
• Executes additional tasks as required to meet FA Group's changing priorities.
• Comply with all company policies and procedures to ensure the highest standards of health, safety, and well-being can be maintained.
• As part of The FA's commitment to ensuring a safe environment for everyone in football, every employee will be required to complete a DBS check. The level of the check required will be based on the activity of the specific job role and in line with legislation and government guidance.

What You'll Need?

Essential for the role:

• You must be either qualified / or working towards and complete at least the first three mandatory units of the LEVEL 2 CERTIFICATE IN SPECTATOR SAFETY (RQF) (2021). You must show evidence of this if you are invited to interview.
• Strong conflict management skills.
• Ability to work as part of a team.
• Strong communication skills with wider team members and spectators.
• Ability to work calmly under pressure.
• Strong customer service skills to aid and liaise with spectators.

This role is offered on a casual basis, and those successful will need to be available for Wembley Stadium events, which will involve late evenings and weekend work.

We consider the welfare of all those working at Wembley Stadium to be of the utmost importance. As part of this, and in line with our duty of care under health and safety legislation, including the Control of Noise at Work Regulations 2005, we want to ensure that all staff working as part of the Concert season are suitably protected.

During this season, the Stadium Bowl becomes a designated hearing protection zone during sound checks, rehearsals and the live show. Anybody working within the Stadium bowl, therefore, could be subject to noise levels exceeding the daily limit set at 85dB(A), and by law, this means that ear protection must be provided, and it must be worn. Staff should ensure that they have been provided with hearing protection, and they have a responsibility to ensure that they are wearing this properly and at all times when they are within these hearing protection areas.

What's in it for you?

We pride ourselves in offering a competitive rate of pay as well as great opportunities to develop and grow in your role.

We are committed to ensuring everyone can flourish in their roles, and by doing this, we offer top-of-the-range facilities across two core business locations. We have unique office spaces under the arch of the iconic Wembley National Stadium, which is the home of English football. We are also delighted to have a world-class Elite Performance Centre, St. George's Park in Staffordshire which is an exceptional setting to develop and inspire high-performing England teams and leaders.

We are a diverse workplace, aspiring to represent football across the country. The Football Association actively promotes inclusion and diversity, encouraging you to be the best version of yourself at work.

We welcome applications from everyone and are proud to be an equal opportunities employer. If you have any particular requirements in respect of the recruitment or interview process, please mention this during your application.

As part of the FA's commitment to ensuring a safe environment for everyone in football, every employee will be required to complete a DBS check. The level of the check required will be based on the activity of the specific job role and in line with legislation and government guidance.