Advocacy and Engagement Support Officer

Posting date:	14 August 2025
Salary:	£14.05 per hour
Additional salary information:	£14.05 per hour
Hours:	Full time
Closing date:	13 September 2025
Location:	Cwmbran, Torfaen, NP44 3AB
Company:	Hays Specialist Recruitment
Job type:	Temporary
Job reference:	4713778_1755167506

Summary

Your new company
Working for an independent statutory body, delivering services within health and social care.
Your new role

• Engagement: Confidently interact with people face-to-face when out engaging.
• Be the first point of contact for incoming emails: Confidently use Outlook and manage multiple mailboxes.
• Confidently handle calls from the public regarding enquiries and concerns.
• Handle challenging calls: Confidently manage difficult callers.
• Use Microsoft Word and Excel: Confidently use MS packages.
• Data entry and management using CRM systems.
• Analyse data: Confidently identify trends and create reports.

What you'll need to succeed

• Excellent communication skills
• Ability to deal with some challenging/distressing calls
• Previous administrative experience
• Proficient in the use of Microsoft Office
• Must pass DBS check

What you'll get in return

• £14.05 per hour
• Monday to Friday, 8:30am-4:30pm (37.5 hours)
• Temporary until March 2026
• Primarily office-based, with the flexibility to work remotely when required
• Good public transport links and parking
• DBS Check covered by agency

What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.

Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk