Coordinator Practitioner - Wales
| Posting date: | 11 August 2025 |
|---|---|
| Salary: | £28,227.00 to £30,819.00 per year |
| Additional salary information: | £28227.00 - £30819.00 a year |
| Hours: | Full time |
| Closing date: | 18 August 2025 |
| Location: | Bridgend, CF31 2PQ |
| Company: | NHS Jobs |
| Job type: | Contract |
| Job reference: | B0648-25-0001 |
Summary
OVERALL PURPOSE OF THE ROLE: To deliver all aspects of the Skin Camouflage Service (SCS) in Wales, including: In the first three months, to work closely with the Skin Camouflage Service Manager to set up the pilot service. Administration and co-ordination of all SCS appointments in line with operational / quality standards to meet KPIs and service requirements. Running a weekly South Wales Skin Camouflage clinic, delivering appointments to clients, in line with all service requirements. To act as the main contact for the Wales pilot, liaising with local stakeholders, health care professionals and organisations, to promote and present the service. To work closely with the Skin Camouflage Manager and Team to ensure the whole service runs smoothly across the UK. To position Changing Faces as the leading voice and expert on issues impacting people with visible differences. KEY ACTIVITIES: Pilot Service Set-Up and Launch Set-up of the pilot Welsh Skin Camouflage Service (SCS) in close collaboration with the Skin Camouflage Service Manager. Coordinate and support translation needs for the website and service materials, liaising with the translation service provider. Promote and support the Welsh presence of SCS building strong relationships and liaising with the Welsh community, local stakeholders, healthcare professionals, and related organisations. Working with relevant staff at CF to ensure that the voices of clients, volunteers, and professionals are reflected in the promotional strategy. Service Coordination and Administration Manage the full client pathway, from initial enquiry through referral, appointment booking, delivery, and report completion. Adhering to the Quality Framework, and all operational and quality standards to ensure we meet KPIs. Ensure smooth clinic administration and operations, including: Administering clinics using digital systems. Supporting others involved (e.g. hospital administrators, volunteers). Reporting any issues (venue, IT, admin, waiting lists, etc.) to the Skin Camouflage Manager. Maintain accurate records regarding clients, clinics, appointments on the CRM Ensure confidentiality and compliance with Changing Faces data policies. In-Clinic Service Delivery Run weekly Skin Camouflage clinics in South Wales, delivering high-quality appointments that meet service standards. Welcome clients, complete service records and risk assessments. Match and apply camouflage products appropriately to each clients condition, skin tone, and NHS Health Board guidelines. Provide professional guidance and tuition to empower clients to recreate their skin camouflage at home. Complete GP prescription request letters for clients. Ensure safeguarding procedures are followed and escalate any concerns promptly. Maintain hygiene standards of the kit and workspace in accordance with Changing Faces policies. Main Wales Contact - client and stakeholder communication Respond to service enquiries via internet, email, and phone from: Clients accessing or seeking to access the service. Healthcare professionals (e.g. referrers, pharmacists). Follow up with clients to resolve incomplete or inaccurate referrals or waiting list or appointment issues. Liaise with health professionals regarding individual client care to support successful outcomes. Provide information about other Changing Faces services available Ongoing Service Support and Cross-Team Collaboration To work closely with the SCS Manager and Team to ensure the whole service runs smoothly across the UK, supporting internal projects, offering cover in times of absence or leave. Liaise with other teams to contribute to organisational objectives and ensure that people with lived experience remain at the centre of all that Changing Faces does.Other Duties Support additional projects, delegated tasks, or other reasonable duties as required.