Technical Account Manager
| Posting date: | 09 August 2025 |
|---|---|
| Hours: | Full time |
| Closing date: | 08 September 2025 |
| Location: | Edinburgh, EH12 1HQ |
| Company: | NatWest Group |
| Job type: | Permanent |
| Job reference: | R-00262729-OTHLOC-GBR-5FEDI034 |
Summary
Join us at Boxed as a Technical Account Manager
You’ll be our Client “first point of contact” for Product and Delivery, working alongside a Customer Success Manager, acting as the face of the BaaS organisation with our enterprise clients
A typical day would be:
- Owning Delivery engagement from ‘Initiation’ through ‘Launch’ to ‘Run’ of financial products
- Owning the technical relationship with clients, advising them on product capabilities and best practices for product success
Project & Delivery Leadership
- Driving end-to-end project delivery for client implementations - building and managing delivery plans, tracking milestones, risks, and dependencies across client, Boxed, and NatWest estates
- Collaborating closely with internal Delivery Management, Product, Engineering, Operations, Risk/Compliance, and supporting teams to resolve issues and unblock progress
Technical Solutioning
- Translating business needs into technical requirements - leading on technical design discussions with clients, understanding their proposition, and mapping requirements to our APIs and services
- Partnering with Product and Engineering to influence the future roadmap based on client needs
Governance & Reporting
- Setting up and running governance frameworks, including regular status updates, steering committees, and escalation pathways - ensuring delivery against client expectations
- Owning and managing the standardised delivery and performance client reporting, alongside providing regular reporting to internal stakeholders
Continuous Improvement
- Capturing feedback and lessons learned from client engagements to feed into internal processes and platform evolution
What will make you a great fit for this role:
- Experienced in a Technical Account Management role within FinTech, payments, or BaaS
- Exceptional client management and negotiation skills with ability to lead technical and commercial discussions, translating between technical and business requirements as needed
- Strong Product knowledge for assigned product line with experience of pitching and explaining industry best practices
- Proven track record leading technical delivery for multi-stakeholder enterprise clients, navigating technical and commercial challenges as they emerge
- Ability to clearly and confidently explain current product capabilities and future roadmap
- Ability to problem solve whilst supporting clients to navigate any known product limitations in order to achieve their goals
- Solid understanding of RESTful APIs, white-labelled front-end applications. system integrations, and microservices architectures
Additional experience in the following would be advantageous:
- Experience working in a scale-up environment
- Understanding of UK banking regulations, KYC/AML, and embedded finance use cases
- Familiarity with Open Banking standards and cloud-native architecture