Customer Experience Manager (12 month Maternity Cover)
| Posting date: | 04 July 2025 |
|---|---|
| Salary: | £40,000 per year |
| Hours: | Full time |
| Closing date: | 20 July 2025 |
| Location: | Norwich, Norfolk |
| Remote working: | On-site only |
| Company: | Norwich City Services Ltd |
| Job type: | Temporary |
| Job reference: |
Summary
We have an exciting opportunity for a Customer Experience Manager to join the Norwich City Service Limited (NCSL) team on a maternity cover contract for 12 months. If you are people-focused, an excellent communicator, and thrive in a fast-paced environment, we would love to hear from you.
About the Role?
The Customer Experience Manager is responsible for overseeing and enhancing the end-to-end customer journey in the repairs and maintenance department, this role involves managing the customer experience team, ensuring timely and quality repairs, and implementing strategies to improve customer satisfaction.
The ideal candidate will have a strong background in customer service, operations, and leadership, with the ability to balance operational efficiency with a superior customer experience.
Why Chose Us?
• Living Wage Employer
• Cycle to Work Scheme
• Supportive and inclusive environment and culture
• Employee Assistant Support and Occupational Health
• Commitment to learning and development
• 23 days annual leave, rising to 24 days after 3 years and 25 days after 5 years. Plus 8 bank holidays.
This role is for 37 hours per week, but to ensure flexibility and promote an inclusive workplace part time hours or a job share agreement will be considered.
Closing Date: Sunday 20th July – please note this vacancy may close earlier if a high number of applications have been received.
Please note if you have not heard from us within 2 weeks of the closing date, your application has been unsuccessful.
About the Role?
The Customer Experience Manager is responsible for overseeing and enhancing the end-to-end customer journey in the repairs and maintenance department, this role involves managing the customer experience team, ensuring timely and quality repairs, and implementing strategies to improve customer satisfaction.
The ideal candidate will have a strong background in customer service, operations, and leadership, with the ability to balance operational efficiency with a superior customer experience.
Why Chose Us?
• Living Wage Employer
• Cycle to Work Scheme
• Supportive and inclusive environment and culture
• Employee Assistant Support and Occupational Health
• Commitment to learning and development
• 23 days annual leave, rising to 24 days after 3 years and 25 days after 5 years. Plus 8 bank holidays.
This role is for 37 hours per week, but to ensure flexibility and promote an inclusive workplace part time hours or a job share agreement will be considered.
Closing Date: Sunday 20th July – please note this vacancy may close earlier if a high number of applications have been received.
Please note if you have not heard from us within 2 weeks of the closing date, your application has been unsuccessful.