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Senior Service Desk Analyst
| Posting date: | 29 July 2025 |
|---|---|
| Salary: | £31,516.00 to £38,364.00 per year |
| Additional salary information: | £31516.00 - £38364.00 a year |
| Hours: | Full time |
| Closing date: | 12 August 2025 |
| Location: | Lake View, Cwmbran, NP44 3HR |
| Company: | NHS Jobs |
| Job type: | Permanent |
| Job reference: | H9040-25-1106 |
Summary
The post holder will provide first-line technical support to users of Aneurin Bevan University Health Board (ABUHB) Digital, Data & Technology services. This includes incident management, request fulfilment, and problem diagnosis and resolution across a broad range of hardware and software systems. The Senior Service Desk Analyst plays a key role in ensuring high-quality, customer-focused support in line with agreed service levels and the ABUHB Digital Strategy.In addition, the post holder will actively support and mentor junior team members to foster skills development and service improvement.