Floor Manager
| Posting date: | 09 July 2025 |
|---|---|
| Salary: | £38,700 to £39,000 per year |
| Hours: | Full time |
| Closing date: | 08 August 2025 |
| Location: | 102 New Cavendish Street, London, W1W 6XW |
| Remote working: | On-site only |
| Company: | VKCOMPANY LTD |
| Job type: | Permanent |
| Job reference: |
Summary
VKCOMPANY LTD (TZATZIKI) seeks a dynamic and customer-focused Floor Manager to lead our management, ensure seamless operations, and deliver an exceptional dining experience. The Floor Manager will play a key role in managing daily floor activities, overseeing staff, and maintaining the vibrant, welcoming atmosphere that defines TZATZIKI. This role is essential in creating a memorable customer experience, ensuring that every guest enjoys the authentic Greek cuisine and top-tier service that sets us apart.
Main duties include:
• Monitor customer satisfaction, respond to feedback, and make immediate improvements to enhance the overall experience.
• Manage guest reservations and seating arrangements, ensuring efficient flow and maximum seating capacity.
• Coordinate with the kitchen management to ensure smooth communication and timely service delivery during busy periods.
• Manage daily opening and closing procedures, including cash handling and ensuring the premises are secure at the end of the shift.
• Work closely with the operations manager to implement new procedures and enhance the overall customer experience.
Skills and Education:
• Proven experience in a supervisory or management role, preferably in the hospitality or retail sector.
• Strong leadership skills with the ability to motivate and guide a diverse team.
• Excellent communication and interpersonal skills.
• Passion for customer service and delivering memorable experiences.
• Ability to work in a fast-paced environment and manage multiple priorities.
• Flexibility to work weekends, holidays, and during peak hours.
Main duties include:
• Monitor customer satisfaction, respond to feedback, and make immediate improvements to enhance the overall experience.
• Manage guest reservations and seating arrangements, ensuring efficient flow and maximum seating capacity.
• Coordinate with the kitchen management to ensure smooth communication and timely service delivery during busy periods.
• Manage daily opening and closing procedures, including cash handling and ensuring the premises are secure at the end of the shift.
• Work closely with the operations manager to implement new procedures and enhance the overall customer experience.
Skills and Education:
• Proven experience in a supervisory or management role, preferably in the hospitality or retail sector.
• Strong leadership skills with the ability to motivate and guide a diverse team.
• Excellent communication and interpersonal skills.
• Passion for customer service and delivering memorable experiences.
• Ability to work in a fast-paced environment and manage multiple priorities.
• Flexibility to work weekends, holidays, and during peak hours.