Senior Site Coordinator
| Posting date: | 07 August 2025 |
|---|---|
| Hours: | Full time |
| Closing date: | 06 September 2025 |
| Location: | London, UK |
| Remote working: | On-site only |
| Company: | ISS Facilities Services |
| Job type: | Permanent |
| Job reference: | 147190 |
Summary
Senior Site Coordinator
Location: London, N19 5NX
Hours of work: 40
Contract Type: Permanent
We are currently seeking an experienced Senior Site Coordinator to oversee a small team of three, ensuring efficient task and call log management through the use of CAFM systems, particularly MRI Concept.
This is a client-facing position requiring excellent communication skills and the confidence to liaise with key stakeholders on a daily basis.
Job Description
The ideal candidate will have proven experience in both Hard and Soft FM environments, with a strong understanding of how jobs are logged, allocated, and monitored against KPIs.
You’ll be responsible for driving team performance, maintaining service standards, and ensuring smooth day-to-day coordination of operations on site.
This role offers fantastic progression opportunities and is ideal for someone who is looking to upskill and take the next step in their FM career.
You’ll be joining a culture-focused, collaborative team, so being personable, approachable, and a good team fit is just as important as your technical capability.
Key Responsibilities
Lead and supervise the switchboard and helpdesk team, ensuring high service standards.
Manage staffing levels, rota, HR processes, leave, and sickness cover within budget.
Handle complaints, investigate issues, and provide feedback to management.
Monitor subcontractor performance, run compliance reports, and analyse results.
Oversee staff training and development in partnership with Learning & Development.
Attend meetings, cascade updates, and maintain clear team communication.
Monitor call recordings and data, ensuring confidentiality and professional conduct at all times.
Professional and Personal Competencies/Qualifications
Experience in a switchboard or helpdesk environment
Proven ability to manage teams across multiple staff levels
Confident in liaising with clients and handling escalations
Strong problem-solving and communication skills
Good numeracy and attention to detail
Proficient in Microsoft Office, especially Outlook, Teams, and Excel
The Company
ISS is a world-leading workplace and facility management company, connecting people and places to make the world work better. Working with customers day by day, side by side, we understand every aspect of the user experience.
Through a unique combination of intelligent solutions, high standards and people who care, to help our customers achieve their purpose, whether it’s hospitals healing patients, businesses producing the next great innovation, or airports bringing passengers home to their families. ISS is committed to doing business the right way, taking its corporate responsibility very seriously. Our passion is people.
We offer you a challenging and exciting career in an organisation with people at its heart. In ISS, everyone has the opportunity to develop, grow and make a difference. #ISSGreatPeople #ISSTalent #PeopleMakePlace
ISS is proud to be a diverse and inclusive employer.
ISS welcomes all applicants regardless of age, disability, gender identity or gender reassignment, marital or civil partnership status, pregnancy or maternity, race (which includes race, colour, nationality, ethnic or national origin and caste), religion or belief, sex, sexual orientation or educational background.
We are a Disability Confident Committed (Level 2) employer, proudly supporting and promoting inclusive hiring practices in line with the UK government’s Disability Confident scheme.
Our passion for inclusivity and diversity makes ISS a more creative, productive and happy place to work.
If you have any further queries regarding this role, please contact the Resourcing Team by emailing resourcing.team@uk.issworld.com
Location: London, N19 5NX
Hours of work: 40
Contract Type: Permanent
We are currently seeking an experienced Senior Site Coordinator to oversee a small team of three, ensuring efficient task and call log management through the use of CAFM systems, particularly MRI Concept.
This is a client-facing position requiring excellent communication skills and the confidence to liaise with key stakeholders on a daily basis.
Job Description
The ideal candidate will have proven experience in both Hard and Soft FM environments, with a strong understanding of how jobs are logged, allocated, and monitored against KPIs.
You’ll be responsible for driving team performance, maintaining service standards, and ensuring smooth day-to-day coordination of operations on site.
This role offers fantastic progression opportunities and is ideal for someone who is looking to upskill and take the next step in their FM career.
You’ll be joining a culture-focused, collaborative team, so being personable, approachable, and a good team fit is just as important as your technical capability.
Key Responsibilities
Lead and supervise the switchboard and helpdesk team, ensuring high service standards.
Manage staffing levels, rota, HR processes, leave, and sickness cover within budget.
Handle complaints, investigate issues, and provide feedback to management.
Monitor subcontractor performance, run compliance reports, and analyse results.
Oversee staff training and development in partnership with Learning & Development.
Attend meetings, cascade updates, and maintain clear team communication.
Monitor call recordings and data, ensuring confidentiality and professional conduct at all times.
Professional and Personal Competencies/Qualifications
Experience in a switchboard or helpdesk environment
Proven ability to manage teams across multiple staff levels
Confident in liaising with clients and handling escalations
Strong problem-solving and communication skills
Good numeracy and attention to detail
Proficient in Microsoft Office, especially Outlook, Teams, and Excel
The Company
ISS is a world-leading workplace and facility management company, connecting people and places to make the world work better. Working with customers day by day, side by side, we understand every aspect of the user experience.
Through a unique combination of intelligent solutions, high standards and people who care, to help our customers achieve their purpose, whether it’s hospitals healing patients, businesses producing the next great innovation, or airports bringing passengers home to their families. ISS is committed to doing business the right way, taking its corporate responsibility very seriously. Our passion is people.
We offer you a challenging and exciting career in an organisation with people at its heart. In ISS, everyone has the opportunity to develop, grow and make a difference. #ISSGreatPeople #ISSTalent #PeopleMakePlace
ISS is proud to be a diverse and inclusive employer.
ISS welcomes all applicants regardless of age, disability, gender identity or gender reassignment, marital or civil partnership status, pregnancy or maternity, race (which includes race, colour, nationality, ethnic or national origin and caste), religion or belief, sex, sexual orientation or educational background.
We are a Disability Confident Committed (Level 2) employer, proudly supporting and promoting inclusive hiring practices in line with the UK government’s Disability Confident scheme.
Our passion for inclusivity and diversity makes ISS a more creative, productive and happy place to work.
If you have any further queries regarding this role, please contact the Resourcing Team by emailing resourcing.team@uk.issworld.com
Proud member of the Disability Confident employer scheme
Disability Confident
About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident.