Major Accounts Office Manager
| Posting date: | 04 July 2025 |
|---|---|
| Hours: | Full time |
| Closing date: | 01 August 2025 |
| Location: | Greater Manchester, BL4 9LP |
| Company: | Huws Gray |
| Job type: | Permanent |
| Job reference: | ORG4302-NY1347039BolMAOM |
Summary
Major Accounts Office Manager - Bolton
As the Major Accounts Office Manager, you will be responsible for overseeing the day-to-day sales operations and service delivery of from a newly created office serving our larger regional and national accounts in Bolton. You will ensure that all client requirements are met with efficiency and professionalism, while maintaining strong internal coordination across departments. This role requires a proactive leader who can manage a large team, streamline processes, and build lasting relationships with major clients to support business growth and customer satisfaction.
Key Responsibilities
Manage the operational delivery of services to major accounts, ensuring high levels of customer satisfaction.
Act as the primary point of contact for key clients, addressing queries, resolving issues, and maintaining strong relationships.
Coordinate with internal departments including sales, logistics, and finance to ensure seamless service delivery.
Monitor account performance and prepare regular reports on service levels, KPIs, and client feedback.
Lead and develop a team of account coordinators and administrators to support client needs.
Identify opportunities to improve processes and enhance customer experience.
Support the onboarding of new major accounts and ensure smooth transitions.
Essential Skills & Qualifications
Leadership: Proven ability to lead and develop a team in a fast-paced environment.
Customer Service: Strong focus on delivering excellent service to key clients.
Communication: Excellent verbal and written communication skills.
Organisation: Ability to manage multiple priorities and deadlines effectively.
Problem-Solving: Capable of resolving issues quickly and efficiently.
Attention to Detail: Ensures accuracy and quality in all aspects of account management.
Qualifications
Bachelor’s degree in business administration, management, or a related field. Or, 5+ years of experience in account management, customer service, or office management.
Experience managing major or national accounts is highly desirable.
Proficiency in Microsoft Office and CRM systems.
Benefits:
23 days annual leave, plus bank holidays (31 per year)
Competitive company performance bonus scheme
Private healthcare
A contributory pension scheme
Company funded Life Assurance
A generous colleague discount scheme
A range of training and development programmes to help you progress your career
Civils & Lintels main aim is to consistently exceed our customer’s expectations, we know our people are at the heart of ensuring this happens which is why we are always on the lookout to recruit the best around. Whether it’s civils engineering or lintels, our customers rely on the in-depth knowledge of our depot teams so we make it our priority to provide the best training to ensure our colleagues are able to offer their expert advice and support.
Tomorrow’s construction projects will be more planet-friendly and people-friendly than ever before. Civils & Lintels exists to help achieve that mission with the latest products and the best advice, delivered exactly where and when needed. Every day, we’re proud to be part of a better tomorrow.
As part of the Huws Gray Group, we believe that a diverse and inclusive workforce makes us stronger, smarter and better at serving our customers. We’re proud to be an equal opportunities employer and we are committed to creating a respectful and inclusive workplace, whether you’re based in one of our branches, on the road or in one of our offices.
If you need any adjustments to support you through the application or interview process, please let us know.
As the Major Accounts Office Manager, you will be responsible for overseeing the day-to-day sales operations and service delivery of from a newly created office serving our larger regional and national accounts in Bolton. You will ensure that all client requirements are met with efficiency and professionalism, while maintaining strong internal coordination across departments. This role requires a proactive leader who can manage a large team, streamline processes, and build lasting relationships with major clients to support business growth and customer satisfaction.
Key Responsibilities
Manage the operational delivery of services to major accounts, ensuring high levels of customer satisfaction.
Act as the primary point of contact for key clients, addressing queries, resolving issues, and maintaining strong relationships.
Coordinate with internal departments including sales, logistics, and finance to ensure seamless service delivery.
Monitor account performance and prepare regular reports on service levels, KPIs, and client feedback.
Lead and develop a team of account coordinators and administrators to support client needs.
Identify opportunities to improve processes and enhance customer experience.
Support the onboarding of new major accounts and ensure smooth transitions.
Essential Skills & Qualifications
Leadership: Proven ability to lead and develop a team in a fast-paced environment.
Customer Service: Strong focus on delivering excellent service to key clients.
Communication: Excellent verbal and written communication skills.
Organisation: Ability to manage multiple priorities and deadlines effectively.
Problem-Solving: Capable of resolving issues quickly and efficiently.
Attention to Detail: Ensures accuracy and quality in all aspects of account management.
Qualifications
Bachelor’s degree in business administration, management, or a related field. Or, 5+ years of experience in account management, customer service, or office management.
Experience managing major or national accounts is highly desirable.
Proficiency in Microsoft Office and CRM systems.
Benefits:
23 days annual leave, plus bank holidays (31 per year)
Competitive company performance bonus scheme
Private healthcare
A contributory pension scheme
Company funded Life Assurance
A generous colleague discount scheme
A range of training and development programmes to help you progress your career
Civils & Lintels main aim is to consistently exceed our customer’s expectations, we know our people are at the heart of ensuring this happens which is why we are always on the lookout to recruit the best around. Whether it’s civils engineering or lintels, our customers rely on the in-depth knowledge of our depot teams so we make it our priority to provide the best training to ensure our colleagues are able to offer their expert advice and support.
Tomorrow’s construction projects will be more planet-friendly and people-friendly than ever before. Civils & Lintels exists to help achieve that mission with the latest products and the best advice, delivered exactly where and when needed. Every day, we’re proud to be part of a better tomorrow.
As part of the Huws Gray Group, we believe that a diverse and inclusive workforce makes us stronger, smarter and better at serving our customers. We’re proud to be an equal opportunities employer and we are committed to creating a respectful and inclusive workplace, whether you’re based in one of our branches, on the road or in one of our offices.
If you need any adjustments to support you through the application or interview process, please let us know.
Proud member of the Disability Confident employer scheme
Disability Confident
About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident.