Direct Response Officer (Care Services) - GLA14053
| Posting date: | 08 August 2025 |
|---|---|
| Salary: | £38,577.92 to £40,684.33 per year |
| Hours: | Full time |
| Closing date: | 24 August 2025 |
| Location: | Glasgow Central, G4 9XG |
| Remote working: | On-site only |
| Company: | GLASGOW CITY COUNCIL AND ARMS LENGTH ORGANISATION |
| Job type: | Temporary |
| Job reference: | GLA14053 |
Summary
Job Description
Role – Direct Response Officer (Care Services, Community Alarms Team)
Location – GCHSCP, Blair Court, Port Dundas Business Park, 100 Borron Street, Glasgow, G4 9XE
Hours and Shift Pattern – 35hrs (see attached rota, Public Holiday working is required)
Contract Status – Temporary, up to 3 months
The Response Service Centre, predominately a call handling service, provides Community Alarms and Telecare Services to vulnerable service users throughout Glasgow and the wider community, as well as covering the Out of Hours Service for Transport & Support Services.
Reporting directly to the Senior Direct Response Officer, you will be responsible for responding to Community Alarm and telephone enquiries from a vulnerable service user group as well as Home Care staff and other agencies.
The main duties and responsibilities will include call handling and maintaining management information systems, by ensuring that calls are dealt with appropriately and within Service Level Agreements. Despatching responder and contacting 999 emergency services, as required. There is a requirement to work on your own as well as part of a team.
Previous experience working within a care environment is desirable as well as a working knowledge of relevant computer software such as Microsoft Office.
Membership of the Protection of Vulnerable Groups (PVG) Scheme is essential on taking up appointment. Please note successful candidates for the above role will be required to pay for their PVG Membership/or Scheme Checks.
These roles are excepted under Rehabilitation of Offenders Act 1974 (Exclusions and Exceptions) (Scotland) Order 2013 (as amended).
Interviews will take place week commencing 08 September 2025.
If you would like to find out more about the role before applying, you can contact: Senior Duty Officer, on 0141 276 2020 or email CommunityAlarmDutySenior@glasgow.gov.uk
Working for us!
For more information on Glasgow City Health and Social Care Partnership (GCC) please visit the following websites:
GCC Website and GCC Conditions of Service
Application Packs
The following alternative Application Packs can be requested in other format for example, Braille, Audio and other languages. To request an alternative Application Pack please phone 0141 287 1054. Packs will be posted out to you 2nd class within 3 working days of receiving your telephone request. Please note the closing date of the job advert if requesting this to ensure that you give yourself plenty of time to complete your application form and return to us.
Further Information
Please note that Glasgow City Council is currently completing a Job Evaluation exercise and introducing a new pay and grading structure which may impact on current salaries quoted in job adverts, see
GCC Job Evaluation
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