Customer Service Team Manager
| Posting date: | 04 August 2025 |
|---|---|
| Salary: | £35,000 to £38,000 per year |
| Hours: | Full time |
| Closing date: | 01 September 2025 |
| Location: | Stockport, North West, SK1 4DA |
| Remote working: | On-site only |
| Company: | Priority Recruitment Services Ltd |
| Job type: | Permanent |
| Job reference: | 57468591 |
Summary
Customer Services Team Manager
Location: Stockport
Pay Rate: £35,000 - £38,000 DOE
Hours: Monday to Friday, 8.30am–5.30pm
Priority Recruitment are pleased to be working with a respected, well-established business in the Stockport area who are looking for a driven and capable Customer Services Team Manager. This is a great opportunity to step into a hands-on leadership role within a supportive and collaborative organisation.
This company prides itself on excellent customer care, a strong team culture and delivering high-quality support to its clients.
What’s in it for you:
- Competitive salary based on experience
- Full-time, permanent position
- Supportive, inclusive team environment
- Opportunities to lead change and shape departmental performance
About the Role:
You’ll be leading a dedicated team of Customer Service colleagues, taking full responsibility for team performance, coaching and development, and day-to-day operations. You’ll be expected to drive efficiency and continuous improvement while ensuring top-tier service delivery.
Key Responsibilities:
- Oversee the daily running of the department including administrative tasks and system processes
- Monitor case flow and resolve any operational issues swiftly
- Lead and motivate a team to meet or exceed targets
- Support business change and process improvement
- Provide regular 1-2-1 coaching, mentoring and performance reviews
- Produce and report departmental performance data
- Foster collaboration across business functions to meet goals
- Handle absence management, holiday approvals and wellbeing support
The Ideal Candidate:
- Previous experience in a customer service leadership role
- A hands-on, motivational approach to team management
- Strong communication and coaching skills
- Comfortable driving change and performance improvements
- Organised, proactive and results-focused
- Ethical, client-focused and dependable
If you’re a proven team manager who thrives in a busy customer service environment and is ready for your next challenge, we’d love to hear from you.
Location: Stockport
Pay Rate: £35,000 - £38,000 DOE
Hours: Monday to Friday, 8.30am–5.30pm
Priority Recruitment are pleased to be working with a respected, well-established business in the Stockport area who are looking for a driven and capable Customer Services Team Manager. This is a great opportunity to step into a hands-on leadership role within a supportive and collaborative organisation.
This company prides itself on excellent customer care, a strong team culture and delivering high-quality support to its clients.
What’s in it for you:
- Competitive salary based on experience
- Full-time, permanent position
- Supportive, inclusive team environment
- Opportunities to lead change and shape departmental performance
About the Role:
You’ll be leading a dedicated team of Customer Service colleagues, taking full responsibility for team performance, coaching and development, and day-to-day operations. You’ll be expected to drive efficiency and continuous improvement while ensuring top-tier service delivery.
Key Responsibilities:
- Oversee the daily running of the department including administrative tasks and system processes
- Monitor case flow and resolve any operational issues swiftly
- Lead and motivate a team to meet or exceed targets
- Support business change and process improvement
- Provide regular 1-2-1 coaching, mentoring and performance reviews
- Produce and report departmental performance data
- Foster collaboration across business functions to meet goals
- Handle absence management, holiday approvals and wellbeing support
The Ideal Candidate:
- Previous experience in a customer service leadership role
- A hands-on, motivational approach to team management
- Strong communication and coaching skills
- Comfortable driving change and performance improvements
- Organised, proactive and results-focused
- Ethical, client-focused and dependable
If you’re a proven team manager who thrives in a busy customer service environment and is ready for your next challenge, we’d love to hear from you.