Partnerships Administrator
| Posting date: | 15 July 2025 |
|---|---|
| Salary: | £23,000.00 to £24,000.00 per year |
| Additional salary information: | Up to £24,000 per annum |
| Hours: | Full time |
| Closing date: | 12 August 2025 |
| Location: | Cheshire, CH1 3BQ |
| Company: | FORGE HOLIDAY GROUP LTD |
| Job type: | Permanent |
| Job reference: | ORG5811-AM1354209ChePA |
Summary
Forge Your Career With Us As Partnerships Administrator at Our Chester Head Office!
Salary: Up to £24,000 per annum
Working Hours: 37.5 hours per week, 9am until 5:30pm
Days of Work: Working 5 days out of 6, some weekend work may be required.
Working Policy: Flexible hybrid-working policy, with a minimum of two days a week from our Chester head office post probation.
Team: Marketing
Reports to: Senior Partnerships Manager
About Us
The Forge Holiday Group encompasses Sykes Holiday Cottages, Forest Holidays, UKcaravans4hire and Bachcare in New Zealand. We unite under four core company values that serve as the foundation of everything we do: Being One Team, Owning It, Communicating Honestly, Learning, Growing, and Innovating. These values ensure we remain true to our original ethos and ensure we stay true to our Customers, Owners and colleagues alike.
About the Partnerships Administrator Role
This Partnerships Administrator role will be responsible for the administration of third party bookings to ensure the correct processing, recording and communication of bookings, ensuring tasks are completed efficiently and professionally.
The completion of all necessary documentation associated with third party bookings, specifically Booking.com and Airbnb. The role will also include liaising with internal operational teams to ensure that best possible customer experience both for holidaymakers and Owners.
Responsibilities:
Completing administrative tasks to support the partnerships team and wider marketing department to ensure an effective and efficient internal service.
Ensuring all documentation in relation to all third party bookings (including Booking.com, Airbnb, TripAdvisor and HomeAway) are completed accurately and to set deadlines.
Taking customer queries via Booking.com dashboard, resolving issues and answering questions where necessary
Working alongside our Owners team to ensure property listings are detailed and up to date on our partners
Providing support to others within the marketing team during busy periods (i.e. Peak periods, sickness and holidays).
Any other duties within the scope, spirit and purpose of the job as requested by your line manager.
Skills & Experience
We are looking for those who can share in our company goals, values and ethos, who can grow alongside us and whose skills can aid our ongoing success!
We ask you to have the following key skills:
Strong communication and interpersonal skills
Ability to prioritise and organise workloads
Ability to work on their own and as part of a team
Attention to detail
Friendly approach to all members of the organisation
Professional approach to Owner/Customer calls
Experience working with Excel
Experience working within an administration and or Finance Department.
Although standouts will also have:
Experience taking payments
Experience answering queries
Production of reports
Other elements of administration.
Forge Holiday Groups Company Benefits
Annual STIP Company-wide Bonus Scheme offering up to an additional 5% of your salary through our performance-based bonus program
33 days of annual leave including bank holidays, plus up to 5 extra days with long service
A day off to celebrate your Birthday
Two paid Volunteering Days off annually
One of only 1000 BCORP-certified companies in the UK
Enhanced Parental leave (24 weeks maternity, 3 weeks paternity at 100% pay)
Exclusive discounts on stays for you, family and friends
Discounts and offers with a focus on your overall wellbeing
Health Cash Plan starting April 2025
Training & Development programs to set you up for success
24/7 mental health support and initiatives
Access to the gym at our Chester HQ
Chester HQ has on-site parking and is close to Chester train station
Employee Savings Scheme transferring directly from your salary
Long Service Awards
Hybrid working for selected roles.
Diversity and Inclusion: We encourage and welcome our people to bring their authentic and best selves to work every day. We know the power that comes from different ideas, backgrounds and perspectives. We recognise the role diversity plays in achieving our goals as a business. We actively welcome applications from as wide a range of backgrounds as possible. If you need any particular support or accommodations as part of your application process, please get in touch - our recruitment team are happy to help.
