ICT CCR Officer
| Posting date: | 06 August 2025 |
|---|---|
| Salary: | Not specified |
| Additional salary information: | Career Grade 4-6, £24,790 to £27,269 per annum |
| Hours: | Full time |
| Closing date: | 24 August 2025 |
| Location: | Isle Of Wight, South East England |
| Remote working: | Hybrid - work remotely up to 2 days per week |
| Company: | Isle of Wight Council |
| Job type: | Contract |
| Job reference: | 2025_1434 |
Summary
37 hours per week
Fixed term contract until 26/08/2026
Due to maternity leave, an opportunity has arisen to join the ICT CCR team on a Fixed Term Contract until 26 August 2026. As an ICT CCR Officer, you will be part of a hardworking, small but busy team supporting all departments across the Council.
You will help to provide a high-quality Configuration, Change and Release service within the ICT Operations department ensuring all management processes are adhered to and support the delivery of robust, reliable and cost-effective ICT, which meets customer needs and expectations, as agreed in all corporate Service Level Agreements (SLA’s).
Your work will be varied and includes, but is not limited to, the support and administration of CCR processes, contract management, purchasing, stock control, asset management, triage of customer requests and escalation of complex issues to provide a timely resolution.
Experience of working with ICT Configuration, Change and Release management processes within an ITIL based ICT department, working to best practice, striving for continuous service improvement, and delivering high quality, customer focused ICT services would be advantageous.
This is a challenging but rewarding role that would suit a highly motivated and organised individual. You will need to demonstrate excellent communication, customer service and administrative skills, attention to detail, the ability to prioritise and take ownership.
A career graded position, starting at a lower grade (grade 4), may be considered for someone who has some, but not all the essential skills, knowledge and experience required for the role.
… And by joining us at #Team IWC you will have access to a range of benefits
Fixed term contract until 26/08/2026
Due to maternity leave, an opportunity has arisen to join the ICT CCR team on a Fixed Term Contract until 26 August 2026. As an ICT CCR Officer, you will be part of a hardworking, small but busy team supporting all departments across the Council.
You will help to provide a high-quality Configuration, Change and Release service within the ICT Operations department ensuring all management processes are adhered to and support the delivery of robust, reliable and cost-effective ICT, which meets customer needs and expectations, as agreed in all corporate Service Level Agreements (SLA’s).
Your work will be varied and includes, but is not limited to, the support and administration of CCR processes, contract management, purchasing, stock control, asset management, triage of customer requests and escalation of complex issues to provide a timely resolution.
Experience of working with ICT Configuration, Change and Release management processes within an ITIL based ICT department, working to best practice, striving for continuous service improvement, and delivering high quality, customer focused ICT services would be advantageous.
This is a challenging but rewarding role that would suit a highly motivated and organised individual. You will need to demonstrate excellent communication, customer service and administrative skills, attention to detail, the ability to prioritise and take ownership.
A career graded position, starting at a lower grade (grade 4), may be considered for someone who has some, but not all the essential skills, knowledge and experience required for the role.
… And by joining us at #Team IWC you will have access to a range of benefits
Proud member of the Disability Confident employer scheme
Disability Confident
About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident.