Administration Assistant Apprenticeship
| Posting date: | 05 July 2025 |
|---|---|
| Salary: | £7.55 per hour |
| Hours: | Full time |
| Closing date: | 01 August 2025 |
| Location: | Knott End-on-Sea, Lancashire, FY6 0AR |
| Company: | GetMyFirstJob Ltd |
| Job type: | Apprenticeship |
| Job reference: | 272160 |
Summary
Overall objective:
The Administration Assistant role provides
end to end administrative support
to any member of staff under
the direction of the Principal/Directors.
Hourly rate of pay: NMW 16 - 18 Apprentice £7.55 per hour 19+ hourly rate to be discussed.
The role has responsibility for carrying out the timely
completion of administration tasks and contributes
to providing a comprehensive insurance service.
Duties and responsibilities:
·
Carrying out a range
of both general office work and more specific administrative tasks to ensure the efficient running of the office.
·
Providing administration to other members
of staff as and when required.
·
Taking customer calls on the main office telephone
number and providing
a high standard of customer
service.
·
Responsible for greeting customers in a confident and professional manner.
·
Providing clerical
support including sending
correspondence to and on behalf of clients, insurers and other members of
staff.
·
Responsible for processing relevant
documents (including scanning
and filing) and
recording relevant details
using the computer’s IT systems.
·
Responding to correspondence, telephone calls, faxes and e-mails as required.
·
Updating and maintaining records
to a high level of accuracy.
·
Providing cover for the office during
periods of holiday
and absence.
·
Providing an excellent support
function to internal
colleagues.
Compliance:·
Be aware of the contents of the
company’s Compliance Manual and ensure a full understanding of the following chapters, as a direct relation
to the role. Ensure full compliance to the procedures
contained within the Manual:
o
Commercial Business
[if applicable]
o Consumer Business [if
applicable]
o Consumer credit
o General conduct of business
o Complaints
o Training and Competence
o Conflicts of Interest
o Whistle Blowing
o Financial Crime
o Data Security
o Record Keeping
o Vulnerable customers
·
Ensure compliance to the company’s employment policies and procedures as contained
within [the Employee
Handbook].
·
Ensure all other company
practices and procedures are followed and adhered to.
Treating Customers Fairly:·
All employees are responsible
for engaging with the senior management of the firm in ensuring that our customers are consistently treated
fairly and for observing all of the firm’s
TCF procedures.
Professional development:·
Attend supervision sessions, team and management meetings as appropriate.
·
Attend in house training
and external training
courses as agreed.
Security:·
Report any potential breaches, including weaknesses in current systems,
to management.
·
Ensure personal data (client
and employee) is securely held and properly
utilised in accordance with
the principles of the Data Protection Act.
·
Work at all times within strict confidentiality guidelines and the principals of the Data Protection Act (1998)
General:·
Maintain an awareness of the aims and objectives, polices and practices of the company.
·
Be an effective member
of the Company and working
cooperatively with all departments as appropriate.
·
Undertake any other reasonable duties as directed
by management.
Training
STANDARD & LEVEL
The successful candidate will work towards completing the Level 2 Customer Service Standard from the Institute for Apprenticeships & Technical Education. Delivered by Blackpool and The Fylde College offering expert tuition and exceptional facilities.
Personalised programme
Your B&FC apprenticeship is made up of several different elements and each one reflects your individual abilities and career goals. Our expert tutors and assessors have relevant industry experience and will support you to achieve all your goals.
Off-the-job training
Developing your skills at work is called on-the-job training, 20% of your apprenticeship (equal to one full day a week) will be ‘off-the-job’. This might include attending College, tackling projects, online learning, coaching, shadowing, or training for your job.
Stacks of support
Assessment mostly takes place in the workplace. When you start, you will be allocated a skills coach, who will visit you at least once a month to guide and support you and help you to plan for your future. We will also provide you with specialist support for your English and maths and for any additional needs that you make us aware of.
Qualifications required
Level 2 a minimum of English and maths grades A*-D (9-3) (or equivalent) are desirable OR willingness to complete Functional Skills Level 1/2 which are a requirement to have or to achieve before EPA Gateway
Skills required
Conscientious approach
to work tasks
Attention to detail
Excellent communication skills both verbal and written
Prospects
Full time position on successful completion of Apprenticeship.
Qualification / Standard : ST0072 Customer service practitioner
Duration 15 Months
The Administration Assistant role provides
end to end administrative support
to any member of staff under
the direction of the Principal/Directors.
Hourly rate of pay: NMW 16 - 18 Apprentice £7.55 per hour 19+ hourly rate to be discussed.
The role has responsibility for carrying out the timely
completion of administration tasks and contributes
to providing a comprehensive insurance service.
Duties and responsibilities:
·
Carrying out a range
of both general office work and more specific administrative tasks to ensure the efficient running of the office.
·
Providing administration to other members
of staff as and when required.
·
Taking customer calls on the main office telephone
number and providing
a high standard of customer
service.
·
Responsible for greeting customers in a confident and professional manner.
·
Providing clerical
support including sending
correspondence to and on behalf of clients, insurers and other members of
staff.
·
Responsible for processing relevant
documents (including scanning
and filing) and
recording relevant details
using the computer’s IT systems.
·
Responding to correspondence, telephone calls, faxes and e-mails as required.
·
Updating and maintaining records
to a high level of accuracy.
·
Providing cover for the office during
periods of holiday
and absence.
·
Providing an excellent support
function to internal
colleagues.
Compliance:·
Be aware of the contents of the
company’s Compliance Manual and ensure a full understanding of the following chapters, as a direct relation
to the role. Ensure full compliance to the procedures
contained within the Manual:
o
Commercial Business
[if applicable]
o Consumer Business [if
applicable]
o Consumer credit
o General conduct of business
o Complaints
o Training and Competence
o Conflicts of Interest
o Whistle Blowing
o Financial Crime
o Data Security
o Record Keeping
o Vulnerable customers
·
Ensure compliance to the company’s employment policies and procedures as contained
within [the Employee
Handbook].
·
Ensure all other company
practices and procedures are followed and adhered to.
Treating Customers Fairly:·
All employees are responsible
for engaging with the senior management of the firm in ensuring that our customers are consistently treated
fairly and for observing all of the firm’s
TCF procedures.
Professional development:·
Attend supervision sessions, team and management meetings as appropriate.
·
Attend in house training
and external training
courses as agreed.
Security:·
Report any potential breaches, including weaknesses in current systems,
to management.
·
Ensure personal data (client
and employee) is securely held and properly
utilised in accordance with
the principles of the Data Protection Act.
·
Work at all times within strict confidentiality guidelines and the principals of the Data Protection Act (1998)
General:·
Maintain an awareness of the aims and objectives, polices and practices of the company.
·
Be an effective member
of the Company and working
cooperatively with all departments as appropriate.
·
Undertake any other reasonable duties as directed
by management.
Training
STANDARD & LEVEL
The successful candidate will work towards completing the Level 2 Customer Service Standard from the Institute for Apprenticeships & Technical Education. Delivered by Blackpool and The Fylde College offering expert tuition and exceptional facilities.
Personalised programme
Your B&FC apprenticeship is made up of several different elements and each one reflects your individual abilities and career goals. Our expert tutors and assessors have relevant industry experience and will support you to achieve all your goals.
Off-the-job training
Developing your skills at work is called on-the-job training, 20% of your apprenticeship (equal to one full day a week) will be ‘off-the-job’. This might include attending College, tackling projects, online learning, coaching, shadowing, or training for your job.
Stacks of support
Assessment mostly takes place in the workplace. When you start, you will be allocated a skills coach, who will visit you at least once a month to guide and support you and help you to plan for your future. We will also provide you with specialist support for your English and maths and for any additional needs that you make us aware of.
Qualifications required
Level 2 a minimum of English and maths grades A*-D (9-3) (or equivalent) are desirable OR willingness to complete Functional Skills Level 1/2 which are a requirement to have or to achieve before EPA Gateway
Skills required
Conscientious approach
to work tasks
Attention to detail
Excellent communication skills both verbal and written
Prospects
Full time position on successful completion of Apprenticeship.
Qualification / Standard : ST0072 Customer service practitioner
Duration 15 Months