Apply now to be a part of our inclusive and supportive work environment, where you'll find excellent opportunities for career progression and personal development!
Salary: Up to £24,000 per annum
Working Hours: 37.5 hours per week, 9am until 5:30pm
Days of Work: Working 5 days out of 6, some weekend work may be required.
Working Policy: Flexible hybrid-working policy, with a minimum of two days a week from our Chester head office post probation.
Team: Marketing
Reports to: Senior Partnerships Manager
About Us
The Forge Holiday Group encompasses Sykes Holiday Cottages, Forest Holidays, UKcaravans4hire and Bachcare in New Zealand. We unite under four core company values that serve as the foundation of everything we do: Being One Team, Owning It, Communicating Honestly, Learning, Growing, and Innovating. These values ensure we remain true to our original ethos and ensure we stay true to our Customers, Owners and colleagues alike.
About the Partnerships Administrator Role
This Partnerships Administrator role will be responsible for the administration of third party bookings to ensure the correct processing, recording and communication of bookings, ensuring tasks are completed efficiently and professionally.
The completion of all necessary documentation associated with third party bookings, specifically Booking.com and Airbnb. The role will also include liaising with internal operational teams to ensure that best possible customer experience both for holidaymakers and Owners.
Responsibilities:
Completing administrative tasks to support the partnerships team and wider marketing department to ensure an effective and efficient internal service.
Ensuring all documentation in relation to all third party bookings (including Booking.com, Airbnb, TripAdvisor and HomeAway) are completed accurately and to set deadlines.
Taking customer queries via Booking.com dashboard, resolving issues and answering questions where necessary
Working alongside our Owners team to ensure property listings are detailed and up to date on our partners
Providing support to others within the marketing team during busy periods (i.e. Peak periods, sickness and holidays).
Any other duties within the scope, spirit and purpose of the job as requested by your line manager.
Skills & Experience
We are looking for those who can share in our company goals, values and ethos, who can grow alongside us and whose skills can aid our ongoing success!
We ask you to have the following key skills:
Strong communication and interpersonal skills
Ability to prioritise and organise workloads
Ability to work on their own and as part of a team
Attention to detail
Friendly approach to all members of the organisation
Professional approach to Owner/Customer calls
Experience working with Excel
Experience working within an administration and or Finance Department.
Although standouts will also have:
Experience taking payments
Experience answering queries
Production of reports
Other elements of administration.
Forge Holiday Groups Company Benefits
Annual STIP Company-wide Bonus Scheme offering up to an additional 5% of your salary through our performance-based bonus program
33 days of annual leave including bank holidays, plus up to 5 extra days with long service
A day off to celebrate your Birthday
Two paid Volunteering Days off annually
One of only 1000 BCORP-certified companies in the UK
Enhanced Parental leave (24 weeks maternity, 3 weeks paternity at 100% pay)
Exclusive discounts on stays for you, family and friends
Discounts and offers with a focus on your overall wellbeing
Health Cash Plan starting April 2025
Training & Development programs to set you up for success
24/7 mental health support and initiatives
Access to the gym at our Chester HQ
Chester HQ has on-site parking and is close to Chester train station
Employee Savings Scheme transferring directly from your salary
Long Service Awards
Hybrid working for selected roles.
Diversity and Inclusion: We encourage and welcome our people to bring their authentic and best selves to work every day. We know the power that comes from different ideas, backgrounds and perspectives. We recognise the role diversity plays in achieving our goals as a business. We actively welcome applications from as wide a range of backgrounds as possible. If you need any particular support or accommodations as part of your application process, please get in touch - our recruitment team are happy to help.
Apply now to be a part of our inclusive and supportive work environment, where you'll find excellent opportunities for career progression and personal development!