Extra Care - Operations Support Manager (South) - King's Lynn, Norfolk
| Posting date: | 04 July 2025 |
|---|---|
| Salary: | £54,829 per year |
| Additional salary information: | Competitive |
| Hours: | Full time |
| Closing date: | 31 July 2025 |
| Location: | King's Lynn, Norfolk, PE31 7HW |
| Company: | Housing 21 |
| Job type: | Permanent |
| Job reference: | 1120170 |
Summary
Hours: Full time - 35 hours per week/ 70 hours over two weeks (nine-day fortnight)We are currently looking to recruit to this fantastic opportunity here at Housing 21, for the role of Extra Care – Operations Support Manager.Within this new role you will support and assist the Regional Senior Leadership Team and Operational Team in managing a portfolio of Extra care services in a defined geographical patch to ensure high quality housing and care services are maintained and resident satisfaction is achieved.You will support the Regional Extra Care Managers by ensuring consistent management cover for Extra Care schemes without a dedicated manager, prioritising service quality and our residents’ experience, whilst ensuring employee engagement.The successful candidate will provide an enhanced and pro-active management support to regional teams, with a focus on intensive support, action planning and oversight for Extra Care schemes identified through our data as at risk of non-compliance or poor-quality.You will also assist in the management support within the Region for change initiatives, ensuring schemes flagged as outliers are provided with additional support and coaching ensuring the change is successfully embedded.This is a mobile role where frequent travel across the area will be required to fulfil the requirements of the role. Areas to be covered include; Norfolk, Suffolk, Cambridgeshire, Oxfordshire, West Sussex, Hampshire, Berkshire, Wiltshire, Bristol and Devon.Curious to know more? If you’re looking for an opportunity where you can make a real difference, with an organisation with a strong social purpose, take a look at the job profile attached for full details.We look forward to hearing from you!What we’re looking forThe essential requirements for the role include:Experience of working within a management capacity within social care / housingExperience in implementing SMART action plans to achieve timely improvements through effective coaching, mentoring and management.Experience of delivering training to othersGood knowledge of CQC regulations and associated legislationGood knowledge of the Social Housing Sector and the relevant legislationUnderstanding and knowledge of:Health & Safety LegislationMental Capacity Act 2005DOLS and LPSEquality Act 2010Care Act 2014Safeguarding AdultsMental health act 1986Multi-agency risk assessment meetingsDomestic Abuse Act 2021RoSH standardsWorking in partnership with the local authorities and building and maintaining relationshipsGood general standard of education with GCSE’s (Grade C or above) in English and Maths or relevant experienceRelevant professional Qualification (e.g. Diploma in social care level 4/5 and at least level in the Chartered Institute of Housing (or be prepared to work towards it)An offer of employment will be subject to the satisfactory completion of an enhanced disclosure check, satisfactory references, and induction training.Closing date for applications is 31 July 2025.Due to the nature of this role this advert may close earlier than the closing date listed and once sufficient applications have been received. Please apply early to avoid disappointment.