Terminal 2 Cleaning Supervisor
| Posting date: | 04 July 2025 |
|---|---|
| Hours: | Full time |
| Closing date: | 03 August 2025 |
| Location: | TW6 1SD |
| Company: | Mitie |
| Job type: | Permanent |
| Job reference: | 78588 |
Summary
Job Title: Terminal 2 Cleaning SupervisorSalary: £35,251 per annumContract Type: PermanentType of Employment: Full Time Total Weekly Contractual Hours: 39.5Shift Pattern: 4 on 4 off Location: Heathrow Airport, 1034 D'Albiac House, Cromer Road, Hounslow, Greater London, England, TW6 1SDThe Cleaning Supervisor will be responsible for overseeing the daily operations of the cleaning team, ensuring that all tasks are carried out efficiently and in compliance with company policies and client requirements. The role requires strong leadership skills, the ability to manage and monitor staff performance, and a focus on maintaining high standards of cleanliness and safety across the premises.
The Cleaning Supervisor will monitor and assess the performance of all staff in the cleaning team, ensuring that they meet company and client expectations. Regular reviews and annual appraisals will be conducted for direct reports. The supervisor will induct and train new Cleaning Services Team members in line with MITIE Company Policy, ensuring they understand and adhere to all operational procedures. They will provide ongoing specific training on cleaning practices, equipment use, and chemical handling.
The supervisor will also manage holidays, absences, and time off for Cleaning Operatives and Team Leaders, ensuring adequate coverage and no disruption to cleaning standards. They will enforce the Mitie Absence Management Policy and track attendance, ensuring that the Signing-in Register is completed daily. The supervisor will liaise with the Duty Manager regarding the selection of suitable cleaning operatives to maintain an effective team.
The supervisor will allocate cleaning duties to ensure all areas are maintained according to contractual requirements and Service Level Agreements (SLAs). Time sheets for the Cleaning Services Team will be completed and processed within the specified time restrictions. They will ensure team members are adhering to site rules, including wearing the appropriate MITIE uniform and maintaining a smart appearance. The supervisor will oversee the correct use and distribution of cleaning materials, ensuring that the right products are used for each task.
In addition, the supervisor will ensure that all cleaning machinery is in safe working condition through regular weekly checks and report any faults to the Facilities Manager. They will report any accidents, hazards, or potential risks to the LifeLine and relevant management, ensuring all necessary records are updated. The supervisor will review cleaning equipment, storage areas, and sluice rooms to ensure cleanliness and secure storage when not in use. They will ensure safety signs are available and used correctly by all team members to prevent accidents and ensure safe working conditions.
The supervisor will respond promptly to customer complaints and concerns, in coordination with the Duty Manager, ensuring effective resolution and maintaining high client satisfaction. They will develop positive working relationships with the onsite FM Team, Facilities Inspectors (FIs), and client customers to ensure smooth operations. The supervisor will attend relevant training sessions to stay updated on the latest cleaning equipment, materials, and company procedures.
The supervisor will maintain accurate stock control by completing order sheets and reporting material usage as directed by the Duty Manager. They will ensure that all equipment and cleaning materials are properly stored and secured when not in use.
The supervisor will respond quickly and effectively to any major leaks or incidents, managing the situation in collaboration with the Duty Manager. They will ensure all team members are aware of statutory fire and safety regulations and provide ongoing safety training through toolbox talks.
The supervisor will conduct daily audits and report faults using the client's Computer-Aided Facility Management (CAFM) system. They will liaise with Soft Plus Services to address fabric faults within agreed SLAs. The supervisor will also undertake any other related duties as required by the business.
What We Are Looking For:
The ideal candidate will possess in-depth knowledge of cleaning procedures, health and safety regulations, and operational standards. They will have the proven ability to train and develop team members on relevant aspects of the role, including equipment use, cleaning techniques, and safety measures. Strong organizational skills are essential, with the ability to prioritize tasks effectively and manage multiple responsibilities.
A strong focus on customer service is critical, with the ability to build positive relationships with clients and colleagues. Excellent communication skills, both verbal and written, are required to engage effectively with the team and customers. The candidate should have a solid understanding of health and safety legislation and the ability to enforce compliance within the team. They will be expected to follow and promote the company's Health, Safety, and Quality procedures, ensuring that the team adheres to HSQE guidelines at all times.
The candidate should demonstrate a flexible approach to working hours and responsibilities to meet contractual requirements. The ability to work independently and use initiative to resolve issues promptly is also essential.
