Project Support Officer
| Posting date: | 02 July 2025 |
|---|---|
| Salary: | Not specified |
| Additional salary information: | £25000-30000 per annum |
| Hours: | Full time |
| Closing date: | 01 August 2025 |
| Location: | Bristol, BS34 8JH |
| Company: | Serco Limited |
| Job type: | Permanent |
| Job reference: | 302994-43493926 |
Summary
Serco Limited
Project Support OfficerHybrid based role in Abbey Wood, Bristol – BS34 8JHMonday
- Friday
- 37 hours per week £25000
- £30000 plus benefits Serco have an exciting opportunity for a Project Support Officer to join our team as part of the Armed Forces Recruitment Service (AFRS). This role is offered on a hybrid basis from our Abbey Wood site based in Bristol.
Working within the Programme Management Office (PMO), this role will support AFRS workstreams, helping to ensure they are delivered in a well organised and professional manner. This will include assisting the PMO and undertaking a range of project support activities, including minute taking; action tracking; risk management; reporting; and supporting the implementation of processes such as change management.
At Serco, we are proud to partner with the UK Ministry of Defence (MOD) in providing critical recruitment services for the UK’s Armed Forces. This new approach will, for the first time, see the Royal Navy, the British Army, and the Royal Air Force have a joint Armed Forces Recruitment Service (AFRS). Delivered through a partnership of the MOD, Serco, and our consortium of partners, this service will provide end-to-end support from candidate attraction to assessment, onboarding, and Phase 1 training. Our team brings together best-in-class integrated technology and specialist partners to offer a holistic recruitment and skills solution for the UK Armed Forces, designed to modernise and improve the overall candidate experience. We are driven by the values of doing the right thing for our people, the MOD, His Majesty’s Government (HMG), broader society, and the candidates we source.
Main Accountabilities:
- Responsibility to support delivery of workstreams to time and scope
- Support delivery of single large or multiple smaller initiatives and projects for AFRS
- Provide input into the project with regards to local knowledge, restrictions, and requirements.
- Provide a weekly summary progress update via email to key individuals/stakeholders.
- Minute monthly progress meetings with the workstream leads to inform senior stakeholders of progress of the works, issues affecting the programme and any risks.
- Provide status reporting regarding project milestones, deliverable, dependencies, risks, and issues, communicating across leadership.
- Work creatively and analytically in a problem-solving environment demonstrating teamwork, innovation, and excellence.
What you’ll need to do the role:
- Able to achieve SC clearance
- A Project Management qualification / certification (e.g., APM, PRINCE2, PMI etc) would be desirable
- Experience of full lifecycle project delivery in a complex operating environment would be desirable
- Knowledge of / prior application of industry project delivery methods and standards (e.g. PRINCE2 or equivalent)
- Knowledge of project methodologies / approaches and their application in a complex business
- Knowledge of project governance and assurance
- Knowledge of different business functions/ disciplines (i.e., finance and commercial, operations, safety, risk, HR, operational excellence, IT, sales, marketing, and communications) and comfortable working in a complex environment
- Advanced MS Office Skills, including Word, , Excel, and PowerPoint. MS Project and Visio skills would be desireable
- Experience of collaboration, influencing, communication and engagement of a wide range of stakeholders
- Experience of working in a high-pressure environment and managing multiple demands at once
- Ability to drive clarity from ambiguity
- Experience working for an outsourced service provider would be desirable
What we offer:
- Up to 6% contributory pension.
- 25 days annual leave plus bank holidays.
- Annual leave purchase scheme.
- Access to the Serco benefits portal offering discounts across major high street brands in Retail, Leisure & Hospitality.
- Health and wellbeing support for you and your family, including an Employee Assistance Programme, Health Cash Plans, free flu jabs, and more.
- Comprehensive career development opportunities, including role-specific training, leadership coaching, and formal study to support your growth with Serco.
- A safe, inclusive, and supportive culture.
- A company passionate about diversity and inclusion.
Project Support OfficerHybrid based role in Abbey Wood, Bristol – BS34 8JHMonday
- Friday
- 37 hours per week £25000
- £30000 plus benefits Serco have an exciting opportunity for a Project Support Officer to join our team as part of the Armed Forces Recruitment Service (AFRS). This role is offered on a hybrid basis from our Abbey Wood site based in Bristol.
Working within the Programme Management Office (PMO), this role will support AFRS workstreams, helping to ensure they are delivered in a well organised and professional manner. This will include assisting the PMO and undertaking a range of project support activities, including minute taking; action tracking; risk management; reporting; and supporting the implementation of processes such as change management.
At Serco, we are proud to partner with the UK Ministry of Defence (MOD) in providing critical recruitment services for the UK’s Armed Forces. This new approach will, for the first time, see the Royal Navy, the British Army, and the Royal Air Force have a joint Armed Forces Recruitment Service (AFRS). Delivered through a partnership of the MOD, Serco, and our consortium of partners, this service will provide end-to-end support from candidate attraction to assessment, onboarding, and Phase 1 training. Our team brings together best-in-class integrated technology and specialist partners to offer a holistic recruitment and skills solution for the UK Armed Forces, designed to modernise and improve the overall candidate experience. We are driven by the values of doing the right thing for our people, the MOD, His Majesty’s Government (HMG), broader society, and the candidates we source.
Main Accountabilities:
- Responsibility to support delivery of workstreams to time and scope
- Support delivery of single large or multiple smaller initiatives and projects for AFRS
- Provide input into the project with regards to local knowledge, restrictions, and requirements.
- Provide a weekly summary progress update via email to key individuals/stakeholders.
- Minute monthly progress meetings with the workstream leads to inform senior stakeholders of progress of the works, issues affecting the programme and any risks.
- Provide status reporting regarding project milestones, deliverable, dependencies, risks, and issues, communicating across leadership.
- Work creatively and analytically in a problem-solving environment demonstrating teamwork, innovation, and excellence.
What you’ll need to do the role:
- Able to achieve SC clearance
- A Project Management qualification / certification (e.g., APM, PRINCE2, PMI etc) would be desirable
- Experience of full lifecycle project delivery in a complex operating environment would be desirable
- Knowledge of / prior application of industry project delivery methods and standards (e.g. PRINCE2 or equivalent)
- Knowledge of project methodologies / approaches and their application in a complex business
- Knowledge of project governance and assurance
- Knowledge of different business functions/ disciplines (i.e., finance and commercial, operations, safety, risk, HR, operational excellence, IT, sales, marketing, and communications) and comfortable working in a complex environment
- Advanced MS Office Skills, including Word, , Excel, and PowerPoint. MS Project and Visio skills would be desireable
- Experience of collaboration, influencing, communication and engagement of a wide range of stakeholders
- Experience of working in a high-pressure environment and managing multiple demands at once
- Ability to drive clarity from ambiguity
- Experience working for an outsourced service provider would be desirable
What we offer:
- Up to 6% contributory pension.
- 25 days annual leave plus bank holidays.
- Annual leave purchase scheme.
- Access to the Serco benefits portal offering discounts across major high street brands in Retail, Leisure & Hospitality.
- Health and wellbeing support for you and your family, including an Employee Assistance Programme, Health Cash Plans, free flu jabs, and more.
- Comprehensive career development opportunities, including role-specific training, leadership coaching, and formal study to support your growth with Serco.
- A safe, inclusive, and supportive culture.
- A company passionate about diversity and inclusion.
Proud member of the Disability Confident employer scheme
Disability Confident
About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident.