Contract Senior Client Engagement Manager
| Posting date: | 21 July 2025 |
|---|---|
| Salary: | Not specified |
| Additional salary information: | Competitive |
| Hours: | Full time |
| Closing date: | 19 August 2025 |
| Location: | Bristol, City of, BS1 5TR |
| Company: | TLT LLP |
| Job type: | Contract |
| Job reference: | 2010 |
Summary
We, TLT are recruiting for a Contract Senior Client Engagement Manager to join our Client Engagement Team at TLT. This opportunity will be a 3-month contract and will be paid a day rate via an Umbrella Company.
Your Role
You have the opportunity to join a genuinely client-centric law firm that advises many of the UK’s leading businesses and public sector organisations. You will be responsible for developing a number of our most significant client relationships and influencing the direction of our Client Programme strategy.
This is a client-facing role, working with Client Relationship Partners and their client teams to develop deeper, stronger relationships and deliver profitable growth. You will be supported by a Client Development Executive and business services professionals from across our BD, FutureLaw, Knowledge Management, L&D, ED&I, Sustainability, Risk and IT teams.
Working with the Lead Client Programme Manager, you will help to evolve our Key Account and Client Listening Programmes and share your knowledge through contributing to best practice initiatives. The role also involves working closely with other Business Services teams to align us to our clients’ businesses, their ways of working and future needs.
Internally you will:
- Create and deliver strategic client development plans, working closely with Client Relationship Partners and their teams.
- Run regular, output-focussed client team meetings to share knowledge, identify opportunities for cross-selling and put forward and plan client development activities.
- Share relationship investment, service delivery and client development best practice.
- Proactively engage with client and business service teams to drive active client engagement.
- Use our CRM system and other tools to share client insights and best practice.
- Work with the Lead Client Programme Manager to shape and develop the firm’s Client Listening Programme.
- Support the accountability and governance of the Client Engagement Programme through regular reporting and client reviews.
- Share the work we are doing with our clients across the firms through internal communications channels
Externally you will:
- Help to broaden the relationship across the client’s business and across TLT in order to institutionalise client relationships.
- Map client relationships to identify gaps where the firm can deepen and grow relationships.
- Lead on delivery of client contractual requirements (MI, Secondments etc) and BID promises.
- Identify issues that are of importance to our Key Clients and develop hot topics and legal/sector insights, giving the TLT teams reasons to engage further with clients.
- Manage regular Relationship Review meetings, including research, setting agendas, drafting relationship review reports and managing the follow up actions.
- Actively build your own network of client relationships with Panel Managers, Procurement, PAs, etc.
- Lead on panel reviews for clients in the programme and share relevant client information with those working on other sales opportunities.
- Promote the work we are doing with our clients through external communications including our website, social media channels and PR activity.
Your Skills and Experience
- Excellent interpersonal and relationship building skills - gains respect and credibility quickly
- Proven track record of client management / business development within a professional services environment
- Knowledge of our seven key industry sectors would be advantageous
- Enthusiastic, confident, pro-active, persistent and robust
- Good organisational skills – able to multi-task, strong time management skills
- Financially literate
- Able to work well under pressure and drive through major projects to completion
- Able to understand wider business issues and develop new ideas to add value to the client development / BD process
- Good humoured and positive outlook
- Graduate or equivalent
Your Team
The Business Development & Marketing team are instrumental in creating awareness of our brand to identify and win new business opportunities as well as delivering for our existing clients. This involves establishing and nurturing relationships and using everything from events to media relations to tenders to explore new business ideas. Within the team, have specialists in: Business Development, Bids, Internal and External Communications, Campaigns, PR, Client Engagement, Marketing and Design and Marketing Operations. TLT is different because
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