Technical Application Service Specialist
| Posting date: | 13 August 2025 |
|---|---|
| Salary: | £65,385 to £72,650 per year |
| Hours: | Full time |
| Closing date: | 27 August 2025 |
| Location: | Edinburgh, Edinburgh, EH3 9PE |
| Remote working: | Hybrid - work remotely up to 3 days per week |
| Company: | Lloyds Banking Group |
| Job type: | Permanent |
| Job reference: | 135576_1755078112 |
Summary
JOB TITLE: Technical Application Service Specialist
SALARY: £65,385 - £72,650
LOCATION(S): Edinburgh
HOURS: Full-time - 35 hours per week
WORKING PATTERN: Our work style is hybrid, which involves spending at least two days per week, or 40% of our time, at our Edinburgh office.
About this opportunity
Join our dynamic team as a Senior Technical Application Service Specialist (TASS) and play a pivotal role in shaping the future of our customer experiences. At Lloyds Banking Group, we're enabling platform - providing outstanding Identification and authentication services to the channels across all brands within Lloyds Banking Group. Our team uses agile methodologies to deliver value iteratively, aligning with our purpose of Helping Britain Prosper. By collaborating with colleagues in Product, Design and Engineering, we ensure that our customer journeys are seamless and effective.
In the position of Senior Technical Application Service Specialist, the main point of contact for handling complex service issues & customer concerns. They lead training sessions, contribute to service strategy, and manage high-priority service issues. This role emphasises strategic thinking, process improvement, and cross-functional collaboration to elevate overall service quality.
What you'll do
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Subject Matter Expertise: Act as the primary expert for resolving complex service issues and handling customer concerns.
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Training & Development: Lead training sessions to upskill team members and ensure consistent service excellence.
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Strategic Contribution: Play a key role in shaping service strategy and driving process improvements.
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Process Improvements: Identify and address shortcomings in business practices, suggesting and implementing improvements. Lead on Problem Management reviews following significant incidents.
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Operational Accountability: Accept 24/7 responsibility for service availability, performance, and currency leading incident recovery minimising impact on service.
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Work closely with other departments to enhance service quality and implement standard methodologies for improvement.
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Critical Thinking: Undertakes analysis of multiple sources of data and uses research, active listening and observation to identify the problem / situation and generate simple ideas.
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SRE and Service Engineering: Applies software and automation as tools to solve challenges and manage production systems, to balance release of new features with system stability, all to ensure product reliability and scalability.
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Technical Operations: Monitors, troubleshoots, diagnosis, resolves or manage technical issues across a range of technology products, organised and advised by policies, processes and supporting procedures.
Why Lloyds Banking Group
We're on an exciting journey to transform our Group and the way we're shaping finance for good. We're focusing on the future, investing in our technologies, workplaces, and colleagues to make our Group a great place for everyone. Including you!
What you'll need
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SRE & Service Engineering: Possesses an advanced knowledge in software and automation tools and techniques and provides coaching to others. Applies knowledge and expertises to independently identify automation opportunities in service transformation.
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Technical Operations: Identifies an issue and uses scripts, tools and advanced / specialist technical skills to investigate, manage and evaluate options, or escalates utilises own experience, creativity and knowledge of the business and processes. Also uses this experience and knowledge to coach others.
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Critical Thinking: Interprets information in an objective manner (even when it is limited) using technical or industry-specific knowledge or experience and deductive reasoning. Generates and contributes ideas to support in the formulation of judgements and solutions.
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Values & Behaviours: Innovates to go faster by taking responsibility for challenging existing processes, being an early adopter of change and viewing advancements in technology as opportunities to help deliver for our customers. Inspires others by building rapport and gaining commitment through strong personal identity. Embracing diverse viewpoints; demonstrated in the way they do business and collaborate with others. Demonstrates a growth learning attitude and is open to new experiences to intentionally grow their individual and team skill.
About working for us
Our ambition is to be the leading UK business for diversity, equity and inclusion supporting our customers, colleagues and communities, and we're committed to creating an environment in which everyone can thrive, learn and develop.
We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer Initiative.
We offer reasonable workplace adjustments for colleagues with disabilities, including flexibility in office attendance, location and working patterns. And, as a Disability Confident Leader, we guarantee interviews for a fair and proportionate number of applicants who meet the minimum criteria for the role with a disability, long-term health or neurodivergent condition through the Disability Confident Scheme.
We provide reasonable adjustments throughout the recruitment process to reduce or remove barriers. Just let us know what you need.
We also offer a wide-ranging benefits package, which includes:
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A generous pension contribution of up to 15%
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An annual performance-related bonus
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Share schemes including free shares
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Benefits you can adapt to your lifestyle, such as discounted shopping
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30 days' holiday, with bank holidays on top
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A range of wellbeing initiatives and generous parental leave policies
Proud member of the Disability Confident employer scheme