Additional Requirements: The candidate must be able to complete an Enhanced Disclosure in line with the contract requirements. They must also be able to work within the required shift pattern, as determined by the contract.
This role offers a fantastic opportunity to make a significant impact in maintaining the cleanliness, safety, and efficiency of the premises. The Cleaning Supervisor will play a key role in ensuring that high standards are met, client expectations are exceeded, and a positive working environment is maintained for the cleaning team.
The Cleaning Supervisor will monitor and assess the performance of all staff in the cleaning team, ensuring that they meet company and client expectations. Regular reviews and annual appraisals will be conducted for direct reports. The supervisor will induct and train new Cleaning Services Team members in line with MITIE Company Policy, ensuring they understand and adhere to all operational procedures. They will provide ongoing specific training on cleaning practices, equipment use, and chemical handling.
The supervisor will also manage holidays, absences, and time off for Cleaning Operatives and Team Leaders, ensuring adequate coverage and no disruption to cleaning standards. They will enforce the Mitie Absence Management Policy and track attendance, ensuring that the Signing-in Register is completed daily. The supervisor will liaise with the Duty Manager regarding the selection of suitable cleaning operatives to maintain an effective team.
The supervisor will allocate cleaning duties to ensure all areas are maintained according to contractual requirements and Service Level Agreements (SLAs). Time sheets for the Cleaning Services Team will be completed and processed within the specified time restrictions. They will ensure team members are adhering to site rules, including wearing the appropriate MITIE uniform and maintaining a smart appearance. The supervisor will oversee the correct use and distribution of cleaning materials, ensuring that the right products are used for each task.
In addition, the supervisor will ensure that all cleaning machinery is in safe working condition through regular weekly checks and report any faults to the Facilities Manager. They will report any accidents, hazards, or potential risks to the LifeLine and relevant management, ensuring all necessary records are updated. The supervisor will review cleaning equipment, storage areas, and sluice rooms to ensure cleanliness and secure storage when not in use. They will ensure safety signs are available and used correctly by all team members to prevent accidents and ensure safe working conditions.
The supervisor will respond promptly to customer complaints and concerns, in coordination with the Duty Manager, ensuring effective resolution and maintaining high client satisfaction. They will develop positive working relationships with the onsite FM Team, Facilities Inspectors (FIs), and client customers to ensure smooth operations. The supervisor will attend relevant training sessions to stay updated on the latest cleaning equipment, materials, and company procedures.
The supervisor will maintain accurate stock control by completing order sheets and reporting material usage as directed by the Duty Manager. They will ensure that all equipment and cleaning materials are properly stored and secured when not in use.
The supervisor will respond quickly and effectively to any major leaks or incidents, managing the situation in collaboration with the Duty Manager. They will ensure all team members are aware of statutory fire and safety regulations and provide ongoing safety training through toolbox talks.
The supervisor will conduct daily audits and report faults using the client's Computer-Aided Facility Management (CAFM) system. They will liaise with Soft Plus Services to address fabric faults within agreed SLAs. The supervisor will also undertake any other related duties as required by the business.
What We Are Looking For:
The ideal candidate will possess in-depth knowledge of cleaning procedures, health and safety regulations, and operational standards. They will have the proven ability to train and develop team members on relevant aspects of the role, including equipment use, cleaning techniques, and safety measures. Strong organizational skills are essential, with the ability to prioritize tasks effectively and manage multiple responsibilities.
A strong focus on customer service is critical, with the ability to build positive relationships with clients and colleagues. Excellent communication skills, both verbal and written, are required to engage effectively with the team and customers. The candidate should have a solid understanding of health and safety legislation and the ability to enforce compliance within the team. They will be expected to follow and promote the company's Health, Safety, and Quality procedures, ensuring that the team adheres to HSQE guidelines at all times.
The candidate should demonstrate a flexible approach to working hours and responsibilities to meet contractual requirements. The ability to work independently and use initiative to resolve issues promptly is also essential.
Additional Requirements: The candidate must be able to complete an Enhanced Disclosure in line with the contract requirements. They must also be able to work within the required shift pattern, as determined by the contract.
This role offers a fantastic opportunity to make a significant impact in maintaining the cleanliness, safety, and efficiency of the premises. The Cleaning Supervisor will play a key role in ensuring that high standards are met, client expectations are exceeded, and a positive working environment is maintained for the cleaning team.