Customer Care Administrator
| Posting date: | 10 July 2025 |
|---|---|
| Salary: | £12.50 to £14.00 per hour |
| Additional salary information: | PAYE RATE OR UMB |
| Hours: | Full time |
| Closing date: | 24 July 2025 |
| Location: | Morley, West Yorkshire, LS27 0WH |
| Company: | Fawkes & Reece |
| Job type: | Contract |
| Job reference: | Customer Care Admin_1752147909 |
Summary
Customer Care Administrator
A leading house builder have a requirement for a Customer Care Administrator to provide maternity cover (3 - 6 months).
Reporting to the Customer Care Manager you will support them with administrative duties for the Customer Care team. Duties and responsibilities include:
- Work closely with the Customer Care Manager to ensure that relevant administrative tasks are dealt with efficiently
- Perform general departmental administration tasks as and when required to meet the needs of the department
- Manage and maintain relevant filing systems and databases
- Liaise with internal and external customers/contacts to ensure a smooth flow of information
- Monitor costs incurred by the department
- Ensure effective and efficient processing of documents through Company systems, working within set time frames
- Monitoring the Customer Care inbox to ensure emails are dealt with effectively
- Liaising with nominated subcontractors
- Making courtesy calls to new and existing customers to book and follow up defect works
Skills and experience required:
- Experience of working in an administration/secretarial role.
- Intermediate to advanced level of proficiency with MS Office programs and a good standard of written English.
- *Experience in using Dynamics software - ideal.
- Ability to generate professional correspondence unaided.
- Self-disciplined individual, with demonstrably good time management skills and the ability to manage a number of priorities
- Ability to multi-task, and work efficiently and accurately under pressure
- Team players who are supportive of colleagues
- Professional and pleasant manner in dealing with internal and external customers
- Excellent telephone skills
Contract duration: 3 - 6 months - there is also a possibility of the role being extended or turning into a permanent role
The company are offering a competitive salary and package. Working hours are 8.30am - 5pm Monday to Friday (37.5 hours/week). Please note this role is an office-based role .
If you are interested in this role and available for an immediate start, please contact Carl at Fawkes & Reece or apply via the link provided.