Receptionist/Administrator

Posting date:	28 July 2025
Salary:	£24,465.00 per year
Additional salary information:	£24465.00 a year
Hours:	Full time
Closing date:	08 August 2025
Location:	Plymouth, PL4 7PY
Company:	NHS Jobs
Job type:	Permanent
Job reference:	B9832-2025-AC-1870

Summary

Provide support to customer and visitor reception areas, acting as the first point of enquiry and sign posting individual to relevant information / service. Arrange and book clinical appointments, in liaison with clinical staff, secretaries and patients. Maximise the use of electronic systems to enable effective management of the service area such as SystmOne patient record system, Microsoft Office, Excel and scanning devices. To monitor and respond to emails on behalf of CAMHS in a timely manner. Telephone calls to patients on behalf of the CAMHS clinicians. To maintain accurate and timely electronic and hard copy information using organisational systems as directed and in line with policies. Supporting operational staff to access management information, electronic and hard copy. Able to work on own initiative, prioritising work within defined policies and procedures to set timescales. Promote the image of the department, checking that notices and leaflets are up to date & well presented. Ensure that all complaints, compliments, concerns, comments, and suggestions are appropriately recorded, and where possible resolved within level of role or escalated appropriately. Liaise with families and clinicians to ensure prescriptions are issued and collected in a timely manner, whilst following current policy. Collect and prepare information for service area users with support of line manager. Be compliant with the Data Protection and record management policies and procedures with reference to confidentiality and safeguarding issues. Be proactive and contribute ideas for improvement in the way the service is delivered. Ensure that all office support services e.g., post, email, filing, and photo copying are delivered in a timely manner. Demonstrate own activities to new or less experienced employees. Monitor stock e.g., stationery and order supplies and equipment as required within the business area Physical Effort:Frequent sitting & standing. Inputting at a keyboard for most of day, frequent light effort to lift May have to occasionally move presentation equipment and office supplies or clinic consumables. Mental Effort:Frequent concentration is required when inputting into patient systems, typing documents, making appointments & processing records with a need to ensure accuracy Emotional Effort:There will be some exposure to service users who may exhibit difficult, challenging behaviours and emotional outbreaks. Working conditions:Exposure to unpleasant conditions is rare/occasional. May be exposed to verbal aggression from patients. Will use VDU for high proportion of time. The flexible nature of the job may require post holder to move within the team or within the wider organisational setting as required and undertake similar duties Key Behaviour Competencies: Working together Be straightforward in our dealings with each other and build relationships Listen to others and explain the decisions we have made Recognise and remove barriers to action Create an open and positive learning culture Learn from mistakes & ask others for support where necessary Be aware of ones own behaviour, values, attitudes, strengths and weaknesses. Ability to reflect on ones behaviour and change them. Uphold the values and be proud to be part of the organisation and ensure appearance is professional & name badge visible Act With Integrity Be honest and do what you say you will do Take responsibility and be accountable for your actions Guard and build the organisations reputation Consider the human and social impact of our work Treat everyone in a friendly,courteous manner; smile & make eye contact Building Success Together Be compassionate and accepting of others. Be straightforward in our dealings with each other and build relationships Listen to others and explain the decisions we have made Agree on our goals and see them through Treat each other with dignity and respect Learn from each others experiences Understand and recognise each others contributions of being of equal value Be prepared to challenge the status quo Contribute to the organisations success Stretch the boundaries of personal performance Look for better ways of working to achieve improvements Caring for patients Aim to meet the needs of our patients and partners in care Use initiative to enhance care in innovative and imaginative ways Respect individual cultural differences; challenge bias & prejudice Provide a high quality and safe service for patients Maintain privacy and ensure confidential information is kept safe Question poor practice, process & behaviour Health and Safety at Work and Infection Control: The post holder is required to take reasonable care for his/her own health and safety and that of other persons who may be affected by his/her acts of omissions. The post holder is also required to ensure that all staff under his/her control adheres to relevant statutory regulations, Livewell Southwest policies, department safety procedures, COSHH. Additional information for all posts The post holder is required to comply with all relevant policies and procedures pertinent to their post. Current versions can be found on the intranet or via your manager. The areas listed below are those Livewell Southwest currently places particular emphasis on. Failure to follow correct policies and procedures may result in disciplinary action. Health and Safety at Work and Infection Control: The post holder is required to take reasonable care for his/her own health and safety and that of other persons who may be affected by his/her acts of omissions. The post holder is also required to ensure that all staff under his/her control adheres to relevant statutory regulations, Livewell Southwest policies, department safety procedures, COSHH. Additional information for all posts The post holder is required to comply with all relevant policies and procedures pertinent to their post. Current versions can be found on the intranet or via your manager. The areas listed below are those Livewell Southwest currently places particular emphasis on. Failure to follow correct policies and procedures may result in disciplinary action. Risk Management: In Accordance with the Risk Management Strategy, employees will participate, whenever required, with the risk management process. They will support line managers by attending mandatory and statutory training, completing incident/accident forms for every adverse event or near miss that occurs, report all defects and complaints, and communicate any dangerous situation to individuals potentially at risk. Health and Safety at Work: You must co-operate with those in authority and others in meeting the statutory requirements and in following policies and procedures. A copy of the Health and Safety Policy is available from the intranet or from the Risk Management Department. You are reminded that in accordance with the Health and Safety at Work Act 1974 you have a duty to take reasonable care to avoid injury to yourself and to others affected by your work activities. You will be notified where your post carries a requirement for immunisation. You may be required to be able to undertake physical intervention training and participate in physical intervention as part of a physical intervention team and BLS. Infection Control: Livewell Southwest is determined to eradicate healthcare-acquired infection and puts a great deal of emphasis on the responsibility of all staff to ensure their own personal and others compliance with Infection Control (including Hand Washing) Policies. All staff must comply with infection control policies and guidance, attend relevant updates and report issues of concern to their immediate line manager (if no action or explanation received, then it is the individuals responsibility to escalate their concerns to the Director of Operations or Chief Executives Office). Safeguarding Children and Adults: All employees have a duty to safeguard and promote the welfare of children and adults and are required to act in such a way that always safeguards their health and wellbeing. Familiarisation with and adherence to national and local safeguarding adults and children's policies is an essential requirement upon all employees. Livewell Southwest has specific safeguarding policies and in addition, employees also have a responsibility to practice and work within the multi-agency policy developed by the Safeguarding Adults Board and the Safeguarding Children Board. Staff are also required to participate in related mandatory/statutory training. Sustainability and climate change: All staff are expected to take responsibility for the reduction of carbon emissions within their area of the organisation. In particular this may relate to reducing energy consumption, making low carbon travel choices, consideration of goods and services being purchased, and waste reduction. Other: This Job Description is not exhaustive and may change as the post develops, but such change will not take place without consultation between the post holder and his/her manager. Job descriptions should be reviewed at least annually at the appraisal meeting. Livewell Southwest has adopted NO SMOKING and NO ALCOHOL policies for staff, which applies to all posts. Details of the policy are available on request and will be included in the statement of main terms and conditions of service of staff appointed.