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Visitor Experience Coordinator

Job details
Posting date: 28 July 2025
Salary: £27,821 per year, pro rata
Hours: Part time
Closing date: 25 August 2025
Location: Tyneside, North East England
Remote working: On-site only
Company: Groundwork South and North Tyneside
Job type: Permanent
Job reference:

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Summary

Role: Visitor Experience Coordinator

Salary:

£27,821 per annum pro rata (£14.46 per hour)

Hours:

22.5 hours per week; to cover Friday, Saturday and Sunday only

Location:

South and North Tyneside.

Job Summary:

Groundwork South and North Tyneside has been Changing Places and Changing Lives for over 30 years through a variety of environmental, learning, health and skills programmes: SOUTH & NORTH TYNESIDE – Groundwork

We are a fast paced and diverse charity with an excellent track record in partnership working and high-quality delivery.

Through our strategic theme of ‘Enriching Lives through Environment, Culture and Heritage’, we aim to inspire engagement and discovery informed by our past, present and future. Our Cultural Services, on site at Jarrow Hall Museum and outreach programmes have significantly developed over the past 3 years, and in April 2023, our organisation became an Arts Council National Portfolio Organisation. This provides a great foundation to further develop our offer and deliver our ambitions under our Jarrow Hall Masterplan and 3 years strategic plans.

We are looking for a motivated and flexible individual as the Visitor Experience Coordinator to work with the Service Manager – Visitor Engagement and Development to provide a supportive role in delivering an excellent experience to the visitors of Jarrow Hall, and to over-see the safe operation of the site at weekends.

We are committed to the employment and career development of disabled people. To demonstrate our commitment, we have been awarded the Disability Confident Scheme Symbol, which is awarded by the Employment Service.

Applicants should be aware that the post will only be offered to successful candidates subject to an Enhanced DBS check as well as other employment clearances.

Groundwork SaNT believes that a child, young person or vulnerable adult should never experience abuse of any kind. We have a responsibility to promote the welfare of all children, young people and vulnerable adults and to keep them safe. We are committed to practice in a way that protects them.

Instructions for Applicants:

To apply, please carefully read the role description and person specification, complete the application form, declaration of convictions and equal opportunities forms and email them all to sant.recruitment@groundwork.org.uk

Please note, we cannot accept CVs in place of completed forms and hard-copy applications will not be reviewed. If you have any accessibility requirements that need to be discussed further then please contact sant.recruitment@groundwork.org.uk or call 0191 428 1144. All candidates will be contacted to be notified if they successfully passed to the next stage of recruitment, however; no feedback will be given on unsuccessful applications.

Closing Date: 9am, 25th August 2025

Interview Date: Wednesday, 3rd September 2025

Proud member of the Disability Confident employer scheme

Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident.

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