Tenant Engagement Officer
| Posting date: | 06 August 2025 |
|---|---|
| Salary: | £33,143 to £35,412 per year |
| Hours: | Full time |
| Closing date: | 05 September 2025 |
| Location: | Ipswich, Suffolk |
| Remote working: | Hybrid - work remotely up to 4 days per week |
| Company: | Ipswich Borough Council |
| Job type: | Permanent |
| Job reference: | REQ01036 |
Summary
Working within the tenancy services team, this exciting role will support tenants in and around 7,900 council homes. It will work with an enthusiastic team whilst we continue to develop our tenant involvement in a progressive and dynamic way.
Our Tenant Engagement Officers are very active in the community ensuring tenant involvement is meaningful and drives service improvement. It is a very exciting time to join and shape this crucial area of our housing work. There will be a clear focus towards providing Transparency, Influence, Accountability and commitment to the principles of inclusion.
The successful candidate will need to have and use superb communication skills, be proactive in identifying, planning and leading activities, projects, events, engagements and reviews. The key skills of empathy, positivity, understanding and patience will be a clear advantage in this rewarding role.
Hours of work are 37 per week, Monday to Friday with a requirement to attend evening meetings and occasional weekend events as and when required.
DBS clearance is required for this role.
This is a hybrid working role (a minimum of 1 days per week working in the office).
As well as a good salary, we offer a career average pension scheme, generous holiday and sick pay entitlements, subsidised parking for work and leisure, public transport discounts, free swimming and gym membership, cycle purchase scheme, plenty of personal and professional development opportunities, flexible working, hybrid working opportunities, Employee Assistance Programme and the opportunity to work with great colleagues.
For more information about this role please contact Adam Keer (He/Him) on 01473 433510 or via email adam.keer@ipswich.gov.uk . If you require any assistance or reasonable adjustments during the application or recruitment process, please let us know so that the appropriate arrangements can be put in place.
If you require any assistance or reasonable adjustments during the application or recruitment process, please let us know so that the appropriate arrangements can be put in place.
Please download the Job Description and Person Specification to find out more about this role: Job Description and Person Specification
The selection process is likely to include Interviews, Workshops and Personality profile testing.
Early applications are encouraged as we reserve the right to interview candidates who meet the essential criteria prior to the closing date and / or to close the opportunity to applicants once we receive sufficient applications
Please note CVs are not accepted.
Our Tenant Engagement Officers are very active in the community ensuring tenant involvement is meaningful and drives service improvement. It is a very exciting time to join and shape this crucial area of our housing work. There will be a clear focus towards providing Transparency, Influence, Accountability and commitment to the principles of inclusion.
The successful candidate will need to have and use superb communication skills, be proactive in identifying, planning and leading activities, projects, events, engagements and reviews. The key skills of empathy, positivity, understanding and patience will be a clear advantage in this rewarding role.
Hours of work are 37 per week, Monday to Friday with a requirement to attend evening meetings and occasional weekend events as and when required.
DBS clearance is required for this role.
This is a hybrid working role (a minimum of 1 days per week working in the office).
As well as a good salary, we offer a career average pension scheme, generous holiday and sick pay entitlements, subsidised parking for work and leisure, public transport discounts, free swimming and gym membership, cycle purchase scheme, plenty of personal and professional development opportunities, flexible working, hybrid working opportunities, Employee Assistance Programme and the opportunity to work with great colleagues.
For more information about this role please contact Adam Keer (He/Him) on 01473 433510 or via email adam.keer@ipswich.gov.uk . If you require any assistance or reasonable adjustments during the application or recruitment process, please let us know so that the appropriate arrangements can be put in place.
If you require any assistance or reasonable adjustments during the application or recruitment process, please let us know so that the appropriate arrangements can be put in place.
Please download the Job Description and Person Specification to find out more about this role: Job Description and Person Specification
The selection process is likely to include Interviews, Workshops and Personality profile testing.
Early applications are encouraged as we reserve the right to interview candidates who meet the essential criteria prior to the closing date and / or to close the opportunity to applicants once we receive sufficient applications
Please note CVs are not accepted.
Proud member of the Disability Confident employer scheme
Disability Confident
About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident.