Navy Command - Logistics Warehousing & Disposal Manager
| Posting date: | 27 June 2025 |
|---|---|
| Salary: | £36,530 per year, pro rata |
| Hours: | Full time |
| Closing date: | 27 July 2025 |
| Location: | PL2 2BG |
| Remote working: | On-site only |
| Company: | Ministry of Defence |
| Job type: | Permanent |
| Job reference: | 411142 |
Summary
To articulate the requirement and priority for service delivery of warehouse & distribution management to the Industry Provider at the appropriate level to ensure that NBC(D)'s operational priorities are delivered.
To Support the Devonport Intelligent Customer (IC) for Warehouse, Storage and Disposal when enacting the role on behalf of the MoD as the contracting Authority, to retain adequate resources and technical competence, to set the requirements, understand the contract, monitor, measure and assess whether the deliverables and activities of the Industry Provider meet the requirements of the contract.
Assure that the warehouse and distribution services delivered by the Industry Provider are compliant with the Devonport Lot Contract and comply with the requirements of the Secretary of State’s Policy Statement and its amplification in any Defence Safety Authority (DSA) publication. To ensure the Industry Provider is held to account, and to raise any concerns to the appropriate NBC Authority (commercial, safety or security). To be prepared to challenge the quality of the service provision to ensure the MoD as the customer receives the required level of service, which is compliant with legislation, MOD Policy, and industry standard.
Assure value for money while seeking to increase platform, infrastructure and asset availability and materiel resilience resulting from warehouse and distribution.
To build collaborative, positive relationships with Industry Provider staff in support of the safe, secure, and efficient delivery of the warehouse and disposal Naval Base outputs scoped in the Devonport Lot Contract. To maintain a clear understanding of what the Industry Provider should deliver as part of the contracted warehouse and distribution outputs.
To take prompt action as appropriate where the service being delivered by the Contractor do not meet the required level of outputs demanded by the Devonport Lot Contract; this covers both ‘over’ and ‘under’ provision.
To build positive and effective relations with the NBC(D), Defence, Equipment & Support, Submarine Delivery Agency, and Surface Ships Contract Management Teams.
To hold the Industry Partner to account for provision of timely performance metrics such as management information and Key Performance Indicators for supply chain services in accordance with the Devonport Lot Contract and as required.
To raise warehouse and distribution Contract performance, technical safety and/or security concerns with the appropriate HMNB(D) Group Head teams seeking resolution at the lowest level, starting with local IC to Industry Provider, then, if not resolved, to the Business Management Group (or equivalent) and, if necessary, to the Central Contract Management Team. NBC’s Estates Service Delivery Head to be updated at each stage.
To seek the necessary advice from the Commercial Team through the appropriate HMNB(D) Group Head to invoke the Dispute Resolution process in accordance with the Contract where performance is not being met and the Industry Partner cannot improve performance.
To ensure that, where relevant, the Authority’s initiatives, objectives and specifications are understood and implemented through established Business Processes and that any Commercial or Financial consequences are appropriately identified and managed with the engagement of key stakeholders.
To understand and effectively communicate with other members of the Intelligent Customer function through informal networks and the Intelligent Customer Forum to ensure a considered and joined up approach with the Industry Partner.
Capture, record, and mitigate risk associated with storage capacity in Devonport escalating to line manager when necessary.
To ensure that business objectives are clearly and simply stated and understood from early in the procurement process and shared by all parties. If business objectives change in the near to long term, the IC should work with the Industry Partner to enable reasonable adjustments to service delivery.To ensure that “Responsible Persons” have been appointed by the Industry Provider and are discharging their obligations.
To hold regular Intelligent Customer / Industry Partner meetings.
To be responsible for monitoring output delivery and agree or disagree with the Industry Partner’s self-assessment of performance against the required standards. To be ready to challenge when the standards are not met.
To liaise with NBC(D)’s customers and assess Customer Satisfaction.
To assure Contractor performance via the analysis of Management Information, Key Performance Indicators, visible checks, and customer satisfaction.To continually review and propose improvements to performance measures and to assess changes in requirements and propose contract amendments. Holding the Industry Partner to account for provision of timely performance metrics in accordance with the Contract and as required.
To ensure regular engagement with the Industry Partner to outline issues and discuss resolution. If these cannot be resolved at working level, then they should be escalated up to the Devonport Service Delivery Intelligent Customer.
To act as a member of the Devonport Intelligent Customer Forum which provides the opportunity for a ‘MoD only’ discussion with other ICs, Finance, Commercial and Requirements Leads to ensure coherency, share, and build best practice, discuss issues.
To Support the Devonport Intelligent Customer (IC) for Warehouse, Storage and Disposal when enacting the role on behalf of the MoD as the contracting Authority, to retain adequate resources and technical competence, to set the requirements, understand the contract, monitor, measure and assess whether the deliverables and activities of the Industry Provider meet the requirements of the contract.
Assure that the warehouse and distribution services delivered by the Industry Provider are compliant with the Devonport Lot Contract and comply with the requirements of the Secretary of State’s Policy Statement and its amplification in any Defence Safety Authority (DSA) publication. To ensure the Industry Provider is held to account, and to raise any concerns to the appropriate NBC Authority (commercial, safety or security). To be prepared to challenge the quality of the service provision to ensure the MoD as the customer receives the required level of service, which is compliant with legislation, MOD Policy, and industry standard.
Assure value for money while seeking to increase platform, infrastructure and asset availability and materiel resilience resulting from warehouse and distribution.
To build collaborative, positive relationships with Industry Provider staff in support of the safe, secure, and efficient delivery of the warehouse and disposal Naval Base outputs scoped in the Devonport Lot Contract. To maintain a clear understanding of what the Industry Provider should deliver as part of the contracted warehouse and distribution outputs.
To take prompt action as appropriate where the service being delivered by the Contractor do not meet the required level of outputs demanded by the Devonport Lot Contract; this covers both ‘over’ and ‘under’ provision.
To build positive and effective relations with the NBC(D), Defence, Equipment & Support, Submarine Delivery Agency, and Surface Ships Contract Management Teams.
To hold the Industry Partner to account for provision of timely performance metrics such as management information and Key Performance Indicators for supply chain services in accordance with the Devonport Lot Contract and as required.
To raise warehouse and distribution Contract performance, technical safety and/or security concerns with the appropriate HMNB(D) Group Head teams seeking resolution at the lowest level, starting with local IC to Industry Provider, then, if not resolved, to the Business Management Group (or equivalent) and, if necessary, to the Central Contract Management Team. NBC’s Estates Service Delivery Head to be updated at each stage.
To seek the necessary advice from the Commercial Team through the appropriate HMNB(D) Group Head to invoke the Dispute Resolution process in accordance with the Contract where performance is not being met and the Industry Partner cannot improve performance.
To ensure that, where relevant, the Authority’s initiatives, objectives and specifications are understood and implemented through established Business Processes and that any Commercial or Financial consequences are appropriately identified and managed with the engagement of key stakeholders.
To understand and effectively communicate with other members of the Intelligent Customer function through informal networks and the Intelligent Customer Forum to ensure a considered and joined up approach with the Industry Partner.
Capture, record, and mitigate risk associated with storage capacity in Devonport escalating to line manager when necessary.
To ensure that business objectives are clearly and simply stated and understood from early in the procurement process and shared by all parties. If business objectives change in the near to long term, the IC should work with the Industry Partner to enable reasonable adjustments to service delivery.To ensure that “Responsible Persons” have been appointed by the Industry Provider and are discharging their obligations.
To hold regular Intelligent Customer / Industry Partner meetings.
To be responsible for monitoring output delivery and agree or disagree with the Industry Partner’s self-assessment of performance against the required standards. To be ready to challenge when the standards are not met.
To liaise with NBC(D)’s customers and assess Customer Satisfaction.
To assure Contractor performance via the analysis of Management Information, Key Performance Indicators, visible checks, and customer satisfaction.To continually review and propose improvements to performance measures and to assess changes in requirements and propose contract amendments. Holding the Industry Partner to account for provision of timely performance metrics in accordance with the Contract and as required.
To ensure regular engagement with the Industry Partner to outline issues and discuss resolution. If these cannot be resolved at working level, then they should be escalated up to the Devonport Service Delivery Intelligent Customer.
To act as a member of the Devonport Intelligent Customer Forum which provides the opportunity for a ‘MoD only’ discussion with other ICs, Finance, Commercial and Requirements Leads to ensure coherency, share, and build best practice, discuss issues.