Resident Services Assistant
| Posting date: | 07 July 2025 |
|---|---|
| Salary: | £24,000 to £26,000 per year |
| Additional salary information: | Car Allowance |
| Hours: | Full time |
| Closing date: | 06 August 2025 |
| Location: | Liverpool |
| Remote working: | On-site only |
| Company: | One Property Recruiment |
| Job type: | Permanent |
| Job reference: |
Summary
Resident Services Assistant – Liverpool Region
Location: Merseyside
Employment Type: Permanent, Full-Time
Working Pattern: 5 out of 7 days, with shifts between 8:00–18:00 (minimum 1 Saturday per month)
Salary: Competitive + benefits
Reporting To: Resident Services Manager
⸻
One Property Recruitment is delighted to be working with a pioneering residential property operator, who are seeking a Resident Services Assistant to join their growing team in the Liverpool region.
This is a unique opportunity to join a values-led company that places the resident experience at the heart of everything they do. You’ll be instrumental in ensuring a smooth day-to-day operation of the communities, with a strong focus on service, standards, and resident engagement.
⸻
Key Responsibilities
• Conduct property viewings to support occupancy targets
• Provide actionable feedback on pricing, condition, and market dynamics
• Perform regular building inspections to uphold health, safety, and presentation standards
• Carry out key audits and maintain secure storage procedures
• Coordinate repairs with the maintenance team and monitor completion quality
• Be a point of contact for resident concerns, escalating where needed
• Plan and deliver on-brand community events
• Assist with new property mobilisations and open days
• Provide admin and project support to senior stakeholders
• Step in to cover other locations during staff absences or peak times
• Support central lettings and operational functions when required
⸻
Experience & Skills Required
• Customer-facing experience in residential property, hospitality, or flexible office sectors
• Understanding of health & safety obligations within managed buildings
• Experience working towards KPIs or service-level targets
• Comfortable with tech and multiple operating systems (Microsoft Office proficiency essential)
• Excellent communication and people skills – able to build rapport quickly
• Organised, proactive, and solutions-focused
• A passion for providing excellent service
⸻
Benefits Package
• 25 days annual leave + UK bank holidays
• Your birthday off
• Paid time off to move home
• Enhanced pension scheme
• Life assurance & income protection
• Private Bupa healthcare (taxable benefit)
• Learning and development support
• Employee wellness programme & social events
• Employee Assistance Programme
⸻
Company Values
Considered – Thoughtful in action and decision-making
Principled – Acting with integrity, always
Empathetic – Building a supportive and respectful environment
Knowledgeable – Delivering excellence through expertise
⸻
Additional Information
• A full UK driving licence is required due to regular local travel
• Some overnight stays may be required – fully reimbursed
• All offers are subject to right-to-work, DBS, and reference checks
⸻
If you’re ready to take the next step in your property career and want to join a values-driven team with strong growth potential, we’d love to hear from you.
To apply or learn more, contact Katie at One Property Recruitment:
Katie@onepropertyrecruitment.com
07851 726 847
Location: Merseyside
Employment Type: Permanent, Full-Time
Working Pattern: 5 out of 7 days, with shifts between 8:00–18:00 (minimum 1 Saturday per month)
Salary: Competitive + benefits
Reporting To: Resident Services Manager
⸻
One Property Recruitment is delighted to be working with a pioneering residential property operator, who are seeking a Resident Services Assistant to join their growing team in the Liverpool region.
This is a unique opportunity to join a values-led company that places the resident experience at the heart of everything they do. You’ll be instrumental in ensuring a smooth day-to-day operation of the communities, with a strong focus on service, standards, and resident engagement.
⸻
Key Responsibilities
• Conduct property viewings to support occupancy targets
• Provide actionable feedback on pricing, condition, and market dynamics
• Perform regular building inspections to uphold health, safety, and presentation standards
• Carry out key audits and maintain secure storage procedures
• Coordinate repairs with the maintenance team and monitor completion quality
• Be a point of contact for resident concerns, escalating where needed
• Plan and deliver on-brand community events
• Assist with new property mobilisations and open days
• Provide admin and project support to senior stakeholders
• Step in to cover other locations during staff absences or peak times
• Support central lettings and operational functions when required
⸻
Experience & Skills Required
• Customer-facing experience in residential property, hospitality, or flexible office sectors
• Understanding of health & safety obligations within managed buildings
• Experience working towards KPIs or service-level targets
• Comfortable with tech and multiple operating systems (Microsoft Office proficiency essential)
• Excellent communication and people skills – able to build rapport quickly
• Organised, proactive, and solutions-focused
• A passion for providing excellent service
⸻
Benefits Package
• 25 days annual leave + UK bank holidays
• Your birthday off
• Paid time off to move home
• Enhanced pension scheme
• Life assurance & income protection
• Private Bupa healthcare (taxable benefit)
• Learning and development support
• Employee wellness programme & social events
• Employee Assistance Programme
⸻
Company Values
Considered – Thoughtful in action and decision-making
Principled – Acting with integrity, always
Empathetic – Building a supportive and respectful environment
Knowledgeable – Delivering excellence through expertise
⸻
Additional Information
• A full UK driving licence is required due to regular local travel
• Some overnight stays may be required – fully reimbursed
• All offers are subject to right-to-work, DBS, and reference checks
⸻
If you’re ready to take the next step in your property career and want to join a values-driven team with strong growth potential, we’d love to hear from you.
To apply or learn more, contact Katie at One Property Recruitment:
Katie@onepropertyrecruitment.com
07851 726 847