Customer Operational Planning Manager
| Posting date: | 18 July 2025 |
|---|---|
| Hours: | Full time |
| Closing date: | 17 August 2025 |
| Location: | London, UK |
| Remote working: | Hybrid - work remotely up to 3 days per week |
| Company: | CityFibre Holding Ltd |
| Job type: | Permanent |
| Job reference: | REF3554F |
Summary
This hybrid role offers a great balance of home and office working. You’ll join your colleagues in your local office at least 2 days a week.
As the UK’s largest fibre-only network, and its only proven wholesale challenger, we’re busy setting new standards for what digital infrastructure can and should be.
Designed from scratch for the internet, our network is greener, more reliable and ready for the future. The products we provide over it not only lead the market on speed, value and service, they help businesses to innovate, provide entire communities with a better foundation for their digital lives and support economic growth, locally and nationally.
What does that mean for you? The opportunity to make internet connections (and daily life) a whole lot better, for a lot of people!
Joining us as a Customer Operational Planning Manager
As the driving force behind our Operational Planning department, the Customer Operational Planning Manager will play a pivotal role in shaping the success of our field scaling and desk teams—ensuring we consistently meet and exceed our connection goals.
You’ll receive a competitive, a car allowance, a performance related bonus, and a range of benefits to support you across your financial, physical and mental wellbeing.
This is some of what you can expect to be doing:
Strategic Resource Planning: Lead and manage field and desk resource allocation to meet critical SLAs including First Available Date, Customer Commitment Date, and Repair timelines, ensuring cost control
Operational Scaling & Forecasting: Translate commercial forecasts into actionable installation, repair, and fallout plans; scale operations from 1,000 to 4,500 daily connections while maintaining service quality
Cross-Functional Collaboration: Partner with internal departments and external suppliers to drive performance improvements using data-driven insights and operational intelligence
Leadership & Engagement: Deliver high employee engagement through effective leadership, while overseeing direct reports including Planning Managers and Specialists
What you’ll bring to the role
As a proven strategic leader with a strong track record of guiding people, processes, and systems to deliver impactful operational outcomes.
You’ll also have:
Proven strategic leadership in operational planning, workforce management, and systems transformation
Expertise in demand planning, CRM transformation, and supply chain coordination across internal and external stakeholders
Advanced data analysis skills for decision-making and performance optimisation
Experience in implementing new product service standards and operational frameworks supporting large-scale growth
Diversity, Inclusion & Belonging
We’re a Times Top 50 Employer for Gender Equality. We’re endorsed by WORK180 and we’re a partner of Diversifying. We have pledged our commitment to the Armed Forces Covenant and we’re a Disability Confident Employer. Working together with our Employee Networks, we’re wholly committed to ensuring that our people’s voices are heard, and that everyone feels a sense of belonging and pride to be a part of CityFibre. If you’d like to explore our culture and values, check out The CityFibre Way.
What you can expect from us
We want to offer you all the support you need to thrive inside and outside of work. This means giving you the tools to grow your career with us, as well as a comprehensive benefits package that you can adapt to your lifestyle. This includes 25 days annual leave, a day off on your birthday, a day off to support a charity or organisation of choice, a range of wellbeing and savings initiatives including private medical insurance, and supportive family friendly and menopause policies.
Qualifications
-
Additional information
We want to create a sense of belonging for everyone. We celebrate our differences and work to ensure everyone has the best chance to succeed, starting with our recruitment process. No matter your background, family or carer status, ethnicity, sexual orientation, religion, age, disability, gender, or gender identity, we welcome your application. If you need any support or reasonable adjustments throughout the application process, please email us at careers@cityfibre.com. We want to help!
As the UK’s largest fibre-only network, and its only proven wholesale challenger, we’re busy setting new standards for what digital infrastructure can and should be.
Designed from scratch for the internet, our network is greener, more reliable and ready for the future. The products we provide over it not only lead the market on speed, value and service, they help businesses to innovate, provide entire communities with a better foundation for their digital lives and support economic growth, locally and nationally.
What does that mean for you? The opportunity to make internet connections (and daily life) a whole lot better, for a lot of people!
Joining us as a Customer Operational Planning Manager
As the driving force behind our Operational Planning department, the Customer Operational Planning Manager will play a pivotal role in shaping the success of our field scaling and desk teams—ensuring we consistently meet and exceed our connection goals.
You’ll receive a competitive, a car allowance, a performance related bonus, and a range of benefits to support you across your financial, physical and mental wellbeing.
This is some of what you can expect to be doing:
Strategic Resource Planning: Lead and manage field and desk resource allocation to meet critical SLAs including First Available Date, Customer Commitment Date, and Repair timelines, ensuring cost control
Operational Scaling & Forecasting: Translate commercial forecasts into actionable installation, repair, and fallout plans; scale operations from 1,000 to 4,500 daily connections while maintaining service quality
Cross-Functional Collaboration: Partner with internal departments and external suppliers to drive performance improvements using data-driven insights and operational intelligence
Leadership & Engagement: Deliver high employee engagement through effective leadership, while overseeing direct reports including Planning Managers and Specialists
What you’ll bring to the role
As a proven strategic leader with a strong track record of guiding people, processes, and systems to deliver impactful operational outcomes.
You’ll also have:
Proven strategic leadership in operational planning, workforce management, and systems transformation
Expertise in demand planning, CRM transformation, and supply chain coordination across internal and external stakeholders
Advanced data analysis skills for decision-making and performance optimisation
Experience in implementing new product service standards and operational frameworks supporting large-scale growth
Diversity, Inclusion & Belonging
We’re a Times Top 50 Employer for Gender Equality. We’re endorsed by WORK180 and we’re a partner of Diversifying. We have pledged our commitment to the Armed Forces Covenant and we’re a Disability Confident Employer. Working together with our Employee Networks, we’re wholly committed to ensuring that our people’s voices are heard, and that everyone feels a sense of belonging and pride to be a part of CityFibre. If you’d like to explore our culture and values, check out The CityFibre Way.
What you can expect from us
We want to offer you all the support you need to thrive inside and outside of work. This means giving you the tools to grow your career with us, as well as a comprehensive benefits package that you can adapt to your lifestyle. This includes 25 days annual leave, a day off on your birthday, a day off to support a charity or organisation of choice, a range of wellbeing and savings initiatives including private medical insurance, and supportive family friendly and menopause policies.
Qualifications
-
Additional information
We want to create a sense of belonging for everyone. We celebrate our differences and work to ensure everyone has the best chance to succeed, starting with our recruitment process. No matter your background, family or carer status, ethnicity, sexual orientation, religion, age, disability, gender, or gender identity, we welcome your application. If you need any support or reasonable adjustments throughout the application process, please email us at careers@cityfibre.com. We want to help!
Proud member of the Disability Confident employer scheme
Disability Confident
About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident.